Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
Frank Mobile receives overwhelmingly positive feedback from customers, with many praising the fast delivery and excellent condition of the phones. Reviewers highlight their satisfaction with products like the iPhone 13 Mini and refurbished models, noting that they arrive well-packaged and in great working order.
The responsive customer service also garners appreciation, especially when issues arise. However, some customers express disappointment regarding product quality, citing instances of receiving faulty devices or incorrect models, such as an iPhone 15 instead of the expected iPhone 15 Pro. Additionally, a few reviews mention difficulties in contacting the company for support. Despite these concerns, the majority of consumers report a positive experience overall, making Frank Mobile a recommended choice for refurbished electronics.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 463 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 4.7 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 463 most recent reviews.
“Fast delivery”
“While the refund was processed within a reasonable timeframe, it was minus the $30 fee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 463 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | — | 541 |
Bottom line: Frank Mobile is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.6).
463 reviews of Frank Mobile. Filter by what matters to you.
I'm glad I purchased my S22 Ultra from Frank mobile. Delivery was fast and the phone received was definitely as expected - I ordered a mint condition model and that is exactly what I got! Will definitely buy my next phone from Frank Mobile. Geoff
My husband wanted me to buy a new one as he was very sceptical, but I am happy with my purchase. It took me awhile to set up everything and I finally got my tones sorted. So happy, glad to recommend your firm to anyone. Thank you.
Fast service, exactly as described. Very happy with my purchase from Frank mobile. Thank you!
Awesome price for the phone and delivery was super fast overall I would recommend this place to anyone who wants a mobile phone
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Happy with the 11 pro I just bougt. I am not missing the 8 pro plus size. The 11 pro is nice in my hand. The transfer from old to new phone took a bit but was relatively easy. I am happy with the no nonsense attitude of FRANK. I recommend them to my family and friends.
Not a single issue
Fast delivery. Phone is exactly what he wanted.
great phone super quick delivery excellent
Perfect condition. Very happy 16 year old
Excellent condition quick purchase
Quality merchandise, quick delivery
Great shopping experience, fast delivery and the phone is better than I expected. I love the tea towel packaging very cute.
The phone I bought is very crackly and quiet when I make and receive phone calls. Unless I put it on speakerphone
There's always a little anxiety when ordering online - especially when Australia Post don't quite live up to their usual high standards with tracking - but Frank Mobile were great to deal with. Needless to say, the phone is just as described. But the whole after sales experience, dealing with a tracking issue (definitely not their fault), mean I will be sure to be back when I next look to upgrade. Highly recommended.
Good price and selection of refurbished iPhones. Shipping was super fast - very impressive and phone condition was excellent. Unfortunately the battery life isn’t as advertised and we need the phone for an overseas trip so no time to return. We loved that the packing is simple cardboard box and phone wrapped in a cloth instead of plastic.
The purchase of our 2 iPhones in mint condition went smoothly and the items arrived as expected. Our only small issue is that one phone had 92% battery and the other only 87%. I understand that exceeds the minimum promise, but when paying for mint I had hoped that both would be 90% or more. It’s the one area the refurb sellers avoid - perhaps they should reconsider….?
Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
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