Gravity Active Entertainment operates a diverse range of indoor recreational facilities that cater to families, groups, and individuals seeking entertainment and adventure. The company offers a variety of activities including trampoline parks, immersive virtual reality experiences, indoor karting, and interactive game zones. These attractions are designed to provide engaging experiences for all age groups, making Gravity a popular destination for family outings, birthday celebrations, and corporate events. Targeting a broad audience, Gravity Active Entertainment focuses on creating a fun and dynamic environment that encourages physical activity and social interaction. With locations across the UK, the company aims to deliver memorable experiences through its innovative attractions, ensuring that customers can enjoy a day filled with excitement, regardless of the occasion. Visitors can easily access information about their nearest Gravity location through the company's website, enhancing convenience for planning visits.
Gravity Active Entertainment receives mixed reviews, with customers highlighting both enjoyable experiences and significant frustrations. Many people praise the staff, noting their helpfulness and professionalism, particularly in locations like Northampton and Stevenage.
Reviewers appreciate the fun atmosphere and activities available, making it a go-to destination for families. However, numerous complaints arise regarding poor organization and communication, with customers experiencing long wait times and confusion over pricing. Some reviewers report unpleasant staff interactions and safety concerns, such as unclean facilities and inadequate supervision. Additionally, issues with ticket purchasing and customer service have left many feeling dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 61 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“It’s a good wonderful servicing people working there so nice and friendly”
“The supervisor (JESS) eventually came over after serving a handful of people in the queue and was immediately rude, k...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Recreation Centers.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.0 out of 5 (fair) | 1.3 out of 5 (poor) | — | 61 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Gravity Active Entertainment is #3 of 5 on overall rating in this group. On value, ONE Sports Warehouse scores higher (5.0 vs 3.0).
61 reviews of Gravity Active Entertainment. Filter by what matters to you.
Over a year ago
Really disappointed in the lack of opportunities for children with autism and sensory processing. I’m glad I phoned to check but was shocked that they wouldn’t even entertain the fact my daughter woul... See more
Over a year ago
Incident occurred while my daughter playing, a women shouted at my daughter to get clear from her son and said she shouldn't be running, first thing, it's a play area, next is she shouldn't bring her... See more
Over a year ago
I booked a birthday party at Gravity Stevange through Website. It gave options only to select the dates.I selected the date and paid (£50 as deposit). Only then in confirmed booking details page it ga... See more
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Polarized pattern: few middle ratings. 49% of recent reviews are 4–5★ and 48% are 1–2★.
Great experience in northampton gravity. Yasin was on shift we had to speak to him regarding the little one with his age. He was very thorough and explained the rules. Little one seemed nervous to go on yasin was very good and encouraging good communication skills and a very nice lad to talk to. Thanks again and will be visiting again. Only down side is the price little expensive when taking three on.
The staff (Stevenage branch) were so amazing, especially the manager Sam and his colleague Will. We had a sen session for our son who is autistic for his 10th birthday. Sam did everything we asked for and more, nothing was too much. He even got Will to dress as Sonic Shadow as my son is a huge Sonic the Hedgehog fan.
