PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
A great experience addressing the simple necessities for air travel— friendly and competent crew— best deal around — amazing view flying over Greenland on way back to NY from Iceland. I would have uploaded a picture from window over the wing if it had been possible! Coming to Iceland from NY I experienced the smoothest takeoff and landing — ever!
A good, down-to-earth solution for flights to or via Iceland from Germany. I'd be happy to use it again.
Good price, love their layover concept. The plane hosts and generally speaking the staff are young but polite, fast to react and good looking in general. The ride was pleasant, all of the safety features, good pilot coms. Seats are confortable for what it is, theres a mobile stand above the standard tray which is a simple thing yet, appreciated, any many many other don't have it in their configuration is good for watching a movie in your own mobile. Exactly what you would expect from an ultra low cost airline but just ok.
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Rückflug wurde frühzeitig auf einen anderen, für uns schlechteren Termin umgelegt. Wochen später der Hinflug gecancelt – und keine Alternativen der Airline in Sicht. Die ganze Buchungsarbeit nochmal. Nein danke.
Flott flug.
Great experience for a budget airline!
Flight attendants try nothing to help you calm down when we experienced turbulance. I was bawling my eyes out and hyperventilating and they just gave me a look and walked past me.
On nous a fait payer nos bagages cabine alors qu'ils l'étaient déjà par voyage privé et quil n'y avait eu aucun soucis a notre départ. Il va falloir demander un remboursement. Sans compter le manque d'espace dans l'avion mais c'est certes moins grande que de payer 220 euros pour 2 valises cabine a la taille et au poids requis. A fuir! Des arnaqueurs!
Easy booking and check-in. Good price. Nice staff.
Overall a good experience. The check-in process is light and cabin crew is kind.
Fast boarding, all information are clear.
Great price, but buy a special carryon bag available for $20 on Amazon that you can pack for a week, or a similar backpack, to save any luggage fees
Sold me a seat I didn´t get when I got on the plain, both ways
The affordable prices are what makes this company attractive initially. I was more than happy to trade off on board entertainment and meals for the cheaper fare. Seats are very cramped with little legroom. Paying extra for extra space was the best decision I made. In flight staff was very friendly! Boarding was easy. Flights were reliable and on time.
PLAY has easy booking and check-in processes, and their in-flight crew is excellent. I’ve flown with them four times now, and experienced no delays or other related issues. Pricing is straight-forward. In-flight food options are plentiful. Very happy for the quality of service at the price point. We will continue to fly PLAY.
Good service
Great pricing. Easy, user-friendly website. Airplane appeared to be newer/very clean. No frills/no nonsense and flight was on time (and even a few minutes early) both ways. A very pleasant surprise overall - very disappointed the airline is pulling out of the North American market.
Budget and good
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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