Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
We were very impressed with the speedy and efficient service received when we required a solution to our tv reception issues. Andy replaced and relocated our satellite dish thus solving our problems. He was friendly and professional and so I would recommend digital direct to others.
Easy to contact and pleasant on the phone. Got an appointment first thing the next morning and Richard was on time and very professional. The job was done in no time and at a decent price too!
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Great service. What a pleasure to deal with a business that kept me informed, arrived bang on time and did what they promised! And the price was right!!
Splendid company vert polite and efficient from enquiry to job done. How goods that. And price was fair. Well done. It’s rare nowadays.
Absolutely excellent with the installation of a wired doorbell/camera - Dave was on top of the job and spent time to understand our needs and explained how ably assisted as he is now by young Jack
I found this company to be efficient, helpful, polite and very good at what they do. They sorted us out within 36 hours of contact. Superb
We are grateful for the excellent work of the engineer who sorted out a new arial in the pelting rain and made no fuss at all and did a great job
Digital Direct were recommended to me by a friend and I can see why. Following a phone call with a very friendly and helpful person in the office, two engineers arrived within about an hour. I wanted an improved aerial to operate four televisions throughout the house. They gave me a quote which was less than I had guessed at, and completed the work straight away. I wish that I had called sooner.
within 20 seconds of my phone call being answered i decided to use this firm she was polite friendly and extremely helpful as was the engineer when he came the next day and fixed my problem. I have no reason to regret using this firm and would recommend them to anyone
Efficient, professional, effective and friendly services. Well done Rob, Emily and other staff. Chris and Maggie
Excellent service friendly staff 3 days from quotation to job being done Good company
Arrived at property as arranged and quickly identified problem. Was able to resolve issue at initial visit.
The experience was excellent the lad that came out to fix my cameras was very Professional and I would Recommend this company to family and friends
Just had 2x Aerial points and power points installed for 2 wall mounted TV's and a new digital aerial on the roof, the tradespeople were fantastic, great communication from the office and really lovely to deal with and a good price, the amount quoted was the total invoices so very impressed. Would recommend.
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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