FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption.
Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services has a positive customer experience.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
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The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
1,040 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,040
100%
+0.1
● Low
4.4 / 5 overall
=
1,040 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.3▲ 0.1
12-month avg
4.3
All-time
4.4
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.6
22
Oct 24
4.3
29
Nov 24
4.7
37
Dec 24
4.2
21
Jan 25
4.3
25
Feb 25
4.2
19
Mar 25
3.8
33
Apr 25
4.3
23
May 25
4.5
24
Jun 25
4.3
20
Jul 25
4.0
32
Aug 25
4.7
18
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 408 positive reviews
Customer service61%
248 mentions
Friendly staff32%
129 mentions
Helpful support25%
100 mentions
Fast & efficient19%
79 mentions
“Superb service all round from Thurrock Grays location”
On “Customer service” · Aug 29, 2025
Top complaintsof 87 negative reviews
Customer service45%
39 mentions
Damaged26%
23 mentions
Returns22%
19 mentions
Communication17%
15 mentions
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
On “Customer service” · Jul 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Absolutely awful experience...so stressful and upsetting experience. Car had to be returned three times due to poor quality of repair. I wasn't even being picky, it was such a bad job - paint drip, bad fitment, the list goes on. Even damaged an alloy and refused to repair it even though I had pictures to prove that they did the damage! Drove the car on the road without an MOT even though I told them verbally and via email that the car didn't have an MOT. The hire car had warning lights, no fuel and wasn't clean. Absolute shambles from start to finish. Please choose a repairer with good reviews and don't waste your time
I recently had insurance-related repairs carried out on my car by FMG Plymouth. Unfortunately, upon collecting the vehicle, I discovered a new fault that was not present when I handed it over. I raised this with the receptionist, who immediately dismissed responsibility and insisted the battery had not been disconnected — despite the invoice explicitly stating otherwise. This inconsistency raises serious concerns about either the accuracy of the invoice or the transparency of the work carried out.
I requested a call back from the manager on three separate occasions, and each time I was told I would be contacted — yet I never received a follow-up. Frustrated, I took my car to an independent garage, where the fault was resolved within 10 minutes. The mechanic confirmed that the battery had clearly been removed recently, as evidenced by clean markings in the surrounding dirt.
To add to the poor experience, when returning the hire car, I was incorrectly accused of not refuelling it. Fortunately, I had taken a photo of the fuel gauge at the time of delivery, which prevented an unjust charge.
Given the lack of accountability, poor communication, and questionable practices, I would strongly advise others to consider alternative repair centres.
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Nottingham/ilkeston Branch. Customer Service was disgraceful to be polite, no communication with insurance, promised a courtesy car but didn’t come up with that either, make a polite complaint and then they pull the plug and refuse to carry out the work needed. Embarrassing level of customer service, dare say the repair on my vehicle would have been shoddy too. Avoid at all costs even if insurance deal with this branch.
After having a RTA earlier my insurance company organised a courtesy car from FMG. It arrived 4 days later (Bank Holiday) and was absolutely disgusting. I wasn't able to attach pictures of the inside of the boot which hadn't been hoovered for months. There were crisps, dried grass, and although I was glad to get a vehicle it certainly was not like for like. This is a 1.2l Honda whereas my car is a BMW X1 2.0.
(Dundee branch) Shoddy repair, had to send vehicle back and then second time it was returned damage was still visible but had to take car back as could no longer keep the hire car. Damage not visible at a distance but can still be seen close up. Garage did offer to try again but suggested repair likely to be no better as it had passed their quality control.
Full compliments though to their drivers, who were fantastic.
They were instructed by the third parties insurer but I did not with to use them. Despite telling them numerous times that I do not require their services as I wish to use my own repairer they're calling me non-stop, sometimes twice a day!!
Absolute vultures!
