PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
I really like the booking on the website, because you can choose flight, luggage and seats as it fits to your needs. You can see the different prices for different days in a calender. I like everything around the booking process. We flew 3 times now with PLAY from Germany to Iceland and every single flight was a great experience.
Super linia nie ma na co narzekać napewno dużo lepsza niż wizz air
Great communication from the airline via email. Efficient and courteous embarking and disembarking procedures. Highly recommended.
A budget airline that doesn't feel like a budget airline. I'm not sure how they manage to combine such competitive prices with such good service but they do. I normally dread the flying part of a holiday (because my local airport is RyanAir dominated and that airline is awful) but the two flights with Play were very smooth and I'll be flying with them in future, whenever possible.
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Everything from purchase, to seat selection, check-in, bag drop off and boarding went very well. The aircraft seemed brand new and was super comfortable. I knew exactly what I signed up for using a low-cost airline, so I had not planned to be impressed, but I was. The service on board was great and everyone was very friendly. I flew from Stewart Airport north of NYC to Iceland with no issues.
Tuve un problema con un vuelo y lo solucionaron rápido y eficientemente.
We are family of 5 traveling with 3 small children. The online seat assigning system does not recognise that passengers are minors and we were assigned seats scattered throughout the aircraft. Baby stroller was damaged by airport staff, leaving us without stroller during our holiday. Communication with Play via email was difficult, slow and not efficient. We still have not heard anything back about the damaged stroller even though all documents were provided right away (Feb 19th 2025)
The best airline I ever been, Booking, service, confortability of the aircrsft and seating, I give it a 10 in all
From booking to landing, everything went smoothly. The prices are unbelievable and it did not feel like we were flying a low cost airline because the service was excelllent and the plane was very comfortable. We always landed on time and no hassles with baggage. I’m just sad that they’ve announced they’re stopping the route I just flew (from Hamilton/Toronto) because I would most definitely fly with them again if I could.
Check in easy. Staff friendly. Chargers in seats. Clean.
I just completed my first flight to Paris on Play out of BWI. The flight was excellent, the Flight Attendants were polite and helpful. The aircraft was clean and comfortable enough. I had a little apprehension initially after booking but felt better after reading their frequently asked questions on-line. I had no issues with their luggage requirements because I read their expectations thoroughly. I was clear what was offered and not. I will definitely fly Play again and happy to have an affordable path to Europe!
Service preety good.
Worst airline of all time - feels like robbery! Please avoid at any costs!
I have traveled to Newyork many times with my husband and granddaughters , we just love play , great prices great staff absolutely brilliant service all around , we were stuck in Iceland once , play put us up in a beautiful hotel all meals provided 2 hour bus journey to hotel amazing views was like a mini holiday curtesy of play, so we will always travel with them ❤️
I have now flown Play Airlines 9 times and every experience has been fantastic. The value of Play Airlines is unbeatable. Their staff is outstanding, from check-in, boarding, and excellent flight attendants. It is very nice to see employees that seem to like their work and do their best to make our travel enjoyable.
Play Airlines is AWFUL. I was flying with them on a flight out of New York, and I had backpack and personal item. They stopped me at the gate and charged me 100 extra dollar fee to bring my backpack as it didn't "qualify". That was on my way to my destination. On the way back they charged me another 100 extra dollars. I purchased a ticket through them because of their affordable prices, but it ended up being more expensive and having FAR FAR worse quality service. I will absolutely never fly with them again. Service is awful, staff is out to get any penny they can from you. Disgusted.
Great staff! Always on time. Good aircrafts. Interesting destinations. Love it
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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