Fast and efficient service
Fast and efficient service. The delivery driver was friendly and very helpful.

GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
GPH Builders Merchants Ltd receives high praise for its exceptional service and prompt delivery, with many reviewers highlighting the straightforward ordering process and competitive pricing. Customers appreciate the efficient handling of orders, often noting that deliveries arrive on time or even earlier than expected.
Positive experiences are frequently mentioned, such as quick responses to issues, like damaged items, which are resolved promptly. However, some consumers express concerns regarding communication, particularly about the lack of confirmation emails for order readiness, leading to minor confusion. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many customers eager to recommend GPH Builders Merchants for their reliable service and quality products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 182 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 7 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 4.0 | 5 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 4.7 | 3 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 182 most recent reviews.
“Couldn’t fault the service”
“The next day delivery turned out to take about three weeks and had to be chased”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 25 |
Bottom line: GPH Builders Merchants Ltd is #5 of 5 on overall rating in this group.
182 reviews of GPH Builders Merchants Ltd. Filter by what matters to you.
Fast and efficient service. The delivery driver was friendly and very helpful.
This replacement part was not easy to find, but GPH had it in stock. They despatched it quickly and it was carefully packaged. Much appreciated
The driver is very nice. Although my place is hard to find, we talked via phone and able to get here immediately. Thank you very much.
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Ordered last Sunday and still not here I won’t be buying from you again
Delivery on time although the packaging had been damp and therefore soft.
All round great service,easy to order online,goods delivery on time,great online chat service.👍👍👍
Good fast service very good price
Good company. Items delivered at expected time. Top tip: If access to your property is limited, make sure you tell them during the order process. I didn't do this on the first order and the truck dropped off the materials at the top of the driveway (they are BIG trucks) On the next order I mentioned this, they then used a local pallet delivery company instead of their own trucks, and they were able to get their electric pallet truck down my driveway with my materials order.
Satisfied customer iwas nt at home so dropped off to my nieghbour
Brilliantly delivered
The next day delivery turned out to take about three weeks and had to be chased. When chased I was told the order did not get despatched for some reason so they would now send it next day and refund the postage cost. After that it still took several days to arrive and I had to chase for the postage refund three times. Other than this, the product is fine and thanks for stocking it.
Friendly , helpful and great value. Can’t recommend highly enough.
Great service and value. Very knowledgeable team helpful and cheaper than B&Q
Easy experience with web order Used the GPH website to order some pegging out posts for a garden projects and collected from my local GPH site a day or so later. All straightforward and convenient.
I received no tracking email for my order and had to call three times and email in order to get an update (over a week later). When I finally got a reply, GPH had cancelled my order due to lack of suitable stock. If we had been contacted promptly when the order was made, we would have had time to source from an alternative supplier and wouldn't have wasted time chasing GPH for information.
GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
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