Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.4	1,040	100%	+0.1	● Low

4.4 / 5 overall

1,040 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.3▲ 0.1
12-month avg: 4.3
All-time: 4.4
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Quality	Trend	Reviews
FMG Repair ServicesThis company	4.4 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.4 out of 5 (good)	3.6 out of 5 (good)	−4%	1,040
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.2 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.3 out of 5 (good)	4.3 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.2 out of 5 (poor)	1.4 out of 5 (poor)	—	1,000

Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).

Reviews

500 reviews of FMG Repair Services. Filter by what matters to you.

4.4ⓘ

Customer reviews (1,040)

0 reviews in the last 12 months

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Lisa

1 review

Jun 18, 2025

Featured

Not a great start with reception

Not a great start with the woman on reception . Rude and unprofessional, however the chap who came to pick up my car was lovely. I gave 4 stars because my car came back looking like new

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Steve

1 review

Jun 17, 2025

Featured

FMG Repair Services Hereford

I have had to use Hereford FMG twice in last two years after being hit from behind twice! Overall I have found them excellent on both occasions. Friendly and welcoming from car collection to delivery. I’d particularly like to highlight Tracey. Answers every phone call and greets every customer professionally and you can tell she wants to help. Only reason I knocked one mark of is they missed part of the repair initially, but once pointed it out did seek to resolve quickly. A great team!

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Jeevan C

1 review

Aug 6, 2025

Unfortunately after an incident I had…

Unfortunately after an incident I had to go through my insurance company. FMG were fantastic in repairing my vehicle back to an immaculate standard. I was informed with updates via text and email regarding my repair. I unfortunately didn’t get his name, but I think it was Ian and his colleague - they were polite, friendly and helpful with providing me a courtesy car and delivering my vehicle back. However.. Tracey from customer services (Leamington) is beyond abrupt and generally very unwilling to help with any customer enquiries (also likes to hang up just as quick) I imagine many customers are attempting to contact FMG, with enquiries and ask for updates on their repairs etc.. and an incredibly snappy and rude customer service advisor doesn’t make the situation any better. Apart from that I am thrilled with the repair and will recommend FMG again.

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C David O'Connor

1 review

Oct 17, 2024

Excellent repair but did it really have to take nearly a month?

Our car suffered minor damage while parked and, as part of the no-fault claim, our insurance company suggested we use its preferred repairer FMG. The actual repair (to slight damage on the front passenger side) went fairly smoothly and all now appears to be in order. However, I feel it's worth commenting on two aspects in the hope it might help others. First, the internet portal that FMG uses to collect customer information, make arrangements, and provide progress updates (FMG Connect), is glitchy. To give just a few examples: (1) The link used to register with the portal can't also be used to log in afterwards. (2) Having registered, I received five separate requests by SMS to upload photos of the damage to my car - why so many? (3) The Event Timeline on the 'Dashboard' webpage, which is used to indicate the progress of the repair, doesn't display dates. Stating that a part was ordered on 'Monday, 1:16 pm' isn't terribly helpful when the entire repair process lasts several weeks. (4) The website sometimes displays contradictory information. Thus, the Event Timeline on the 'Dashboard' webpage stated: "User requests replacement vehicle" whereas the 'Replacement Vehicle' webpage stated: "You do not currently have a replacement vehicle booked". People getting their cars repaired are often stressed. Collectively, such minor glitches during the repair process tend to increase stress rather than diminish it. The second aspect worth mentioning is the length of time it takes to complete even minor repairs. Our car had relatively minor damage yet it took almost four weeks to repair it. There might be a shortage of skilled repair staff but a more rigorous initial assessment would have significantly speeded up the process. For example, why was it necessary to order a part after the car was in for repairs rather than beforehand? It's no coincidence that the car hire company used by our insurer was incredibly keen to get us to use them rather than accept a replacement car from FMG. They emailed and phoned us several times and even offered to deliver the hire car (a Mercedes) to our house. Presumably they charge the non-discounted rate to the insurer and, over several weeks, this amounts to a significant profit for them. In our case, the cost of car hire was more than £2,500. Yes, it was paid by the insurers but inevitably they pass on the cost to customers in the form of higher premiums for car insurance.

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Month	Average	Reviews
Sep 24	4.6	22
Oct 24	4.3	29
Nov 24	4.7	37
Dec 24	4.2	21
Jan 25	4.3	25
Feb 25	4.2	19
Mar 25	3.8	33
Apr 25	4.3	23
May 25	4.5	24
Jun 25	4.3	20
Jul 25	4.0	32
Aug 25	4.7	18

FMG Repair Services reviews & trust report

FMG Repair Services has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 408 positive reviews

Top complaintsof 87 negative reviews

How it compares

Reviews

Customer reviews (1,040)

Not a great start with reception

FMG Repair Services Hereford

Unfortunately after an incident I had…

Alternatives to FMG Repair Services

BJS Home Delivery

DB Schenker Sverige

ThePackengers

Tesla

Gruppo Autotorino

Argus Car Hire

The CrowdTrust Experience⭐

Customer Service

Great paint job

Room for improvement

Excellent repair but did it really have to take nearly a month?

Happy with the service.

The service was good but quite slow

Great service…

Pleased with the service FMG Harrogate

Would have been 5 stars

I would use them again

I read lots of bad reviews for this…

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Bridgend branch

Car collection very efficient by…

Excellent repair work done with clear…

About FMG Repair Services

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