Great price and speedy delivery
Great price and speedy delivery. Very happy

Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
Frank Mobile receives overwhelmingly positive feedback from customers, with many praising the fast delivery and excellent condition of the phones. Reviewers highlight their satisfaction with products like the iPhone 13 Mini and refurbished models, noting that they arrive well-packaged and in great working order.
The responsive customer service also garners appreciation, especially when issues arise. However, some customers express disappointment regarding product quality, citing instances of receiving faulty devices or incorrect models, such as an iPhone 15 instead of the expected iPhone 15 Pro. Additionally, a few reviews mention difficulties in contacting the company for support. Despite these concerns, the majority of consumers report a positive experience overall, making Frank Mobile a recommended choice for refurbished electronics.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 463 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 4.7 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 463 most recent reviews.
“Fast delivery”
“While the refund was processed within a reasonable timeframe, it was minus the $30 fee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 463 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | — | 541 |
Bottom line: Frank Mobile is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.6).
463 reviews of Frank Mobile. Filter by what matters to you.
Great price and speedy delivery. Very happy
Very easy site to navigate and item delivered as described and received within 5 business days!
Easy purchase, arrived fast, as described phone is in mint condition! Thank you
Please with my new to me phone, arrived quickly although l had no notification that it had been sent. It’s in great condition and 85% battery health
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Wonderful service! Prompt delivery and very pleased with the phone. Thank you!
I initially purchased an XR that needed to be returned as it was not working properly. The whole return experience was quick and hassle free, there was found to be an issue with the XR as I reported so I was offered a credit voucher. At the time there weren’t any other XR phones available so I chose the XS as a replacement, the phone arrived quickly and was in excellent condition and is working perfectly! I couldn’t be more happy with the customer service and the quality of the product. I’ll never buy new again
Phone was exactly what I was hoping quick delivery too ! Absolutely love it ! Will be buying from you guys again ! ..
The IPAD came in record time and as described. Very good condition. I now have to master using an ipad agin. Great price.
Had 2 family members purchase same phone and highly recommended Frank. Sadly mine had a lot of glitches so had to return it. Hopefully it will be replaced so waiting on what happens. Battery notification kept showing, floating home button unable to be reset despite turning off assistive touch constantly, also unable to use fingerprint setting. This despite purchasing ‘mint’ condition. Once I receive a replacement in mint condition I’ll be happy to do another review. Customer service to date has been good apart from finding out they are actually OzMobile.
I have ordered two phones from Frank Mobile so far a iPhone 11 pro for my son and iPhone 12 pro for me. Both turned up in a mater of days which i was impressed with and both where in the mint condition that i had selected. I have recommended frank mobile to the rest of my friends and family. Thanks for the awesome service.
They sold out of the phone I wanted after I bought it, but contacted me and together we got me a phone! Just felt like really dealing and taking to a real person who cares. That’s why I liked it!
Excellent service and products
So happy! I bought an iPhone 11 in Good condition and it looks and works like a brand new phone. Highly recommend Frank Mobile
i bought a refurb phone its like brand new , it was delivered within a couple of days . Top job Frankie
From ordering my iPhone 11 to the delivery was quick wasn’t expecting the phone for at least a week but three days well done.
Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
This profile hasn't been claimed by the business owner.