They immediately cancelled my order
They immediately cancelled my order. Had to wait a bit for the refund.

Electric Games is a UK-based online retailer specializing in video games and consoles across major platforms including PlayStation, Nintendo, and Xbox. The company offers a wide range of products, from the latest game titles to essential accessories, catering to the diverse needs of gamers. Customers can shop for popular items such as controllers, bundles, and pre-order options, ensuring they stay up to date with the latest releases in the gaming industry. Electric Games is committed to providing a convenient shopping experience with features such as free delivery on all products. The platform targets a broad audience of gaming enthusiasts, from casual players to hardcore fans, looking for competitive prices and reliable service. By focusing on quality products and customer satisfaction, Electric Games aims to establish itself as a go-to destination for gamers in the UK.
Electric Games receives high praise from customers for its excellent service, fast delivery, and competitive pricing, particularly for pre-orders like the Nintendo Switch 2. Many reviewers highlight their positive experiences, noting timely updates and the reliability of the company, which instills confidence in first-time buyers.
However, some consumers express frustration regarding order issues, such as receiving items at inflated prices or delays in communication about stock availability. A few reviews mention difficulties with refunds and customer service responsiveness, indicating areas for improvement. Overall, while Electric Games excels in service and delivery, there are notable concerns regarding order management and communication. The sentiment leans positively, with a majority of customers satisfied with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 221 | 100% | +1.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 5 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 3.0 | 4 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 221 most recent reviews.
“Good price for DK Banana for the switch 2”
“I was then told that the game would be in their stock tomorrow (16th) and asked if I would like to wait for them to r...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gaming.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −4% | 221 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Electric Games is #3 of 5 on overall rating in this group.
221 reviews of Electric Games. Filter by what matters to you.
They immediately cancelled my order. Had to wait a bit for the refund.
Cheap easy use just wait on it come on post
Placed first order with EG. It was for Lego 2K drive on xbox. They were the cheapest online store for this game. Arrived on time save and secure. Brand new sealed game
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Brilliant company. Smooth transaction dealt with speedily and fast delivery. Courier company might need to be spoken to....no signature asked for and no photo taken - I could say it wasn't received if I were that way inclined !!!!!!! Would use again in future. Many thanks.....purchased by grandson Jack Day with his savings
Great item, sold at a really good price and delivered quicker than I expected. Everything I could have wished for and absolutely no down side.
Superb company amazing customer service and products ❤️
Never purchased from here before but this game was the cheapest i could find. It also said via the website that it would be posted in time for Pre Release. Unfortunately it wasn't but recevied a phone call from Danny who was very apologetic, which was good of him as he didn't have to call, i appreciated the effort. Thanks EG I'll be sure to be back.
I've used Electric Games several times now, and I continue to be impressed with their prices and their speedy service! I was also very happy to see that since the last time I used EG for a pre-order, they have upgraded their free deliveries from "Royal Mail Signed For™" to "Royal Mail Tracked 24™", which provides greater detail about where the parcel is on its journey and when it is expected to arrive.
Excellent service i ordered spiderman 2... to be advised would be arriving Sat,Mon or Tues...it arrived on release day friday what a surprise thanks for great service
Amazing store, first time ordering spiderman 2. And yeah its true, they do deliver earlier than the release date! I got it 1 day early. Unfortunately my preorder bonus code was missing which isnt a big deal but would love to get that sorted. Edit: contacted them and they sorted the preorder bonus issue within 1 day. Good customer service.
My first time I’ve ordered and wowww what a fab company , received in no time. Such fab service :D highly recommend, nice to use small independent companies too :D ordered sonic superstars for the ps5 :)
Pre ordered a game which was generously discounted, my pre order despatched via tracked next day service to arrive early. Was so happy with the experience I immediately went back and pre ordered another game, I made a mistake while ordering and was *very* promptly refunded so I could place the order again. Competitive pricing, lightning fast communication and despatch / delivery... couldn't be happier. Danny was super helpful and I highly recommend Electric Games!
Great service from Danny went above and beyond to make sure we have the PS5 for my son’s birthday. Great price as well. Will definitely be using for our gaming needs.
Electric Games is a UK-based online retailer specializing in video games and consoles across major platforms including PlayStation, Nintendo, and Xbox. The company offers a wide range of products, from the latest game titles to essential accessories, catering to the diverse needs of gamers. Customers can shop for popular items such as controllers, bundles, and pre-order options, ensuring they stay up to date with the latest releases in the gaming industry. Electric Games is committed to providing a convenient shopping experience with features such as free delivery on all products. The platform targets a broad audience of gaming enthusiasts, from casual players to hardcore fans, looking for competitive prices and reliable service. By focusing on quality products and customer satisfaction, Electric Games aims to establish itself as a go-to destination for gamers in the UK.
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