If I could give none I would. Utterly useless my insurance uses these cowboys. I was told it would take a week to assess my car after they already received a number of images. After complaints to my insurer who phoned them whilst I was on hold, magically they phoned my back 10 mins later saying they'd assessed it. In 10mins? Clearly they've done nothing. But provided a cost conveniently matching or there abouts the market value of my car. The damage requires a bumper headlight and bonnet all of which I have found for just over a 10th of the car value. I'm still waiting on their report unsurprisingly as I have informed my insurer I want to seen their costing evidenced by quotes from the manufacturers as the rediculously high cost was due to manufacturer original parts apparently, rubbish of course. I would strongly advise you go elsewhere. DO NOT USE
If i could give this company less than 1 star i would. I own a Yaris GR and I was involved in a RTI in January of this year. (Just so when FMG see this, they know who i am) These were not my preferred choice of company to do the repair work on my vehicle as it was my insurers choice. The car went in for a passenger door replacement and respray, at the Leeds branch. On their first attempt to repair the car, it was return back to me with half a snap on set of tools under the bonnet, which were left under there and the car was then driven back to me! There was several dents and scratches on the interior and exterior of the car, with trims and rubbers incorrectly refitted and the car mats missing. When i contacted FMG about the problems they were quick to respond and pick the car back up, suggesting they knew what they had done was wrong and just chanced it. On the second try of fixing their own mess i found the parcel shelf was missing along with more dents on door sills and the plastic trims they had "repaired" were rubbed down and painted with a spray can or some sort and it scratches straight off with your fingers. I decided to have an independent assessment on the car and all the other work they had carried out on my car, since they have decided to stop responding to my emails. Heres what the Toyota dealer had to say about their repair work.
"I have inspected the vehicle, a Toyota Yaris (registration ****OCP), which I believe to have been in original factory condition with no previous repairs prior to the recent accident.
Regrettably, the repairs completed by the insurance-appointed body shop fall well below Toyota’s manufacturer standards. The following issues were identified:
• The near side front door appears to have been repainted poorly. There is a visible masking line along the bottom of the window seal, and the finish does not match the rest of the vehicle.
• The wiring harness inside the same door is twisted, and the retaining clip is broken.
• The rear quarter panel’s factory-fitted PPF (chip guard) has been painted over, and an additional sticker has been applied on top, creating an unnecessarily thick and uneven surface in that area.
• Multiple interior trim pieces have been scuffed and appear to have been repainted and textured. However, the finish is substandard, causing the trims to mark easily even from light contact.
In summary, the overall repair quality is inconsistent, visibly poor, and does not align with Toyota’s manufacturer repair standards. The customer has expressed understandable concern, and we recommend a full rectification plan be considered.
The total cost of rectification is £6,000...
As i said, total cowboy company, avoid at all costs. I will be reporting them to trading standards and admiral are carrying out a full investigation. If you see this, FMG feel free to contact me. Chris
Don't go to the garage base on ilkeston…
Don't go to the garage base on ilkeston Nottingham very low quality of work unprofessional workers working over there. I gave my car to minor dent and scratch to repair. My car don't have a scratch any where else now there is a plenty of scratches even in a hood very very law quality I took the pictures all-around before I gave the car to them I will take a legal action against them they asked me to bring the car back they will sort it out but I don't trust them Terry dave responsibil for his un qualify work please don't go there they will make your new car like a 10 years old. If you see this garage run far a way you can Terry dave one of the low quality worker he having got no clue what he is doing . All the workers are Same. They all are unqualified workers. I wanna give below zero star
The insurance claim recommended this garage. The receptionist was a fantastic lady, and the courtesy car provided was excellent. However, upon picking up my truck, I realized on the way home that the radio wasn’t working. I contacted FMG and was brushed off by Jordan. I then took it to Ford, where I was informed that the battery hadn’t been disconnected, causing an electrical surge that fried the head unit—a common issue. The repair cost came to £699.
Additionally, the quality of the repair hasn’t held up. After 18 months, the paint is lifting, and there’s overspray inside the cab.
I had a non fault accident and the insurance company dealing with it booked my car in to FMG in Bridgend.
When my car was returned to me there was a light missing from the exterior rear door handle, there was overspray in inside the fuel filler cap, flaky paint stuck to the fuel filler cap and and an area on the door where it seemed they had painted over a chip. on the work order was an entry for "Quality control" which had clearly missed all these defects.
I called the garage at 9am the day after the car was delivered and reported the problems and sent pictures to them and was told the workshop manager was on site and would look at it and they'd call me back that day.
