Pleasant
Pleasant, helpful guy, knew what he was talking about.

Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Pleasant, helpful guy, knew what he was talking about.
From first telephone contact the service has been excellent. The engineer Dave, arrived exactly at the appointment time. He was professional, polite, well presented, fully explained what he was doing. He was highly respectful of my home. Would highly recommend this company.
Ben was great and very professional. He explained everything and his work was exceptional.
They came out very promptly Richard was very helpful explained what he was going to do & the cost.Would definitely recommend this company.
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Called on Tuesday to enquire about a new tv aerial. Engineer arrived following day and fitted new aerial and connected 2 rooms for less than £300. Great service, tuned both TVs before he left. More than happy to recommend Digital direct Aerials
Fantastic same day service to resolve loss of TV reception to whole house. Elaine was very efficient at arranging for an engineer to visit. Richard found the issue, explained what needed to be repaired, quoted for the work and replaced the faulty equipment. Thank you both for the professional service you provided.
I cannot rate the service I received this morning high enough - from my initial phone call with Elaine to my installation visit from Richard. What an amazing guy and super helpful and knowledgeable too. My 2010 Sony TV needed wall mounting without wires on show, plus BT box and DVD set up too. Richard took me through the process thoroughly and was able to do the job there and then. What I loved most is that Richard was genuinely interested and listened to me and he's done a fabulous, clean job. He held the TV up so I could visualise it on the wall, that helped me make my decision on height. I have spent 18 months wondering where to put this TV and once I'd devided it took a few weeks researching who to do the job - I am grateful I found this company and this was a fabulous early Christmas gift to myself - thank you very much, I am really happy!
Andy was very helpful and kept us in the loop all the way, would recommend this company to anyone requiring aerial work. 5 🌟.
We were very pleased with the service, very perfessional, kind and understanding. Everything was explained and found the worker Ben very approachable. And easy to talk too.
Very speedy call out and Andy was very knowledgeable and helpful in sorting out our tv reception.
Very friendly and efficient staff, nothing to much trouble and reasonably priced.
Andy was very thorough and explained things clearly while checking the signal readings.
Prompt professional service.
Good diagnosis of the fault, followed by a good quote and a professional installation by a competent technician. David was very good all round!
Turned up, assessed the situation and provided a solution for the aerial. Before he left, we tested all connected ports and they all worked with no issues or glitches. Quite personable too as we had a decent chit chat while getting the work done.
Great service from Digital Direct who installed my heavy TV wall mount. Liaised with them a few times as the TV and mount was being delivered by someone else who had an all day delivery slot. Worker arrived on time and was polite and knowledgeable. Got the job done in the time estimated and cleaned up. More than happy to use again for other services they do.
We used digital direct to fit our new TV. The customer service was second to none. They could not do enough to help both with regards to booking us in for the fitting (including changing at my request at short notice) and the engineer who attended. Everyone we spoke to was friendly, polite and knowledgeable. Also very easy to contact them and keep in touch. I highly recommend.
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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