The phone wasn’t the in the condition I…
The phone wasn’t the in the condition I expected. I was a little disappointed.

Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
Frank Mobile receives overwhelmingly positive feedback from customers, with many praising the fast delivery and excellent condition of the phones. Reviewers highlight their satisfaction with products like the iPhone 13 Mini and refurbished models, noting that they arrive well-packaged and in great working order.
The responsive customer service also garners appreciation, especially when issues arise. However, some customers express disappointment regarding product quality, citing instances of receiving faulty devices or incorrect models, such as an iPhone 15 instead of the expected iPhone 15 Pro. Additionally, a few reviews mention difficulties in contacting the company for support. Despite these concerns, the majority of consumers report a positive experience overall, making Frank Mobile a recommended choice for refurbished electronics.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 463 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 4.7 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 3.4 | 5 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 463 most recent reviews.
“Fast delivery”
“While the refund was processed within a reasonable timeframe, it was minus the $30 fee”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 463 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | — | 541 |
Bottom line: Frank Mobile is #3 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.6).
463 reviews of Frank Mobile. Filter by what matters to you.
The phone wasn’t the in the condition I expected. I was a little disappointed.
Quick delivery and phone as promised - happy :)
Highly recommend… Exceptional quality, Prompt delivery, AAA+
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super easy to deal with, wysiwyg
Effective and fast communication about phone, delivery. Phone delivered by hand Phone as described. Works as new.
Product came within a week was packed nice and secure .. ordered the like new and it was pretty much as described no cracks or scratches and works great had no problems so far .. battery was 85 percent health which is good also for refurbished . Was a bit worried about buying refurbished but glad we did we saved quite abit and product comes with a 12 month warranty should anything happen .. highly recommend this company
I got exactly what I paid for. Strange that this kind of experience would be something worth spruiking but i guess that's the world we live in. The postage was quick - especially right before Christmas. The price was reasonable and the quality was good. I can recommend them based on my experience.
Despite having to send it back the whole process was smooth and I was issued a full refund.
My initial thought of buying a used phone were clouded by the negative reviews across all providers. Thankfully this was not to be in my case. I ordered an IPhone 12 Pro in mint condition and that is exactly what I received. Thank you very much.
Happy with it all, ordering, shipping and product so far. All great. And love the packaging too and linen tea towel and note for a picnic etc put a smile on my face. Thanks Frank,
Bought 3 phones now. Very reliable. Very happy
Frank Mobile is an Australian retailer specializing in premium refurbished smartphones, primarily focusing on iPhones and select Samsung Galaxy models. The company offers a diverse selection of devices, including the latest models such as the iPhone 17 series and various Samsung Galaxy S and Note series. Each phone comes with a 12-month warranty and is unlocked, providing customers with flexibility and reassurance in their purchase. Targeting budget-conscious consumers and tech enthusiasts, Frank Mobile aims to provide high-quality smartphones at competitive prices, with savings of up to 60% compared to new devices. The company’s commitment to quality and customer satisfaction makes it a popular choice for those seeking reliable refurbished smartphones in Australia.
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