All good service.
All good service.

CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback from customers, highlighting exceptional service and helpful staff. Reviewers frequently commend the courteous and knowledgeable representatives who provide prompt assistance, whether through phone or chat.
Many express satisfaction with the support received while switching energy plans or resolving billing inquiries, noting that agents take the time to listen and guide them effectively. However, a small number of customers mention concerns regarding rate increases, indicating that while the service is excellent, the pricing may be a point of contention. Overall, CovaU Energy is recognized for its outstanding customer service, making it a preferred choice for many consumers. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 5.0 | 23 |
| Oct 24 | 4.8 | 35 |
| Nov 24 | 5.0 | 19 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 4.7 | 14 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.9 | 38 |
| Apr 25 | 5.0 | 43 |
| May 25 | 5.0 | 27 |
| Jun 25 | 5.0 | 41 |
| Jul 25 | 4.9 | 38 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“I spoke with customer service person on 4th jan and she was very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | +2% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: CovaU Energy is #2 of 5 on overall rating in this group.
500 reviews of CovaU Energy. Filter by what matters to you.
What can I say they are the cheapest an nicest company I have every dealt with can't fault them. Rang up an Jasper answered all my questions anode sure I was on right plan, I have saved 30% atleast since switching to them
Great and helpful service
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Easy to contact and good knowledge of the process
Great service. Quick and friendly.
Clear plans and pricing with good customer service - I was able to call their 24 hour customer assistance team on a Sunday afternoon after seeing that there was a better discount available on my electricity plan on my last bill, and Bhrigette helped me in having the new discount applied to my current billing period seamlessly and followed this up with a quick confirmation email.
Ana Aguiman help set up my electricity and was very patient and gets things done! Was very easy and straightforward and got amazing customer service!
Price offered was 27% less than amount shown on the Victorian Energy Compare website. Initially rates shown on Energy Compare website were the same as what I am paying with current provider. Well worth a 'phone call and the time taken to chat to CovaU
Had a chat with the customer service representative regarding my change from simply to covaU and she was really helpful and considerate.
My account 1266844 was sorted straight away and the person was so helpful and polite
I can't get my head around all these positive reviews when We have had nothing but problems with Covau (for 10 months), and weve spent hours on the phone with them sorting out incorrect bills, incorrect information, and incorrect lodgements on their end. Even our electrician told us he has never come across such a difficult company to work with. After almost 10 months with them we've finally switched to a different provider. And surprise surprise, they've sent us a bill for the last month when we weren't even their clients anymore. Poorly run with overseas customer service. Avoid Covau at all cost. Dont make the mistake we did and follow the advice of comparison sites. UPDATE SINCE Covau wrote back below. This is for you covau: How ironic that it's been over a week since I challenged this new invoice for services not rendered (and we haven't even been a customer for many weeks, and you even acknowledged our departure via email) and I have had NO response from your support team, but you have time and energy to publicly write to me, so as to not look bad. How sad. True customer service is evident by what takes place behind the scenes, not in these public forums.
CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
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