The staff was showing tongue at children & being unhelpful. There was vomit in the trampoline which was not cleared. They used just cellophane tape to hold basket ball which was unsafe. The whole area looked worn out. I wouldn’t recommend .🤮
Been to gravity today and been go karting and immersive game box. We have really enjoyed it and been served my a young man called Iky he was very helpful through the whole process, we only came for karting but explained the game to the point we couldn’t resist. Would highly recommend
First visit to Gravity (Bluewater) and absolutely the last. As soon as we walked in I told another member of our party (this looks like a shambles in here!” Shambles it absolutely was. We joined the long queue to get to the front to be told because haven’t signed the waivers online we had to join the queue for the computers at the side to sign the waivers and then queue again. Why not have a member of staff at the entrance directing people who has/hasn’t signed waivers of where they need to be to save people wasting time. After waivers completed I questioned about myself supervising my 4 year old daughter as it states (in the FAQ) Gravity require under 5’s be accompanied by an adult, nothing about price or payment as when booking it doesn’t ask for ages etc simply how many participants. The staff on the till advised me I must pay a full price ticket. I’ve never been anywhere which expects you to accompany a child to pay a full price ticket. A fee or fraction of the price, fine, but full price is just insane. £60 for 1 hour is extortionate! (Socks, myself, 4yr & 6yr). I asked to speak to a manager and the lovely staff member asked to lady a few till along for to come over to which she rudely ignored the staff member and proceeded to serve people who were queuing. The supervisor (JESS) eventually came over after serving a handful of people in the queue and was immediately rude, kept interrupting me not listening at all, abrupt and has absolutely zero customer service skills. How JESS is a supervisor I have no idea. By this point my children were crying with the complete shambles going backwards and forwards to computers unsure what we were doing so I just paid the full price for myself to accompany my daughter and I told the staff member “she probably won’t go on at all now she’s upset”. I was correct she didn’t want to after getting upset because of the chaos trying to get in and sorted. On the session finishing my son was refusing to get off the trampolines even after everybody else getting off and new session starting. Staff did not even check any children’s wristbands and my son could have continued jumping had I not have got him off. Completely ruined my first experience and I wouldn’t return again AT ALL nor recommend it to others. Your website needs updating to clearly state adults supervising children under 5 need to pay (full price). Shambles of a place - AVOID
It’s a good wonderful servicing people working there so nice and friendly
Fabulous time with the grandchildren at star city gravity. The staff are so professional and helpful This has become our go to place for a good time
Severe delays and a very poorly run operation meant we couldn’t use the pass we bought. Ended up waiting >90 minutes for go karting and couldn’t book anything else. Customer service no help in resolving the issue.
I booked a birthday party at Gravity Stevange through Website. It gave options only to select the dates.I selected the date and paid (£50 as deposit). Only then in confirmed booking details page it gave the time as 7pm which would be too late for kids party. As soon I received the booking confirmation, i called the Gravity team - but they said the £50 is non-refundable and they don't have any availability closer to the dates. They were not all understanding and didn't offer any choices like vouchers or choice to use the £50 by bringing my own kids individually instead of party(group of 8). Finally I cancelled booking with a loss of £50 because of their website issues.
Christ what a terrible experience. From the moment t we got in they wanted all the work down. Fill in forms. They data mine all your data. Email. Telephone numbers. Address. Dob. Cues massive for filling in forms on line. Then massive cue to get your wrist band. Costs of socks ridiculous as would let you use the older style socks although staff on trampolines were wearing old socks. Women rude on counter. 6 quid for a small slushy for 1 child. Lockers mostly broken had to leave unattended.
Can't purchase parent and toddler session ticket for 4.5£ at the counter, however the price is showing on the screen behind. I have been told to pay full price 29£ for a mum and a toddler. Got angry, so checked online where is showing as fully booked, but the place almost empty. Not surprised at all why is empty. False advertising, place should be fined. Never visit again.
Gravity max Stratford very poor experience. VR headset fuzzy and wasn’t worth all 10 minutes you get . The floor is lava game the staff don’t allow you the full time. A golf screens not working so you walk around with a pencil and paper to keep score. Not enough staff. This was a trial day as my son wanted to have his birthday party here but this place is overrated and not worth it .
Gravity Maidstone today (06-05-24) To say it was a health and safety nightmare is an understatement. It was an incredibly dangerous and poorly supervised situation. There were far more children / participants than trampolines available, which meant at any given time there were multiple children per trampoline. There were older teenagers in the ‘toddlers’ section and no supervision. There were multiple children without wrist bands that I saw. Participants were freely walking In and jumping whilst their parents ‘checked in’ I witnesses parents of young children leave the trampolines and sit down for a drink, whilst leaving young children, sometimes toddlers, bouncing on their own. When our session finished, no one monitored to ensure all of the participants left the trampolines (which they didn’t) and when we were leaving 20 mins later, children with the same colour wrist bands were still jumping. No ‘supervisors’ ever intervened when health and safety rules were being broken. They just stood on the side barely watching. I was appalled and will not be visiting again. I will also be going further to speak of my concerns, as I truly believe a young children is going to be horrifically injured in a matter of time, if things continue this way. It was damn right dangerous.
