Gravity Active Entertainment operates a diverse range of indoor recreational facilities that cater to families, groups, and individuals seeking entertainment and adventure. The company offers a variety of activities including trampoline parks, immersive virtual reality experiences, indoor karting, and interactive game zones. These attractions are designed to provide engaging experiences for all age groups, making Gravity a popular destination for family outings, birthday celebrations, and corporate events. Targeting a broad audience, Gravity Active Entertainment focuses on creating a fun and dynamic environment that encourages physical activity and social interaction. With locations across the UK, the company aims to deliver memorable experiences through its innovative attractions, ensuring that customers can enjoy a day filled with excitement, regardless of the occasion. Visitors can easily access information about their nearest Gravity location through the company's website, enhancing convenience for planning visits.
Gravity Active Entertainment receives mixed reviews, with customers highlighting both enjoyable experiences and significant frustrations. Many people praise the staff, noting their helpfulness and professionalism, particularly in locations like Northampton and Stevenage.
Reviewers appreciate the fun atmosphere and activities available, making it a go-to destination for families. However, numerous complaints arise regarding poor organization and communication, with customers experiencing long wait times and confusion over pricing. Some reviewers report unpleasant staff interactions and safety concerns, such as unclean facilities and inadequate supervision. Additionally, issues with ticket purchasing and customer service have left many feeling dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 61 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“It’s a good wonderful servicing people working there so nice and friendly”
“The supervisor (JESS) eventually came over after serving a handful of people in the queue and was immediately rude, k...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Recreation Centers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.0 out of 5 (fair) | 1.3 out of 5 (poor) | — | 61 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Gravity Active Entertainment is #3 of 5 on overall rating in this group. On value, ONE Sports Warehouse scores higher (5.0 vs 3.0).
61 reviews of Gravity Active Entertainment. Filter by what matters to you.
Great experience in northampton gravity. Yasin was on shift we had to speak to him regarding the little one with his age. He was very thorough and explained the rules. Little one seemed nervous to go on yasin was very good and encouraging good communication skills and a very nice lad to talk to. Thanks again and will be visiting again. Only down side is the price little expensive when taking three on.
The staff (Stevenage branch) were so amazing, especially the manager Sam and his colleague Will. We had a sen session for our son who is autistic for his 10th birthday. Sam did everything we asked for and more, nothing was too much. He even got Will to dress as Sonic Shadow as my son is a huge Sonic the Hedgehog fan.
Been to gravity today and been go karting and immersive game box. We have really enjoyed it and been served my a young man called Iky he was very helpful through the whole process, we only came for karting but explained the game to the point we couldn’t resist. Would highly recommend
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Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 48% are 1–2★.
Fabulous time with the grandchildren at star city gravity. The staff are so professional and helpful This has become our go to place for a good time
We had an amazing time! So much fun and staff were brilliant and friendly- thanks so much
What an amazing experience. So much to do for the whole family. Will definitely be back xx
My children were invited to a party booking at Castleford Xscape branch. My daughter is SEN and even after mentioning all my concerns with her understanding and the safety agreements etc, they could not of been more friendly and understanding. Even offered to watch her round the trampolines for me to keep eye. Being her carer they allowed me on free of charge to keep eye also. Really impressed that they were so accommodating that we will return just us. Please thank your staff for me, especially the host that dealt with this party. Didnt catch her name but she had long brown hair, possibly 18-25 age. Thank you once again.
Love....Love...Love!!! We had so much fun as a family here. We got here really early before our booking times (booked in advanced) and it was really quiet( just how i like it), we parked in the southside carpark, and it was really easy to get to through the shopping centre. It was only us four Karting which made my youngest son feel more at ease. They provide lockers where you put a pin in so no fussing about to find change. We were able to start our bowling and golf earlier as we were ready and this was not an issue at all for staff. They were friendly and made us all feel so welcome. We met PJ one of the managers here and he was amazing, funny, friendly and so helpful and went above and beyond to assit us. The atmosphere in Gravity is very easy going no hustle and bustle like some trips or outings in the summer holidays but also adventurous! It got busy throughout the day but it was manageable and not crammed. There's places to sit and chill with a drink or slushie or even to have something to eat. We ended up doing the karting, golf, bowling, amusements and VR gaming and I can honestly say it's been the best day of the summer holidays and would highly recommend anyone to come here young or old! A truly amazing day making fun memories for us .... thank you gravity and all your staff.
We visit the Leeds gravity centre every week for their autistic sessions on a Thursday evening. The staff are always very helpful and understanding of the childrens different disabilities which is great! The park is always clean and tidy and the coffee shop is a fab way to enjoy some free time while still watching the children play
Lovely day out, such a lovely day went home and immediately booked my daughters 11th birthday party - excellent value and such fun! The staff cannot do enough for you and it’s such a relaxed environment - will visit again without a doubt
Our first visit to Gravity Bluewater for a SEN session today what a great experience! The staff team were excellent from reception who dealt with us and my lack of preparation of safety certs to the marshals. A shout to the young guy on the battle bars who my boys kept busy was great (they think you’re a bona fide Ninja) Well done young man! Thanks to you Guys and Girls, excellent service and a great advert for Gravity UK*****
Wonderful place to take the kids
Wonderful place for all ages and great staff with full understanding and patience for Autistic children which is a huge bonus and a credit to the training!!
Amazing place. All the staff were friendly and very accomadating. My boys enjoyed every second and we will definately be returning. Great fun had and a decent price too 👍
Had a lovely morning at gravity with my daughter, just what she needed to burn off some energy. Staff were friendly and helpful. She also loved the climbing wall. Will definitely return.
Been taking my 3 year old to the toddler sessions for over a year now. Staff are always friendly, everything is organised and safe. Will keep returning
Great place with a great atmosphere with lots of different activities. Would definitely go again!
Amazing place, staff friendly, clean and tidy, kids enjoyed every second we were there Well worth a visit.
Gravity Active Entertainment operates a diverse range of indoor recreational facilities that cater to families, groups, and individuals seeking entertainment and adventure. The company offers a variety of activities including trampoline parks, immersive virtual reality experiences, indoor karting, and interactive game zones. These attractions are designed to provide engaging experiences for all age groups, making Gravity a popular destination for family outings, birthday celebrations, and corporate events. Targeting a broad audience, Gravity Active Entertainment focuses on creating a fun and dynamic environment that encourages physical activity and social interaction. With locations across the UK, the company aims to deliver memorable experiences through its innovative attractions, ensuring that customers can enjoy a day filled with excitement, regardless of the occasion. Visitors can easily access information about their nearest Gravity location through the company's website, enhancing convenience for planning visits.
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