It’s a good wonderful servicing people…
It’s a good wonderful servicing people working there so nice and friendly

Gravity Active Entertainment operates a diverse range of indoor recreational facilities that cater to families, groups, and individuals seeking entertainment and adventure. The company offers a variety of activities including trampoline parks, immersive virtual reality experiences, indoor karting, and interactive game zones. These attractions are designed to provide engaging experiences for all age groups, making Gravity a popular destination for family outings, birthday celebrations, and corporate events. Targeting a broad audience, Gravity Active Entertainment focuses on creating a fun and dynamic environment that encourages physical activity and social interaction. With locations across the UK, the company aims to deliver memorable experiences through its innovative attractions, ensuring that customers can enjoy a day filled with excitement, regardless of the occasion. Visitors can easily access information about their nearest Gravity location through the company's website, enhancing convenience for planning visits.
Gravity Active Entertainment receives mixed reviews, with customers highlighting both enjoyable experiences and significant frustrations. Many people praise the staff, noting their helpfulness and professionalism, particularly in locations like Northampton and Stevenage.
Reviewers appreciate the fun atmosphere and activities available, making it a go-to destination for families. However, numerous complaints arise regarding poor organization and communication, with customers experiencing long wait times and confusion over pricing. Some reviewers report unpleasant staff interactions and safety concerns, such as unclean facilities and inadequate supervision. Additionally, issues with ticket purchasing and customer service have left many feeling dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 61 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“It’s a good wonderful servicing people working there so nice and friendly”
“The supervisor (JESS) eventually came over after serving a handful of people in the queue and was immediately rude, k...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Recreation Centers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.0 out of 5 (fair) | 1.3 out of 5 (poor) | — | 61 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Gravity Active Entertainment is #3 of 5 on overall rating in this group. On value, ONE Sports Warehouse scores higher (5.0 vs 3.0).
61 reviews of Gravity Active Entertainment. Filter by what matters to you.
It’s a good wonderful servicing people working there so nice and friendly
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Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 48% are 1–2★.
Gravity Active Entertainment operates a diverse range of indoor recreational facilities that cater to families, groups, and individuals seeking entertainment and adventure. The company offers a variety of activities including trampoline parks, immersive virtual reality experiences, indoor karting, and interactive game zones. These attractions are designed to provide engaging experiences for all age groups, making Gravity a popular destination for family outings, birthday celebrations, and corporate events. Targeting a broad audience, Gravity Active Entertainment focuses on creating a fun and dynamic environment that encourages physical activity and social interaction. With locations across the UK, the company aims to deliver memorable experiences through its innovative attractions, ensuring that customers can enjoy a day filled with excitement, regardless of the occasion. Visitors can easily access information about their nearest Gravity location through the company's website, enhancing convenience for planning visits.
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