So poorly organised. Arrived at Gravity in Leeds around 5.10pm and it took staff so long to serve others and identify safety forms for individuals the kids didn’t get on until a 6pm slot. I cannot figure out what all the tapping was about. How difficult can it be to book people in and get a safety form signed. This will be my last visit. Absolute joke!
Really disappointed in the lack of opportunities for children with autism and sensory processing. I’m glad I phoned to check but was shocked that they wouldn’t even entertain the fact my daughter would not wear socks. I’ve been to innoflate without any issues but here is just straight up no. I previously booked parties for my son and spent a fortune here. Will now never spend another penny as they clearly are not diverse and do not give opportunities to disabled people and their individual needs. I hardly think a pair of socks will save anyone from slipping just another money making tactic. Really disappointing in this day and age. Companies like to be pretend they do asn sessions but clearly don’t have any knowledge of what being autistic is like.
Poor experience at the excape castleford go carting today. Rude staff, faulty carts, delays and will not be back. Avoid
We had an amazing time! So much fun and staff were brilliant and friendly- thanks so much
Avoid at all costs- Within ten minutes of the session my son had been told to walk normally three times by one member of staff whose name badge reads Yul in Leeds. Disgusting that such a large brand has staff members who are unaware of firstly how to speak to children in an appropriate manner and secondly that are unaware of such traits when you claim to offer sessions specifically for SEN children.
-Gravity Active (Stevenage) trampoline park is ridiculously overpriced for tickets in the first instance and requires a parent who is supervising their child on the trampoline floor to purchase a separate overpriced ticket also. Other companies state a much more reasonable price (half the price!) for a combined parent and child ticket. -Additionally, upon arrival, staff demand the purchase of gravity branded socks, despite customers having already purchased perfectly adequate trampoline socks from a separate company. -Information email states to arrive half an hour early for briefing and then there is no direction on arrival from staff regarding where to attend this briefing etc. -The Trampolines, viewing area and toilets were visibly dirty and grubby! Definitely do not recommend!
Incident occurred while my daughter playing, a women shouted at my daughter to get clear from her son and said she shouldn't be running, first thing, it's a play area, next is she shouldn't bring her son if he's that delicate and the most important thing is not to shout at my daughter. The main thing is the staff and management are completely useless ,as we identified the women, instead of confronting her with what she did, they reworded everything in a polite manner and completely changing what happened, instead of a warning they told her to be mindtul of other users. So my advice to other parents is be vigilant of grumpy or over protective parents because the staff and management are incompetent only there to earn money. My overall assessment is we will not be coming here again and will pass on my experience to close family and friends and mention to anyone through general conversation. The only reason for the one star is that it won't let me post this review.
Gravity Active Entertainment operates a diverse range of indoor recreational facilities that cater to families, groups, and individuals seeking entertainment and adventure. The company offers a variety of activities including trampoline parks, immersive virtual reality experiences, indoor karting, and interactive game zones. These attractions are designed to provide engaging experiences for all age groups, making Gravity a popular destination for family outings, birthday celebrations, and corporate events. Targeting a broad audience, Gravity Active Entertainment focuses on creating a fun and dynamic environment that encourages physical activity and social interaction. With locations across the UK, the company aims to deliver memorable experiences through its innovative attractions, ensuring that customers can enjoy a day filled with excitement, regardless of the occasion. Visitors can easily access information about their nearest Gravity location through the company's website, enhancing convenience for planning visits.
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