Excellent service
Although the matter could not be resolved, the efforts of Genti, your customer service representative, and his manner were superlative. I felt he really tried to help. He is an excellent ambassador for your company.

Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
Frank Mobile receives overwhelmingly positive feedback from customers, with many praising the fast delivery and excellent condition of the phones. Reviewers highlight their satisfaction with products like the iPhone 13 Mini and refurbished models, noting that they arrive well-packaged and in great working order.
The responsive customer service also garners appreciation, especially when issues arise. However, some customers express disappointment regarding product quality, citing instances of receiving faulty devices or incorrect models, such as an iPhone 15 instead of the expected iPhone 15 Pro. Additionally, a few reviews mention difficulties in contacting the company for support. Despite these concerns, the majority of consumers report a positive experience overall, making Frank Mobile a recommended choice for refurbished electronics.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 463 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 4.7 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 463 most recent reviews.
“Fast delivery”
“While the refund was processed within a reasonable timeframe, it was minus the $30 fee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 463 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | — | 541 |
Bottom line: Frank Mobile is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.6).
463 reviews of Frank Mobile. Filter by what matters to you.
Although the matter could not be resolved, the efforts of Genti, your customer service representative, and his manner were superlative. I felt he really tried to help. He is an excellent ambassador for your company.
I decided I needed to upgrade from my Iphone XR after it could no longer make it through the day without dying! After looking at my options I decided to go with the Iphone 14 Pro from Frank Mobile because they had a great EOFY sale on that was hard to argue with. I ordered it on the 26th and I was super shocked when it was delivered by Auspost 2 days later on the 28th! I wasn't expecting it to arrive so fast. In fact it sat in my room for over a week whilst I waited for the case to arrive haha. It came wrapped in just a microfibre cloth tied with twine and a charging cable and was placed in a box with some packing peanuts. It was nice to not see any plastic but I wasn't sure whether it would still be protected. Thankfully everything was in 'mint' condition, just like I had ordered. The battery health is at 98% and the phone is just like new. I couldn't be happier. A super easy experience, I would definitely recommend.
There were a couple of issues with the refurbished iPhone 13 that I ordered. They were polite and quick to respond to my emails. They paid for the return postage and were happy to offer an exchange or provide a full refund.
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I’ve been avoiding buying a new phone for years. YEARS. I couldn’t face the inflated prices, the aggressive sales tactics and the (frankly) boring details about phone upgrades. Yawn. But after my 1982 model really started misbehaving I knew I had to act. Enter Frank Mobile. The process was easy, straightforward. And I got exactly what I needed, nothing more - nothing less.
I recently purchased a refurbished iPhone 13 Pro Max with 256GB of storage in mint condition, and I couldn't be happier with my choice. This device has exceeded my expectations in terms of performance, features, and battery health. However, what surprised me even more was that my order was fulfilled by OzMobile instead of the expected FrankMobile. What truly caught me off guard was the battery health of the refurbished iPhone 13 Pro Max. Despite being a used phone, it arrived with an impressive 94% battery health. This indicates that the battery is in excellent condition and has retained its capacity remarkably well. I was pleasantly surprised to find that the battery easily lasts me a full day with moderate to heavy usage, allowing me to rely on it throughout the day without constantly searching for a charging outlet. In terms of build quality, the refurbished iPhone 13 Pro Max arrived in mint condition, reflecting excellent craftsmanship and attention to detail. Although it was OzMobile who fulfilled my order instead of the expected FrankMobile, I have no complaints regarding the device itself. The premium materials and sleek design exude sophistication and durability. The inclusion of a Ceramic Shield front cover adds an extra layer of protection against accidental drops and scratches. The water and dust resistance further add to the device's resilience.
Very happy with the phone I received! Has been a few months now, and am very satisfied. Loved the linen t-towel the device came packaged in :)
Love my “new” phone. I like the minimal packaging and helping the environment as well as not paying full price for an upgrade. Phone was in perfect condition and fast delivery. Would definitely purchase from Frank again.
Phone arrived as stated. Near new condition and works perfectly. A little disappointed the battery only has 93% charge capacity but it is, as stated it would be, over 83% capacity
I loved the whole experience using Frank. The easy to use, well-designed website. The competitive pricing. The super quick shipping, and high quality product I received. I'm no stranger to buying refurbished iphones, but Frank felt different - it didnt feel as dodgy as some of the other places and I knew it was a company I could trust to deliver what they had promised. Thanks team!
quick truthful service
Purchased for my teen daughter. Great phone in mint condition 👌 👏
I read the good and bad reviews and decided to give them a go because I wanted to opt for refurbished rather than new. Received iPhone 12 in ex-demo condition and was in bad condition so I requested a refund. But don't use their online form for refunds!!! They didn't get back to me for weeks and I had to email them to sort it out. I re-ordered the same model in mint condition, just received it and it's even worse than the first one, visible grime around the camera from the last person, lots of scratches, I didn't even bother turning it on before requesting a refund. It was like they received the phone from previous owner and passed it onto the buyer without looking at its condition at all. Sadly I just wouldn't bother trying them.
Prompt delivery and phones were as described. A totally pain free experience
My second time ordering from Frank mobile and as always the best service, very fast and the phone in excellent condition and great price. Would recommend for buying a second hand phone or even your first phone.
Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
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