I’d buy from them again- happily.
I’d buy from them again- happily.

Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
Frank Mobile receives overwhelmingly positive feedback from customers, with many praising the fast delivery and excellent condition of the phones. Reviewers highlight their satisfaction with products like the iPhone 13 Mini and refurbished models, noting that they arrive well-packaged and in great working order.
The responsive customer service also garners appreciation, especially when issues arise. However, some customers express disappointment regarding product quality, citing instances of receiving faulty devices or incorrect models, such as an iPhone 15 instead of the expected iPhone 15 Pro. Additionally, a few reviews mention difficulties in contacting the company for support. Despite these concerns, the majority of consumers report a positive experience overall, making Frank Mobile a recommended choice for refurbished electronics.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 463 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 4.7 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 463 most recent reviews.
“Fast delivery”
“While the refund was processed within a reasonable timeframe, it was minus the $30 fee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 463 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | — | 541 |
Bottom line: Frank Mobile is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.6).
463 reviews of Frank Mobile. Filter by what matters to you.
Very happy with my purchase delivery was quick and it was a smooth transaction
Very simple transaction. Great value. I couldn't tell the difference between the phone and a new one. Also had great customer service as they explained a few things to me. Would definitely recommend.
This site is mint, bought my dad a iPhone 11 Pro for $798 when they were on sale. Phone came in perfect condition. Wicked and honest phone platform to buy from
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Almost as described. Had minor damage but I paid for a high quality as new. Great postage and communication
Ordered an iphone13pro, happy with the performance of the phone however when it arrived I thought it was corroded around the camera lenses, but it was actually built up grime. I cleaned it with a tooth pick, but then had to so the same with the toggle button which was very sticky and full of some kind of muck. Will be keeping the phone, but feel a little more care with cleaning devices is needed! I ordered a ‘Mint’ condition phone.
Very quick to send and phone is as new! Very happy 😊😊
Great phone, great service, and the delivery was excellent.
Frank sent me a defective iphone, promised to send a replacement, and when I received the replacement it was also defective. I am still waiting on a refund after waiting nearly a month for a new phone. Absolute nightmare - I would not use Frank again.
Very courteous Prompt replies Addresses the issue 100% Very professional
Finding a trustworthy company is getting hard to find, then I came across you guys with great reviews and killer prices I couldn't go wrong. The Samsung Galaxy S23 Ultra was described as MINT, and yes, it was. Thanks for helping out the real consumer that are wanting a great deal and 12 months warranty is what made me buy aswel. Cheers, Frank Mobile.
Unfortunately, the second phone that was sent to me after I returned the first phone was faulty, as confirmed by an Apple Genius Bar technician. I requested a refund and then bought another phone from Mobile Guru which has been great.
The S23 I bought was in great condition. I was a bit surprised that the phone was wrapped in a microfibre towel with a bit of twine, but the other materials were biodegradable and well-packaged. It came with a charging cable as well which I was pleasantly surprised about.
Absolutely thrilled with my phone and charger will definitely buy again in the Future. Pleasantly surprised how fast it arrived and how professional this company is.
I had trouble communicating via email as their email address was not working at the time, after sending them a review about it, they reply immediately and sorted out my problem. My battery capacity was below 80% and I only had it for under 2 months, I got a new battery from Apple and they refunded me the money the next day. very happy with the result and for all their effort. Thanks
Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
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