Very disappointing
I recently flew from Paris to Washington with a layover in Keflavik. Firstly, there should be clearer information about the services not provided on board, especially for transatlantic flights. I didn’t expect to be on a standard aircraft without space to stand or walk during a 6h40 flight—particularly given the health risks of remaining seated for that long. I was also surprised that even water wasn’t complimentary, which should be a basic necessity. During the layover, passengers were asked to disembark only to reboard the exact same plane an hour later, which felt unnecessary and inconvenient. Staff communication was also inconsistent. We were allowed two small personal items on the first leg of the trip, but after the layover, we were told one had to be checked. For context, we each had a small backpack, and the extra items were a 20x15 cm handbag and my boyfriend's suit, to avoid wrinkling. We were also charged €72 for 2 extra kg of checked luggage, despite the flight being far from full. While the rule is clearly stated online and we didn’t contest it, it felt unnecessarily strict. You don't have a scale at the hotel, you carry a little extra weight after you trip, most staff are flexible. Overall, the experience was disappointing. The small price difference doesn’t justify the lack of comfort, basic services, and added stress of wondering if you will have to argue with staff that are instructed to charge you whenever they see an opportunity.
