Very poor customer service don’t reply…
Very poor customer service don’t reply to emails sent, is that too much bother for them evidently so. Not even an acknowledgment.

Clipper Teas is a leading provider of natural, Fairtrade tea, dedicated to offering high-quality blends that prioritize both taste and ethical sourcing. The company focuses on using organic ingredients, ensuring that their products are free from pesticides and harmful chemicals. Clipper Teas stands out as the world’s largest Fairtrade tea brand, supporting over 114,000 producers and their families by providing access to essential resources such as education and medical care. The target market for Clipper Teas includes environmentally conscious consumers and tea enthusiasts who value sustainability and ethical practices in their purchasing decisions. By choosing Clipper, customers support a brand committed to making a positive impact on both people and the planet, while enjoying a range of delicious tea options.
Clipper Teas receives a mix of feedback, but the overwhelming sentiment is negative, with many consumers expressing disappointment in the product quality. While some reviewers praise specific teas like Earl Grey and organic varieties, stating they are favorites and well-suited for gifting, a significant number criticize the taste of various blends, particularly the decaf and nettle teas, describing them as weak and flavorless.
Customers also report issues with delivery, noting that orders have been lost multiple times, which adds to their frustration. Additionally, the customer service is highlighted as lacking, with many feeling ignored. Despite a few loyal fans who appreciate certain flavors, the overall sentiment leans heavily towards dissatisfaction due to the decline in quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 80 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 3.5 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 80 most recent reviews.
“The delivery has always been fast and I've not had any issues, would highly recommend them”
“Please bring back the original quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Quality | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | — | 80 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 |
Bottom line: Clipper Teas is #5 of 5 on overall rating in this group. On quality, RYZE Superfoods scores higher (3.9 vs 1.6).
80 reviews of Clipper Teas. Filter by what matters to you.
Very poor customer service don’t reply to emails sent, is that too much bother for them evidently so. Not even an acknowledgment.
Quality has dropped. Hardly worth drinking and not at all satisfying. M&S is currently a better choice. Had the same issue with Yorkshire Tea and the same evasion from customer services another reviewer got from Clipper. I think it's to do with Assam tea being expensive due to poor crops.
What has happened to Clipper tea?? It has always been my favourite, and now its tasteless. What have you done? I can see by reading the other reviews on this site that I am not the only one. Very sad - it was the one product I specifically shopped elsewhere for as my local supermarket didn't stock it.
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These tea bags used to be my go to but the quality is so bad now they are lower grade than PG tips, will have to find an alternative, such a shame as they were delicious and used to buy in bulk, now I have three large packs that I have to get through, they taste of dishwater!
I had Clipper English Breakfast in a cafe and thought it lovely so bought some. I prefer it to my usual tea and find it does not give me heartburn as some teas do. Makes a lovely brew !
The mighty one? LOL. It's completely tasteless, like drinking water. Second cup I left it to brew for 6 minutes just in case, still tasteless. When it first brewed the colour was strong, so I though, hhhm maybe this could be good, then I tried it :-( The brand I was with for 30 years (biggest tea brand in the UK) suddenly decided to ruin their tea through greedflation, this Clipper tea is my fourth attempt to find a replacement, but this is as bad and as tasteless as the greedflation brand. It's so rubbish I actually have binned it, it's pointless to drink it, I may as well just sip hot water. Have these people never tasted a proper cup of tea! Ugh, the search goes on.
Clipper decaff - I'm so disappointed in this product, it wasn't cheap and it doesn't taste of anything. I've tried leaving the teabag in for ages and it still is the same. Decaff doesn't have to be tasteless, sorry for the bad review but felt I had to say.
