He was extremely helpful in the job he…
He was extremely helpful in the job he did and guiding us into the working of our new T V. Thank you

Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
He was extremely helpful in the job he did and guiding us into the working of our new T V. Thank you
Speedy response to my search, friendly, professional and generally excellent service all round Thankyou Nige
Richard was so knowledgeable and gave us lots of information. He was very professional and friendly. Also a very tidy worker and when he left us we were very happy
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Professional, friendly, knowledgeable and efficient. Would recommend
I had my tv put onto the wall, very good and fast service and the engineer cleaned up after. No complaints at all.
Very prompt response - helpful telephone discussion and went out of their way to provide same day service. Engineer phoned ahead with eta. Thorough check, diagnosed our reception problem to a faulty booster/splitter straight away, and had a replacement available on the van. We thought the cost was very reasonable, and the replacement unit is guaranteed. Altogether a friendly, expert service.
I was so impressed with this company from start to finish. Having had another company come to give me a quote and said I needed a new aerial and several other things so I could get a picture on the t.vs upstairs. The engineer from digital direct took his time and found that I needed a new box which was on my aerial and a new box connecting to my tv in the living room.. He sorted all the cables in the loft, installed the boxes and took the time to tune in every tv I had. Even the one in the kitchen that hadn’t worked for a year. He explained everything he was doing step by step. I would highly recommend this company and will definitely use them again.
Quick response from my enquiry on checkatrade.com. Arranged a time that was convenient and worked for me. Engineer that attended was quick, efficient and explained the work that needed to be carried out. All round good customer service from both Elaine who originally booked my appointment to the gentlemen that attended to resolve the problem.
Company reacted quickly to my non urgent inquiry. Install was very good. Work was carried out to a good standard and finished in good time.
Easy to make contact and arrange an appointment. Prompt attendance as arranged. Problem quickly diagnosed and fully explained. New aerial fitted with no fuss. TV retuned and HD reception, which had been impossible to get, was fully restored. Problem solved at the first visit.
ENGINEERS WERE MORE THAN HELPFUL TO TWO AGED TELEVISION VIEWERS.POLITE AND KNOWLEDGABLE SOLVED ALL OUR PROBLEMS.
Quick service, call morning, they came in early afternoon, friendly and helpful.
Arrived as promised, work completed as requested and everything clean and tidy when finished. Would recommend to anyone
Job very well executed. Quick response. Clean tidy and very polite. respectful to myself and my property Would 100% recommend. Thank you.
Great service, polite, knowledgeable and on time. Faults dealt with effectively.
Elaine & Richard were exceptional & turned customer satisfaction into customer delight! Elaine was so very good as our 1st contact - friendly, informative, very efficient. Richard was punctual, extremely helpful, caring & very knowledgeable with a most friendly attitude. His skill in fitting our new satellite dish was outstanding. We wouldn't hesitate in recommending Digital Direct Aerials to anyone, we are delighted with their quick response and excellent service. Thank you Richard & Elaine.
Excellent service from start to finish. Second time using these guys. highly recommend.
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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