Price has increased
Price has increased. Was the lower price introductory for a certain amount of weeks? I’m deciding whether to cancel, I will let you know.

Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
Green Chef US receives a generally positive reception, with many consumers praising the delicious and healthy meals offered. Reviewers highlight the quality of the food and appreciate the minimal waste generated from their meal plans.
However, there are notable complaints regarding customer service, particularly issues with subscription cancellations and delivery flexibility. Some customers express frustration over receiving meals that do not accommodate dietary restrictions, such as allergies, and mention that the pricing can feel steep, especially when substitutions for organic ingredients occur. While many enjoy the cooking experience and the variety of recipes, others are disappointed by thawed deliveries and occasional food quality concerns. Overall, Green Chef US is well-regarded for its meals but faces challenges in service and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.9 | 55 |
| Oct 24 | 3.4 | 50 |
| Nov 24 | 3.9 | 67 |
| Dec 24 | 3.9 | 42 |
| Jan 25 | 3.9 | 79 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.2 | 96 |
| Apr 25 | 4.0 | 71 |
| May 25 | 4.1 | 45 |
| Jun 25 | 4.3 | 58 |
| Jul 25 | 3.8 | 38 |
| Aug 25 | 2.9 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The meals are delicious and easy to prep”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | +4% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Green Chef US is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.3).
500 reviews of Green Chef US. Filter by what matters to you.
Price has increased. Was the lower price introductory for a certain amount of weeks? I’m deciding whether to cancel, I will let you know.
It was very difficult to figure out how to cancel my subscription. I found instructions in the FAQs but they were wildly inaccurate.
Plan setting is Keto and GC suggested OWYN Protein drink so I purchased them. They were not the Keto version which I reported, but received no acknowledgement.
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I have tried to get invoices emailed to me for months and still nothing. I talked with 3 different customer support people and each one said I would have an email within 24 hours reviewing my payment history still nothing. Their policies regarding giftcard use is STUPID. If you use a gift card and the amount on the gift card falls below the cost of your next box they automatically cancel your account then lure you back with discounts, but if you use the discounts they will not use up your remaining gift card balance, thereby forcing you to buy more boxes than you may have planned. Don't ever buy their gift cards to give to someone it is to much of a hassle. No I would not recommend grenchef for thus reason.
Over priced and complicated to make. Their organic claims are minimal at best. Every single meal we received had pre printed cards saying that organic wasn't available at this time, if they have all these cards preprinted saying that. Then clearly they have issues actually standing up to their claim.
We had issues with very skimpy vegetables. Didn't like you constantly used the same ingredients in your recipes. Also another reason I cancelled was you gave us only 6oz of pasta for 4 servings, which was the same as 2 serving portion according to recipe card. That is ridiculous., and extremely cheap!
The first couple of weeks, deliveries and food selection were great. However the quality and standards has dropped over time. 1 - As we are on the Keto meal selection - we have discovered that the variety is just not there. We are seeing the same meals over and over again. Likewise, the meals we really liked are not always selectable. 2 - A recent poor delivery - the box arrived soaked and dripping. We received the box directly from the delivery guy (and no it didn't sit out on our porch). We contacted support via phone and they were of no help. Went to automatic chat on website and was told that I'd be credited - didn't happen. Emailed help email, no responses 3 - Recent fish ingredient had a date of September 2024. My hope is that this was caught / frozen / packaged date - but even then not the best.
We had bad veggies in this shipment-disappointing
I noticed prices are increasing a lot. Some meals are just ok and when the price has increased to $83 from $68 I just dint think it’s worth it so I am going to cancel.
Been ordering from Green Chef for the past month, 4 total deliveries. Out of the 4, each time there was a chopped chicken recipe the chicken came spoiled. There only response was to refund me for the meal with no additional discounts for future boxes or anything else to make it right even after 3x. They do not care about keeping their customers. 3x in a row is a no for me.
I debated whether or not to try one of the many food services and after reading several reviews I chose Green Chef. We are vegans to when I created my profile I assumed our meals would be vegan. No! My first box came and only one of the two meals were vegan. To add to our displeasure, I ordered three meals and only two were delivered! I chalked it up to a $40 lesson or two $20 meals and CANCELLED!
The food is probably good based on any other meal kit. Honestly, I would use HelloFresh again since they are just the easiest to use. I see that a lot of companies want to mimic HelloFresh and don’t realize they do a worst job, thus having to catch up, and overcharging. I’m not gonna pay $400 a month for it and I Spend less than that in groceries per month. Also, in order for us to cancel, it’s required for us to put the reason it shouldn’t be required for customers to put the reason why they cancel. They have it like that because they try to keep their customers and they don’t have as many customers as Hello Fresh so they require you to put the reason why you cancel. Maybe if you were more like HelloFresh then you wouldn’t have to require people to give a reason to cancel. When I canceled, they billed me the day after and when I tried to go cancel it on the phone and tell them about this, there was some rude weirdo, that I was trying to understand and he had this attitude and told me that I can hang up and dial again if I can’t understand him. No, it has everything to do with your accent and you not pronunciating your words correctly; like give me a break. have more perks and discounts as well. No one can help that you’re a budding struggling company and you just expect to have as many customers as HelloFresh is not gonna happen.
Food is innovative - one star Lots of choice for all dietary types - one star. But.. it’s expensive without the free box / initial sign up discount. The portions are small. Ok for someone watching their weight, but probably not enough for an average man. My first box - meal one. Key ingredient missing. I rang and was given £2 credit off a full box (which is £43.49 for 3 small meals including delivery - I’m unlikely to WANT to purchase a box once the initial discounts expire!) I complained and was given another £5. First box - second meal - 3 ingredients missing. They offered me £2, but again increased it after I complained. My actual page says that my discounts (note the plural word there) are 40% + free shipping - not true- so beware. That was for the first box only. But they charged me an extra £2.99 for premium shipping (apparently I had selected a time window rather than all day). This charge is not clear, not mentioned anywhere, unless you go looking for your bill which is difficult to find. I asked who regulated them. The call handler (based abroad) told me they were not at liberty to discuss that with me. There are so many things amiss with this company. It’s just not value for money or good service. Very disappointing
We love the meals, easy to make, quick week night dinners, convenient, very tasty… but the couple times I have had to actually talk to a person, I could not understand what they were saying. Very thick accents when they speak, & can’t understand them. I understand people need jobs, but for these customer service roles, we need to be able to understand what is being said. The online chat didn’t work very well. Instead of actually chatting with a person, it was clearly a chat bot… very frustrating if you have an issue where you need to talk to someone. That is why we canceled our account.
Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
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