Le gout de la framboise, du citron ou encore citron gingembre étaient très bien sur premières boites achetées. Du coup j’ai renouvelé l’expérience et là quelle déception. Du gout il ne restait plus qu’un thé et encore de piètre qualité. Plus aucun parfum de framboise, ni de citron. Arnaque. Trop facile d’appâter le consommateur puis de se moquer de lui…
Wow what lovely cup of tea, the best I say, I've tried them all, and this comes out tops in my opinion, shall definitely buy again
Seems like the Early Grey Clipper has lost a lot of the Bergamot taste. My wife was like "You've given me the wrong tea" but she just made herself one straight from the box and can't taste any bergamot. Disappointing.
It is all about appearances on the outside: the box, the colours, the politically correct statements on the package, the organic ´feel´ of the paper teabags, etc. etc. There is only one tiny item missing: FLAVOUR and QUALITY of the black tea which is put inside. Is there no one in that company who ever tasted this brew for him/herself? And compared it with real black teas out there on the market? Conclusion: totally overpriced and hysterically hyped brand, selling a below mediocre product.
Customer services are a joke. Having been a customer for a long time , the taste changed considerabley with two boxes.....which we believe , turned out to be de-cafe... but they insisted the tea bags we sent back were " consistent with the retained sample" ,the morons still can't understand how stupid that statement is! All that means is the entire batch including the retained sample were wrong ! The vouchers didn'r cover the cost of sending the boxes back.. Lost a regular customer....morons
Pas de goût c est infusion. Belle boîte, mais pas de bon qualité. Bonne chance.
I have been buying clipper green tea with lemon as I like the taste but have to say I will be changing to another brand as there is no lemon in them since they have removed the foil packaging!!!!
The everyday organic Clipper tea taste has radically changed, at first thought perhaps it was just the box I had bought, couldn't drink anymore and got another one, but sadly to say it tastes just the same. Afraid after years of drinking, I've got to look elsewhere. Maybe in time to come will try again, as perhaps Clipper used a bulk shipment that was different, the next might be better.
Pas de goût. Malheureusement nous avons acheté 4 boîtes citron & gingembre, bio. Plus jamais.
Decided to try these tea bags as I need to cut out caffeine I read how they treat the tea to get rid of the caffeine this company has a big thumbs up from me they use one of the safest ways the CO2 method which means they don't use methylene chloride which is harmful to health it's used in paint stripping so avoid any tea treated that way I can't recommend this tea enough the tea tastes good the colour is excellent and not to strong well done clipper tea.
We've been enjoying Clipper Earl Grey teabags for a long time, that is until our recent purchase of 6 boxes via Amazon. The smell of bergamot has gone and the taste is like ordinary tea. I opened a second new box to see if it was a one of, but it was the same. I contacted Clipper customer services and they sent an apology plus a couple of vouchers (that doesn't cover the cost of 6 boxes!) I thought I was just unlucky with a bad batch but now seeing these reviews, Clipper teas have gone downhill in my estimation. Purchased Tetley Earl Grey teabags.
Seems like I have the wrong tea in my box, or they've changed the ingredients completely. I've been buying Earl Grey Clipper tea bags for years as they are the best, but this one box, tastes like they've put English Breakfast tea in the wrong box! Very annoyed as it isn't exactly cheap.
I've been buying Clipper Earl Grey for many years but ever since they got rid of the foil packaging the quality and taste have gone downhill. I've returned the last 2 boxes as they were not drinkable. There was hardly any bergamot taste and there was a distinctly bitter almost rosehip taste. Looking at other reviews it seems the drive to be "green" and reduce costs have impacted the quality. Now looking for an alternative brand.
Clipper Teas is a leading provider of natural, Fairtrade tea, dedicated to offering high-quality blends that prioritize both taste and ethical sourcing. The company focuses on using organic ingredients, ensuring that their products are free from pesticides and harmful chemicals. Clipper Teas stands out as the world’s largest Fairtrade tea brand, supporting over 114,000 producers and their families by providing access to essential resources such as education and medical care. The target market for Clipper Teas includes environmentally conscious consumers and tea enthusiasts who value sustainability and ethical practices in their purchasing decisions. By choosing Clipper, customers support a brand committed to making a positive impact on both people and the planet, while enjoying a range of delicious tea options.
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