Potatoes were soft
Potatoes were soft. Non organic items included with no price adjustment. I thought the price was outrageous

Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
Green Chef US receives a generally positive reception, with many consumers praising the delicious and healthy meals offered. Reviewers highlight the quality of the food and appreciate the minimal waste generated from their meal plans.
However, there are notable complaints regarding customer service, particularly issues with subscription cancellations and delivery flexibility. Some customers express frustration over receiving meals that do not accommodate dietary restrictions, such as allergies, and mention that the pricing can feel steep, especially when substitutions for organic ingredients occur. While many enjoy the cooking experience and the variety of recipes, others are disappointed by thawed deliveries and occasional food quality concerns. Overall, Green Chef US is well-regarded for its meals but faces challenges in service and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.9 | 55 |
| Oct 24 | 3.4 | 50 |
| Nov 24 | 3.9 | 67 |
| Dec 24 | 3.9 | 42 |
| Jan 25 | 3.9 | 79 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.2 | 96 |
| Apr 25 | 4.0 | 71 |
| May 25 | 4.1 | 45 |
| Jun 25 | 4.3 | 58 |
| Jul 25 | 3.8 | 38 |
| Aug 25 | 2.9 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The meals are delicious and easy to prep”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | +4% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Green Chef US is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.3).
500 reviews of Green Chef US. Filter by what matters to you.
Potatoes were soft. Non organic items included with no price adjustment. I thought the price was outrageous
I ask that I net receive pork and was ssent pork. Tw boxes was missing seasonings
Missing ingredients, but rotten salmon AND veggies led to a complete discarded meal. The “credit” was negligible.
Typically the meals are ok but it seems that when I pick a meal through the app it doesn’t save. Last week I got 2 salmon meals. My person hates fish and I would have never picked salmon meals. I know I changed them to something we’d like. That’s happened a few times where the meals I get are a surprise.
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I keep getting the same meals. I have requested different meals but keep getting repeats. Please no fish.
Our box was crushed in upon arrival. We still haven't got our credit for an extra charge when we came back to Green Chef and no one has even tried to reach out to us regarding the charge. I have sent in 2 reviews I have just sent this one. We were sent offerings to come back. We got an extra charge instead - someone from green chef need to reach out asap or we will go else where.
Don’t send anything that’s even remotely going to go bad in two days. Make sure your packing isn’t squishing the bags in the box, dry ice is heavy and place right on top. Some bags have been wet and fall apart taking them out of the box. But most importantly, make sure you send the right stuff and prep menus . It all has to work or it doesn’t.
I am frustrated with the delivery service. I have had this happen twice where I changed the delivery date and my delivery still came. I would love to switch to a 2 week delivery but that is not an option and I am forced to do this manually which is a pain in the butt! I have had great meals but this may be the demise of the program for me. :/
The meals are ALWAYS fabulous, and I love that you can earn credits to your account for referring others. I have ordered many times from Green Chef, however, not getting reminder emails a few days in advance has proven problematic for me. I've already given 2 boxes of meals away because I was out of town when they were delivered, and I now have another one full of stuff I won't eat (like tofu). If their system sent out reminders instead of just the receipt, this would have gotten a full 5 star review. UPDATE - Green chef rectified the issue by enabling emails on their end, which nobody has done before, despite 2 other calls. Thank you for good customer service.
Just give us the whole pepper. The sliced one in the plastic bags are always slimy. This week it leaked out and got the bag all wet.
We like the recipes but are growing frustrated with paying the price for organic food and getting stuff like Daisy sour cream and not organic produce. If you put the organic label on your delivery box and claim to be organic.....you should be living up to that commitment. We are growing frustrated with every week getting multiple items that aren't organic.
The delivery has improved of late - arriving on time is appreciated and items have been well packed. That being said; the ingredients have been so variable. I’ve had rotten produce multiple times in the last few weeks; missing ingredients as well - usually something small like spices or garlic - but still frustrating. The ingredient quality is also highly variable; I’ll never order stuffed peppers again, for instance, having gotten truly tiny peppers both instances now. I go back and forth weekly on whether to continue with my subscription. It’s convenient when it works - but I’m left scrambling for replacements for errors/expirations more often than seems reasonable.
I have gotten green chef for about three months now. I’m a single mom and I like the ease of having to not go to the grocery store and everything is there to make a delicious meal. What I don’t like is that very often it’s not organic, the fish is farmed and it’s way more expensive per serving to buy wild caught or have organic chicken. On top of that some of the food has been of lower quality then if I were to go purchase it at the store and again, I question the quality and freshness of the meat.
Missing caraway sheet pan. When I signed up it was under that promotion to receive one with first order.
Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
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