CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
I needed to delay my direct debit from a Friday until the following Monday. So, I rang and spoke to a very helpful young lady Maryjun, who assisted me by speaking slowly and clearly, as I am quite deaf. She solved my issue in quick order and I'm responding to say thank you! Regards Will B
Had a minor issue which was sorted out in a timely manner. Customer service was excellent with quick wait time. Would recommend.
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Absolutely impressed with the Chat service with CovaU. Customer Service is handled offshore however there is no barrier at all as the staff have excellent knowledge and respond with professionalism and a very friendly manner.
I have just been contacted by Origin energy my current electricity provider to say we have lost you to CovaU. The problem is my wife and I have never heard of CovaU or spoken to them about moving our electricity with them. I feel violated, stressed and feel like they are a scam to do this. I would never consider CovaU in future. I have instructed Origin to reject this transfer. I would give them zero stars if I could. Dodgy
Von has helped me with my issues related to the invoice and updating my personal information. He has taken in a lot of different requests but patiently he helped me with each one of them. I am glad that my issues are resolved and the service is excellent.
MEGA Made Electricy Great Again
Thank you so much to Covau Energy and the staff Maureen,she is always very patient to listen to my questions and problems that i encountered.Moreover always repsond to and fix those problems efficiently.Thank you so much again to Maureen,otherwise i can't move to a new house with electricity disconnection and connection smoothly.
Spoke with Jessica Castaneda and she helped me to change to a better plan much quicker than it usually takes with other suppliers. Highly recommend.
Contacted covau to see what they could offer for our energy requirements and Jesse very kindly helped me change over to this company. Couldn’t believe how muc cheaper the rates are at covau compared to other energy companies we have used in the past. Actually looking forward to our first power bill from Covau. Keep up the great work Jesse 😀
Thanks alot
Bhriget Galvez was very patient and thorough in helping me to streamline my payment system She answered all my questions and concerns in a very professional and respectful manner I highly recommend her Kind regards Thomas Stonehouse
I had a great experience chatting with Jhon Bance about best plan I can be on, he got me the best and cheapest plan very quickly, I appreciate your assistance Jhon. I recommend y'all speak to Jhon about best plan to save money in this great economy.
Angeli assisted me when my name was used to fraudulently open an account for this I’m grateful
The phone was answered by a human called Lottie after only a few seconds which is a big tick. Customer service was excellent and Lottie was very professional.
Bhrigette Galvez should get a raise! I contacted her today as I am transferring out to Covau and the new retailer claimed that COVAU has declined my transfer request when in reality they never sent it. After doing a thorough investigation she gave it to in writing and at no point she was being pushy/rushing or her demeanor change so much so that I'm now working with her to see if COVAU can match the rates of my new retailer so I can stay and enjoy the awesome customer service given by her. Mind you it was my idea to retain myself not hers since I discovered the new provider lied to me which doesn't sit well me. She even went as far as providing all the ref nos and code for transfers via email and patiently waited while I received the email and answered all my questions with professionalism. I really do hope COVAU can retain me! Cheers Yogi
Maureen was polite and helpful. Issue resolved first time.
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
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