Ordered iPhone 14 pro in mint condition…
Ordered iPhone 14 pro in mint condition and got exactly that. Battery was 100pc too. Very happy with the purchase.

Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
Frank Mobile receives overwhelmingly positive feedback from customers, with many praising the fast delivery and excellent condition of the phones. Reviewers highlight their satisfaction with products like the iPhone 13 Mini and refurbished models, noting that they arrive well-packaged and in great working order.
The responsive customer service also garners appreciation, especially when issues arise. However, some customers express disappointment regarding product quality, citing instances of receiving faulty devices or incorrect models, such as an iPhone 15 instead of the expected iPhone 15 Pro. Additionally, a few reviews mention difficulties in contacting the company for support. Despite these concerns, the majority of consumers report a positive experience overall, making Frank Mobile a recommended choice for refurbished electronics.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 463 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 4.7 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 463 most recent reviews.
“Fast delivery”
“While the refund was processed within a reasonable timeframe, it was minus the $30 fee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 463 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | — | 541 |
Bottom line: Frank Mobile is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.6).
463 reviews of Frank Mobile. Filter by what matters to you.
Ordered iPhone 14 pro in mint condition and got exactly that. Battery was 100pc too. Very happy with the purchase.
Excellent customer service nothing is too much trouble
It was a fast delivery. Everything arrived as described. A couple of negligible scratches which you don’t see anyway with a phone cover on.
New phone exactly as described, mint condition. Cool that it comes in a tea towel, the box etc unnecessary packaging to go to landfill - the tea towel comes in handy!
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Really good that a tree is planted for every phone bought!! Love how you keep the environment in mind :) Phone also arrived within a few days which is great. However, the phone was wrapped in a tea towel - which I get about the whole environmentally friendly thing - but it felt like I wasn't getting my moneys worth to not even receive the phone in a box...
Great value for $$$. Really good phone and the price with the Frank mobile deal is great value and Best price range.I have always bought brand new smartphones but first time I bought a refurbished phone.I’ve been really happy with this phone. Thank you 😊 Frank mobile .
I had an issue with a battery in a phone I purchased in November. I sent an email to Frank, but as I needed the phone urgently repaired. Once Frank got back to me I advised what had happened and the refunded me the cost of the battery replacement, I didn’t even ask for it. Fantastic customer support!
the speediness of getting my phone and the lovely gift
My iPhone 13 Pro Max in mint condition was exactly as described and only took 3 days to be delivered. Having flexible payment options offered like Afterpay also made for a positive experience. I would recommend Frank Mobile to anyone looking for an alternative, affordable and sustainable way to purchase a new device.
quick delivery and phone was such good quality! (i got great condition and nothings wrong with it)
As a pensioner I was specially pleased to be able to upgrade my mobile phone at a sensible price, let alone all the eco benefits and 12 month warranty! The linen tea towel bonus gift was a lovely personal touch... Love my 'new' Samsung S9 and Frank's prompt delivery. Highly recommend this refurb service.
Nice phone , had delivery trouble , not franks fault tho. In saying that it would have been nice to know 3 weeks after iPhone 11 purchase , I could have purchased iPhone 12 for $50 extra . If I’d known I would have waited the 3 weeks
Sick phone, Went from iPhone SE (2020) to IPhone 12 Pro. Wicked quality camera and battery life is way better than I expected. Got a “Good” quality phone and got an “excellent/ex-demo” quality phone.
I ordered an iPhone Pro Max 12 in ‘great’ condition, which arrived the next day. It looks brand new - I can’t find a scratch on it! I guess the only reason it wasn’t classified ‘mint’ is that the battery was @ 89%, which is fine. I’ve always bought phones through Apple, but will never buy new again. Next time I need an upgrade I’ll be heading to Frank again for sure!
I was sent a region-locked phone which I could not use, and had to send back. This arrived on 22nd March. Communication was very difficult - the WhatsApp link on FB does not work. When we finally got though to them, they arranged to send me a replacement phone - they then sent me an iPhone and it was supposed to be a Samsung. I waited then for confirmation about another replacement but none could be found - at no stage was I offered to upgrade to another phone, to simply get a phone to me - that whole process took two weeks. I sent back BOTH phones a week ago exactly (and emailed them with the AusPost receipts and tracking numbers) and have yet to receive my full refund as promised. It is now 10th April and I do not have either a phone nor a refund yet. Deal with Frank mobile at your own risk.
Super fast delivery & no fuss ordering. Phone is great value & in great shape - perfect for someone who doesn’t have ooodles of money to spend on a phone, but can still have something really nice & functional!
Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
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