FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
Pickup and collection process was professional, nice guys too. Replacement car was also good. My car has returned and so far looks good. It’s good to receive a written guarantee for the work which takes the pressure off and gives peace of mind. Thank you FMG team
Chic Mclure. I would like to thank FMG Dundee for carrying out repairs to my car. I was completely happy with the service and the people involved. Courtesy car was delivered on Monday June 9 and my car returned on Friday 13. Nice job and car valeted. Thank you
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They had planned ahead after the initial inspection and had everything in place when they collected my car. Got the car back same day really good job
From start to finish FMG Hull could not have done more. My car was collected from my drive and delivered back in pristine condition after being repaired. Their customer service is second to none. Well done everyone at FMG Hull 5 star service all the way
I had never claimed on my car insurance before. The process with FMG was brilliant. They arranged for an assessment at my home, arranged for a courtesy car delivered while picking up my car. Lots of text messages explaining the status of the repair. And the car looks brand new after the repairs. A painless and professional service
Dear FMG, My car was recently in your repair shop to remedy some paint flaking. I was having a somewhat frustrating experience until Lisa answered the phone. I was already penning a trust pilot review that was very uncomplimentary , however, Lisa has changed my mind. Her professional approach, her hands on approach and actually doing what she said she would do has restored my faith in FMG. You need more customer service reps like Lisa who makes the customer feel valued.. Regards Trevor Williams
FMG were brilliant, kept me informed the whole step of the way, and repaired my car so well, you cannot see the damage that was caused. Really happy with the work and the customer service, would definitely recommend and use again
Great service somebody reversed into my car and left scratches. Once it had been repaired and sent back it was like new. Couldn't even tell anything had happened bumper repaired really well really pleased thank you
My car was fixed at the Havant branch. the repairs were brilliant, I had a replacement car brought to me door, my car was picked up and taken for repairs. 2 weeks later its back and looking great. communication was top line both on line or phone. updated as to when everything would happen, all staff I spoke to were friendly and helpful. Many thanks FMG Havant. Barrie {Renault Captur}
FMG Dunfermline are absolutely fantastic in everything they do. They are brilliant people communicators clear regarding costs and timescales and keep you informed all through the process. Ian the manager is a genuine bloke as are all the staff. They are also perfectionists and take great pride in seeing customer reactions when work is completed.
FMG Bournemouth oversaw the repairs to my vehicle recently - from the moment I booked it in, to regular updates to keep me informed to when I collected it they were fantastic. The repairs are literally better than it was before - the whole team is a credit to the company - and they didn’t get frustrated with my regular requests for updates 😂 thank you
Fantastic service from this garage on my car, through Tescos Insurance recently after a minor bump. Collected my car and dropped off hire vehicle, first class service. They kept me up to date on all repairs completed and even washed my car on return. Special thanks to the ladies on the phone getting my car back to me yesterday. Would recommend and use this garage again, thank you FMG.
I don’t usually leave reviews, but I have to say FMG in Hull did a fantastic job on my car—it looks brand new! Not only was the quality of the repair a 10/10, but the customer service was also outstanding. I received regular updates on the progress of my car, which really put my mind at ease. A special mention goes to Tina in the Hull branch, who went above and beyond throughout the whole process. She was incredibly helpful, answered all my questions promptly, and was an absolute pleasure to deal with. Hopefully, I won’t need their services again anytime soon (in the best possible way!), but if I do, I’d be glad to work with Tina again. Highly recommend FMG!
May I take this opportunity to say THANKYOU very much for the service I recieved from FMG staff,from the secretaries to the mechanics and everybody else after my accident.FMG did everything they could and even let me have a courtesy car earlier than I should have as they hadn't taken control of my vehicle because of the towing company but FMG were there to save the day and get me back on the road as I can't walk too far.The staff are all very friendly and very professional in what they do.They had my car done in the time they specified,but I think they were a couple of days earlier which was great getting my car back.I certainly would use this garage in future for any repairs or if anything goes wrong with my car.They are a very reliable company and very professional and the work they did after my accident was second to none.you wouldn't even guess it had been in an accident as the work they did was fantastic.Thankyou again FMG and I appreciate keeping me in touch with how the car was progressing all through to them finishing my car.I would recommend this company to anyone wanting their car fixing properly and so professionally.Thankyou.. FMG SERVICES,NAYLORS ROAD,CLARENCE STREET,HULL.HU9 1DP.
My car was damaged whilst parked. Admiral Insurance use Auxillis to deal with such claims, and FMG to effect the repairs. Auxillis supplied a practically new BMW Series 2 as a courtesy car and FMG Hereford collected my Mercedes C Class. The rear bumper was repaired and resprayed in three days. I was updated with progress and Tracey (Reception) was most helpful in every way. The gentleman who collected and delivered the car was pleasant and punctual. The Company was efficient & effective.
This company is absolutely amazing. I couldn’t fault them in the slightest. My car got taken in for repair and they collected my car and brought my car back and it came back with some fuel! They were very friendly and kept me up to date with everything. Very professional and helpful. Would 100% recommend this company. The repair job on my car is spectacular. This FMG company is based in dundee. Very handy
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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