PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Volamos a Reykjavik con esta compañía y nos pareció estupenda. Precios muy asequibles, tripulación muy amable, aviones con bastante separación entre asientos en relación con otras compañías. Ningún problema en el aeropuerto. En fin, que nos pareció de 10
Play airline was excellent. Staff are friendly, flights were on time, and prices are fantastic
For the cost, they do an incredible job. This was my 4th time of many more to come flying with them.
it was a great experience. I was not sure what to expect but from the Booking to sitting in the roomier seats On The service was pretty much on target. And the return trip was just as smooth as going I would definitely take them again.
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Was it the best flight I’ve taken? No. Was it the worst? Def not. I have paid more for a worse experience. At the end of the day- It’s a budget airline- you get what you pay for. Pay for what you need and it should go smoothly, outside of unforeseen delays that the airline can’t control. For the price- you can’t go wrong.
Flying FLEV to MAD we stand in queue so our cabin backpacks can go in the overhead compartments. One item per person, not big,as we try to pack everything in our checked in suitcase. Bossy Attendant orders our packs be positioned underneath our seats to allow for big cases overhead . We reply we're entitled to this ONE item and he asks for our "blue tag", which no other bag above our heads shows. We give in to avoid an argument, but feel totally mistreated. Passengers with TWO big items in overhead lockers, we being careful not to step on our breakables. UNFAIR
Slow boarding about 50 minutes! A child seated next to emergency exit playing with the door handle! Flight attendant standing and watching but did nothing! A man who smelled like a street person seated next to me and 2 children kicking my seat for 5.5 hours behind me! I have taken Play 6 times but this was the worse ever flight! The lack of legroom always bothered me and my son but the quality of the passengers and flight attendants was particularly poor. Like taking a Grayhound bus cross country! Cheap price is definitely not everything! Never again!
I usually have good experiences flying with PlayAir, but last time, the experience shocked me. My partner and I made the mistake to arrive 45 min instead of 1 hour before to check in our bag that we paid for (that is COMPLETELY our fault - not PlayAir). However, we asked for guidance from the staff member, and he was extremely rude and even lied to us. We asked if they had some solution or suggestion on what to do, and he said there's absolutely nothing and that we could/should "just throw away our bag at this point". How's the the most reasonable thing? He then suggested that we take the next flight tomorrow, and we asked how much that would be and he answered "500 EUR". When we later checked, it was actually 100 EUR, which means he just said any number, either because he didn't know and was too lazy to check, or he just wanted to stress us. Again, we were late and that's our fault. But I don't expect to be treated badly, and a little help along the way would have been nice.
Great prices, friendly crew, on time flights! We recently traveled from Boston to Iceland, and then to Paris, our first leg was in the regular seating, which was very cramped. Once in Iceland, we switched seats and for $30 apiece, upgraded to the more roomie Seating area. I’d suggest booking any flight with play in the more roomy seating area, their prices are so competitive it’s worth the extra money spent.
I love everything about this airline. The options let me customize what I do & don't need for the flight. The crew is always fabulous, low stress flights, and happy to help you. I feel safe and secure flying them. I hesitate to recommend them because I don't want everyone booking up my flights! This was my third round trip with them. They are no nonsense all the way!
This is an budget airline that offers intercontinental flights. If you know what you are buying, this is an amazing deal. I paid 370 euro roundtrip for Amsterdam to New York. I did have to purchase an additional express bus ticket for 61,49 euro roundtrip to get to the city, but that is still quite cheap. Because Play is a budget airline, everything will cost extra. When you expect this, you will have a good experience. This means you must be certain about your dates of travel (as changing tickets will cost more), you must be okay with getting random seat and you ideally want to not being more than the included small bag. Play calls this your personal item, but I found it to be a pretty decent size (42 x 32 x 25 cm). Keep in mind you must put this bag under the seat in front of you, as this doesn't count as carry-on. The seats themselves are pretty comfortable. I am 1.93m tall and my knees didn't touch the seat in front of me when sitting up straight (about 3 cm of space left). For context, my legs are about 1.09 meters when measured from my hip bone. I saw one other guy who had to fan out his legs to sit comfortably, so your mileage may vary.
My 10th flight with Play and pleasure as always. Highly recommended
Great experience and brilliant for the price!
I really like this airline because the prices are affordable it is a positive point about this airline . The only thing I wasnot comfortable are cozy seats. They are kind of rough for long distances it is better take a look on it and do it something for this matter .
The first part of the travels with Play went well. The pricing was good and our departing flights were on time. The return was a disaster. We were stuck on runway for 3 hours due to mechanical issues. Things happen but when we missed our connection in Iceland we were told we could either get next day flight and pay for a hotel and meals and submit receipts for possible reimbursement or request a refund and have to buy new travel home. We took the flight obviously...BUT!!! They said limit for being reimbursed was 150 euros for hotel and 15 euro per person for 3 meals. The hotel was 170 euros and the cheapest thing on the menu was 23 euros! Not to mention people online say theyve been waiting 2 months for hotel reimbursements! We had paid for priority boarding and bigger seats up front...we were told by flight attendant that would be honored on next flight...it was NOT. We sat in the last rows of the plane in middle seats. They did say they'd refund us for that expense but 6 hours in those tiny cramped seats SUCKED. The entire return home was horrible and up to that point we were already planning to fly on play again. Not now. We'll see how they do with keeping promises.
Play personalet i Keflavík Lufthavn er ekstremt dårlig serviceminded. Lader til at de bliver uddannet i at opkræve uretmæssigt for opkrævning af folks “ekstra” bagage, i stedet for at give folk en god oplevelse. Skidt oplevelse.
Numerous destinations, great connection, good price, fantastic service and easy booking. I flew with play first time USA from Europe and my flight was hours delayed leaving Paris. I already notified my driver that I’d be missing my connecting, but for my surprise connecting flight waited for us in Keflavik. That was so impressive move. Thanx for that. I also appreciate the staff that were so fun and welcoming.
Wonderful staff, low prices
Honestly, I know play may get a bad rap as a budget airline, but we honestly had a fine experience with them. The seats weren't the MOST comfortable, but they weren't terrible. We flew 5 hours to Iceland and it wasn't bad. The staff was friendly and you could tell they were very big on safety. Check in process was lovely. AND our experience with lost and found was fantastic. I thought my phone was a gonner and it was there waiting for me at lost and found at the end of my trip.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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