The next afternoon I still hadn't heard anything back so rang them again to be told the workshop manager was out and they would let him know when he was back. I stated that I was told he was there yesterday and he was going to look at it so why wasn't I called back. I was told he would look at it and they'd call me back. I then received a phone call saying they could book it in two weeks time.
The car was returned to them at my cost (a 60 mile round trip) and I was given a courtesy car. the inside of the courtesy car was absolutely disgusting and didn't look like it had been cleaned from the previous use. there was a brown substance on one of the buttons, the screen was sticky to touch and the rest of the interior wasn't much better. when my car was done for the second time I was given the key back I went to my car and noticed that there was white paint on the black B pillar trim and the windscreen and all the black trim and windows were covered in what appeared to be white dust from sanding paint. A helpful chap then polished the paint from the trim and jet washed the dust off the rest of the car. This was the only positive interaction I had throughout my experience with the company.
If i could give zero i would
1 they over subscribe themselves for work taking too many jobs not enough people so expect excuses as to why they havent accepted ur car yet and more excuses as to why ur told ur car ready x day or y day yet y day comes n more excuses
Rude staff wont give info on your vehicle or costing 2nd time had dealings with this garage and honeatly never again both times many ur apart but still same old excuses oversubscribed and excuses as to why your car isnt ready so much hastle with this garage never again.
I’d give them Zero if I could, the epitome of useless. My car needed a new wheel after hitting a pothole, 3 weeks later and it’s still not fixed, and as many other reviewers have said they called today with a few surprise repairs that they had missed from their initial estimate that they wanted to add. I refused and now they are stalling their final checks in what seems like a childish tit for tat power play. Avoid Avoid Avoid
Run the other way unless you want to kiss you car goodbye for weeks. We had the car for 2 weeks and a 2mn chip will take 18 days! Congratulations you've had our new car for longer than we have. No or poor communication, cause you or the other party of lying swearing blind they never said that. We unfortunately had to use these as admiral use them.
Honestly, worst ever experience iv had with a company! Had non fault accident last year October 2024 in which my insurer (Tesco) put me through to FMG, from the very get go has been absolute torment. To this very day (14/03/25) i have no solid update, settlement offer or anything postive. nobody has a clue what to do just been getting passed along caller to caller. I have now collected my vehicle from garage (still damaged) and in process of selling it as a total loss taking a huge loss. It was sat at the insurance approved garage well over a month til i stepped in and had it recovered to a garage of my choice, ever since then it was sat at that garage for months odd, i am now paying storage fees to that garage out my own pocket for the delay. To this very day i do not get no call backs until i call them, in which the callers get argumentative instead of resolving the stress-full experience. My hire vehicle has been taken away, i am now using taxi services to drop-collect my child from school. Absolutely appalling to think this is normal practise from a huge company. I am now in process of taking legal action once i receive my call recordings.
Has took a toll on my mental health and i can honestly say will never be buying a high end vehicle with all my savings ever again.
If you your insurance put you through to FMG i strongly believe you re-consider as you will learn the hard way, like i did.
Worst repair service possible. Poor work, cause other problems with the vehicle and then deny fault or liability even when the vehicle enters their facility working 100%
Spoke with a technician who clearly thought I had the mental capacity of a child and tried to clear the diagnostic fault rather than rectify it.
Wouldn't take my worst enemies car here
Okay so my car went for repairs to rear of car when one of admirals customers rear ended me the whole experience was terrible this was Cardiff branch,good luck if you need to contact them as they don’t awnser phone for days,received car back refused to sign as bumper panel is light grey should be black,wrong old rusty bolt forced into bumper,only one fixing holding underneath bumper.something loose behind bumper obviously didn’t take bumper of to check,said they were very busy bad excuse for shody workmanship tried to get hold there head office but can’t even find contact for them.
Easily the worst company and worst customer service I've ever had the misfortune to deal with. It's been 6 weeks now since my car should've been repaired following accidental damage and still nothing has been done. There has been zero communication throughout the process, until I pestered their Facebook account and I've now finally been told that FMG are washing their hands of the whole thing and are leaving me with an unsafe car! Wow. Horrific experience all round.
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption.
Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
