Price was competitive
Price was competitive, however postage and packing seems overpriced Overall the price was reasonable. Unit arrived within timeframe noted by retailer.

GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
GPH Builders Merchants Ltd receives high praise for its exceptional service and prompt delivery, with many reviewers highlighting the straightforward ordering process and competitive pricing. Customers appreciate the efficient handling of orders, often noting that deliveries arrive on time or even earlier than expected.
Positive experiences are frequently mentioned, such as quick responses to issues, like damaged items, which are resolved promptly. However, some consumers express concerns regarding communication, particularly about the lack of confirmation emails for order readiness, leading to minor confusion. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many customers eager to recommend GPH Builders Merchants for their reliable service and quality products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 182 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 7 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 4.0 | 5 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 4.7 | 3 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 182 most recent reviews.
“Couldn’t fault the service”
“The next day delivery turned out to take about three weeks and had to be chased”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 25 |
Bottom line: GPH Builders Merchants Ltd is #5 of 5 on overall rating in this group.
182 reviews of GPH Builders Merchants Ltd. Filter by what matters to you.
Price was competitive, however postage and packing seems overpriced Overall the price was reasonable. Unit arrived within timeframe noted by retailer.
I asked for delivery to be on 3 May not 29 April and especially not at 07.00 in the morning. We were not ready to receive and the driver was not very helpful in resolving
Friendly service. Good price on the product. Would purchase from GPH again.
Ordered 2 different items and I have received email saying both of the items not in stock. I had a look at the web site after receiving email cancelling my order and item showing in stock, if it is out of stock why not removing from your web site???
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Good product brilliant shipping time no hassle sale
Turned out to be a bit of a mare really, originally got the company of fb(and we all know how that can go) but turns out it's a ligit company. But then went a bit sideways....order went missing, redelivered, half the order missing, chasing redelivery then finally a refund. Gave it 2 stars just for the fact that customer service tried there best to help, otherwise it would have been 1. Shame as like I said, seems like a real company, spoke to real people on the phone, but based on my first order, I won't be able to use again.
Great service, delivered on time and no fuss
Took 6 working days for a local delivery and no mail to say day or time they would deliver. Luckily I was home but the driver was very polite and helpful.
All carried out even though I changed my mind from pick up to delivery
Good product at a great price, Fast delivery, Highly recommended company, Thank you.
Very good pricing and very good and fast delivery just what I needed
Ordered over the Christmas holidays so was expecting a delay. After the first week of January I didn’t receive my item so I emailed them. They got back to me straight away explaining that two of their branches was closed until the 8th and they had the stock. I was promised it would be despatched on the 8th and I would receive it by the 9th. This happened and I’m very please with my item and the customer service I received. Thank you GPH.
Great price and very quick delivery. Thanks
Staff very helpful at all times, service with a smile👍
Good service. Delivery arrived a few days early . Driver was great. Very efficient and polite. Will definitely use GPH again
Product not received yet!!!
Website really accessible and fast delivery
GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
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