spoiled produce
We’ve been getting spoiled produce frequently and produce that’s been swapped out for non-organic without any kind of compensation

Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
Green Chef US receives a generally positive reception, with many consumers praising the delicious and healthy meals offered. Reviewers highlight the quality of the food and appreciate the minimal waste generated from their meal plans.
However, there are notable complaints regarding customer service, particularly issues with subscription cancellations and delivery flexibility. Some customers express frustration over receiving meals that do not accommodate dietary restrictions, such as allergies, and mention that the pricing can feel steep, especially when substitutions for organic ingredients occur. While many enjoy the cooking experience and the variety of recipes, others are disappointed by thawed deliveries and occasional food quality concerns. Overall, Green Chef US is well-regarded for its meals but faces challenges in service and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.9 | 55 |
| Oct 24 | 3.4 | 50 |
| Nov 24 | 3.9 | 67 |
| Dec 24 | 3.9 | 42 |
| Jan 25 | 3.9 | 79 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.2 | 96 |
| Apr 25 | 4.0 | 71 |
| May 25 | 4.1 | 45 |
| Jun 25 | 4.3 | 58 |
| Jul 25 | 3.8 | 38 |
| Aug 25 | 2.9 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The meals are delicious and easy to prep”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | +4% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Green Chef US is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.3).
500 reviews of Green Chef US. Filter by what matters to you.
We’ve been getting spoiled produce frequently and produce that’s been swapped out for non-organic without any kind of compensation
Green beans showed up moldy and brown .I threw up after eating salmon . Everything else was fine
For something marketed as organic, there is very little that is actually organic, and it feels like paying a premium on food that isn't "clean". The recipes can be hit or miss, but it's very satisfying when they are a hit. My husband and I have learned to love making these meals together, which is fantastic. Delivery is on time. Produce isn't always the freshest
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My box comes unthawed. It is not very cold inside and the meat is not frozen at all. Leaving us worried about food poisoning . It’s not just once the last three deliveries are getting worse.
I loved the meals and the convenience but the customer service was terrible. I had problems with them sending me gluten containing meals despite confirming that I am gluten free only. And calling customer service was a huge frustration. Delivery was also inconsistent and despite entering delivery instructions, they would sometimes not follow directions and leave boxes on the street.
Overall the food kits were fresh however at times the veggies would be less than desirable. My biggest complaint has been with skipping meals as we travel often. Several times for whatever reason the meals were not cancelled so I just had to de activate to assure I wouldn’t get meals I didn’t order…I would rather have an option to order as I go instead of a schedule.
Quantity (size) of the foods sent creates really small portion sizes for 2 people. We go away still somewhat hungry. We had a missing packet of spices, and we had to try to improvise for the star flavor (which was orange), and one small scallion sent was already spent.
The vegan meals all are driven by spices. I have an autoimmune disease and I stay away from Gluten and primary eat plants. I can't request 2 different plans so I change them around frequently. The vegetables are too ripe when I receive. Last week the tomato was rotten.
Overall the products are good quality. I wish there was an easier way to update weekly choices. Sometimes they do not save correctly when I edit them. Also, there have been a few occasions where recipes or ingredients were missing.
I like the recipes although many are starting to be almost identical. The food is generally fresh, albeit the tomatoes are either hard or very soft. It would be nice to get one more ounce each of protein. What I don't like is that a lot of protein is upcharged, including getting organic which I thought this was supposed to be.
Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
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