Brilliant fast sevice chap that done…
Brilliant fast sevice chap that done it very good Highly recommended. Great price also

Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Brilliant fast sevice chap that done it very good Highly recommended. Great price also
Great communication and service. Asked for a quote, and a couple of days later Richard turned up. Within 30 minutes had the old roof aerial removed and new digital aerial fitted and cabled up.
Excellent service, on time ,job done will keep number and recommend
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Fantastic service. From start to finish. Great communication over the phone. I was given the first appointment slot of the day (8:00 - 8:30) and they arrived at 7:55. Polite, friendly, and helpful. Didnt overcharge or try to push a more expensive service to me. Would highly recommend.
Prompt service from start to finish. Very professional young man who came to replace my Ariel. Have used this company before can highly recommend them. As I person living on my own it’s good to feel safe and to know you are I the hands of professionals. Felt completely at ease.
Very impressed with the team, from my initial call with the office staff to the aerial fitting a few days later. Dave the fitter explained the process, gave a breakdown of costs and quickly got the work done within an hour and cleaned up after they had finished. I would 100% recommend Digital Direct!
Very friendly, knowledgeable and efficient. Would highly recommend.
Great fast efficient work.
Very quick to respond. All done within 4 hours of my phonecall. The engineer explained all our options and did the job there and then.
The guy who come to sort out our WiFi and boxes did a great job .he sorted out the mess from the open reach guy who didn't seem to know how to set it up .thanks .
Richard, of Digital Direct arrived on time and sorted our TV's reception issue very quickly. This company has attended our TV installation requirements several times in the past couple of years. The quality of their customer service is no less than superb and as such Digital Direct is very highly recommended.
GREAT PEOPLE REALLY HELPFULL
Prompt attention to my problem and efficient and friendly repairman.
Excellent service, tidy, job done and sorted. Would highly recommend.
From the first phone call all the staff were very pleasant and helpful, the girls kept me informed if the time scale of my visit, unfortunately my first date book was cancelled due to the lack of light, which is totally understandable and I was worried because it was a very windy day!! Both chaps that cane out were very helpful and professional. My final visit took less time than anticipated, which was great, the chap was very tidy and produced neat work!! So thank you to you all😊👍
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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