PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
I’ve flown with PLAY several times now, and I’m always impressed! They’re usually right on time—and often even arrive ahead of schedule, which is always a nice surprise. The planes are clean, modern, and comfortable, and the crew is always helpful and genuinely welcoming. You really get great value for your money. No frills, just everything you need done really well. PLAY has become my go-to airline.
Better than Ryanair, worse than British Airways.
On time. New aircraft. Good price.
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Dont bother flying in normal seats if you are tall. It will destroy your knees.
Guitars and smaller musical instruments like violins or flutes will be accepted as your free carry-on bag item on most Airlines. I traveled to Cran Canary last January and brought 4 kilo electric guitar in a gig bag which I had paid for as extra hand luggage. Been doing that by Air for over 30 year as a Musician for free. At the check in counter no remark or comment was done by your staf. At the cate however your staf would not let my on board un less I would pay extra 130 Euro and ask me to let the crew on board to put the fragile instrument down to belly on the plain were the temperature can drop to -50 degrees on celsius. I was forged to pay 130 Euro or miss my flight. I just put my instrument to the overhead as usual. I found this all rude and very unconformable. I did not travel back with my instrument because of that from Cran Canary but left it there in good hands for reuse next time I travel there to play my music.
I think PLAY is a great budget airline. Clean aircraft, friendly staff, great price.
Affordable flight to Europe… Paid extra for the seats towards the front, with the tray in between, and more legroom. Definitely would spend the extra money again for the more room.
I've flown Play airlines for most of my travels to Europe. The planes are clean, the cabin crew fantastic and they are extremely kind. I remember an instance where the pilot waited for a group of passengers whose plane arrived late. His decency convinced me to be an avid Play Airlines customer.
Definitely a budget airline. Unloading at the Retkjavik terminal at 4am in a cold rain/sleet, when there were open gates, was ridiculous. The situation was no better in the terminal when it came to going up stairs to 1 person checking 160 peoples credentials, then back down stairs and then walking back out on the tarmac for the next flight. Service was 10x better in Baltimore.
Great service and cabin crew.
No free water when doing 6+ hours of international water. Gotta pay 3 euros. LOL!
Smooth liftoff and landing ….easy boarding and parking at Hamilton airport…had enough leg room and was glad for the adjustable headrest
customer service The page showed me an error when I checked in, and at the counter, they charged me 60 euros for that service. So, what are the people at the counter doing?
Always on time and very good communication on the e mail. Compliment !
We paid in advance for checked bags, but had to pay $120 per bag because the woman at checked in said she couldn't find it on her computer. Also had to pay for anything on the plane including water.
Basically no Customer Service. No Telephone Number. If you do not use or want to use Facebook or WhatsApp, you have no Customer Service. If you email, it can take 48 hours for a response. What are we in the "Ice Age"? This will be both, my 1st and Last Time using Play Airlines.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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