Clipper Teas is a leading provider of natural, Fairtrade tea, dedicated to offering high-quality blends that prioritize both taste and ethical sourcing. The company focuses on using organic ingredients, ensuring that their products are free from pesticides and harmful chemicals. Clipper Teas stands out as the world’s largest Fairtrade tea brand, supporting over 114,000 producers and their families by providing access to essential resources such as education and medical care. The target market for Clipper Teas includes environmentally conscious consumers and tea enthusiasts who value sustainability and ethical practices in their purchasing decisions. By choosing Clipper, customers support a brand committed to making a positive impact on both people and the planet, while enjoying a range of delicious tea options.
Clipper Teas receives a mix of feedback, but the overwhelming sentiment is negative, with many consumers expressing disappointment in the product quality. While some reviewers praise specific teas like Earl Grey and organic varieties, stating they are favorites and well-suited for gifting, a significant number criticize the taste of various blends, particularly the decaf and nettle teas, describing them as weak and flavorless.
Customers also report issues with delivery, noting that orders have been lost multiple times, which adds to their frustration. Additionally, the customer service is highlighted as lacking, with many feeling ignored. Despite a few loyal fans who appreciate certain flavors, the overall sentiment leans heavily towards dissatisfaction due to the decline in quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 80 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 3.5 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 80 most recent reviews.
“The delivery has always been fast and I've not had any issues, would highly recommend them”
“Please bring back the original quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | — | 80 |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 |
Bottom line: Clipper Teas is #5 of 5 on overall rating in this group. On quality, RYZE Superfoods scores higher (3.9 vs 1.6).
80 reviews of Clipper Teas. Filter by what matters to you.
Over a year ago
We love Clipper Teas, and have started including your individually-wrapped teabags in our gift boxes! Your Earl Grey teabags are our favourites, we also love Groovy Ginger. Off to make a cuppa - ke... See more
Over a year ago
I knew the founders of Clipper Teas, Mike & Lorraine when they started it up near Bridport in the late 1980s, & I actually worked in a shop that sold the tea. Their product then was generally acclaime... See more
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We love Clipper Teas, and have started including your individually-wrapped teabags in our gift boxes! Your Earl Grey teabags are our favourites, we also love Groovy Ginger. Off to make a cuppa - keep up the good work!
I’ve been drinking Clipper decaf for years. It used to be full of flavour and really satisfying. Recently, it’s become extremely weak, even using two bags per cup. Something has clearly changed in the blend or decaf process. Really disappointed, and I’m not alone - check the recent reviews. Please bring back the original quality.
Clipper teas use CLF Distribution Ltd via Evri to deliver their teas. For the second time Evri has lost my tea order from Clipper. The first time in 2022 Clipper had no customer service contact number or email and so I had to contact their parent company. Now I can contact their customer services but I haven't heard from them for 7 days and want my money back.
I knew the founders of Clipper Teas, Mike & Lorraine when they started it up near Bridport in the late 1980s, & I actually worked in a shop that sold the tea. Their product then was generally acclaimed as excellent - I certainly thought so. But not any more. I never buy it but often come across it in hotel rooms. It's hyped up totally tasteless water, & everyone in Bridport thinks so.
I've been a fan of clipper tea for about 20 years now. But can be so difficult to get. The organic everyday tea is quite delicious as is the non organic, the rooibos isn't bad, better than other brands, the chai is my guilty pleasure and I can rinse a couple of litres of oatmilk in a day just making chai latte at home. Clipper chai is different to other chais so I have a nice little collection growing. I regularly recommend clipper tea to people as its one of my favourites
I love so much about Clipper but the decaf tea is weak. It reminds me of a weak earl grey. It’s described as full and rich on the website. It’s not full & rich. Please make a new decaf blend Clipper.
Very weak and poor tasting tea, really disappointed and will be going back to good old Yorkshire tea.
I wouldn't say I'm a Tea connoisseur, but I've trained with A Chinese Gung Fu and Tea maitre in Paris. So I do know a good cuppa when I taste it. For a really authentic and very well priced cup of loveliness, this Clipper Organic White Tea is hard to beat. It's smooth, sweet and just so refreshing, without the slight oiliness that I find in many green Teas. I recommend it to everyone I know, and just can't rate this product highly enough.
Their teabags used to be the best in the world...now they are the worst! Bad quality, bad taste.
Le clipper détox que j'adorais n'a plus du tout le même goût, qui est devenu totalement insipide. Il n'y plus non plus de parfum et d'une belle couleur framboise avant, leur tisane est maintenant marron verdâtre transparent. Pourquoi changer un produit qui satisfait pleinement vos consommateurs!!!
Just purchased what I thought normal everyday tea but for the second time bought Green tea instead. Costly mistake! Why doesn't Clipper have a different colour box for different teas. As I had opened box and made the tea with milk! Realised the mistake. Could not get a refund for my mistake as I had opened the box.
Sad to see such awful reviews. Personally I really like their organic everyday tea bags…won’t drink anything else for breakfast. They need a 5 minute brew but the taste never becomes bitter. I also think their herbal teas have a much stronger taste than their insipid Pukka counterpart. Use much less packaging too.
Clipper are my favourite herbal teas. They have much stronger and more enduring flavour than other brands (looking at you Pukka) and they don't faff around with bits of string.
Nettle tea has gone downhill. Even brewing the bag for an hour gives you nothing more than a cup of light brown tasteless water. It's been like this for the last few months. You have lost a life long customer.
Have bought organic clipper tea for years but last two boxes of tea bags taste of nothing at all. Not buying any more I like my tea to taste!
Fake marketing traah. Nothing biological, artificial junk.
So expensive and very bland. Even with two tea bags, still can't taste the tea. Just a rip off for weak tea
De "klantenservice" reageert helemaal nergens op.
Awful. Expensive so called Earl Grey teabags, they don't even smell of bergamot, just weak black tea. Shocking. Waste of money and going in the bin and I'll be back to buying Twinnings....
Je ne sais pas si les compositions ont changé mais la qualité n'est plus du tout au rendez-vous. Ce n'est plus qu'une infusion d'eau chaude.
Clipper Teas is a leading provider of natural, Fairtrade tea, dedicated to offering high-quality blends that prioritize both taste and ethical sourcing. The company focuses on using organic ingredients, ensuring that their products are free from pesticides and harmful chemicals. Clipper Teas stands out as the world’s largest Fairtrade tea brand, supporting over 114,000 producers and their families by providing access to essential resources such as education and medical care. The target market for Clipper Teas includes environmentally conscious consumers and tea enthusiasts who value sustainability and ethical practices in their purchasing decisions. By choosing Clipper, customers support a brand committed to making a positive impact on both people and the planet, while enjoying a range of delicious tea options.
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