Terrible customer service
Terrible customer service. Can’t cancel my subscription. Regular price box way way overpriced. Food is OK.

Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
Green Chef US receives a generally positive reception, with many consumers praising the delicious and healthy meals offered. Reviewers highlight the quality of the food and appreciate the minimal waste generated from their meal plans.
However, there are notable complaints regarding customer service, particularly issues with subscription cancellations and delivery flexibility. Some customers express frustration over receiving meals that do not accommodate dietary restrictions, such as allergies, and mention that the pricing can feel steep, especially when substitutions for organic ingredients occur. While many enjoy the cooking experience and the variety of recipes, others are disappointed by thawed deliveries and occasional food quality concerns. Overall, Green Chef US is well-regarded for its meals but faces challenges in service and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.9 | 55 |
| Oct 24 | 3.4 | 50 |
| Nov 24 | 3.9 | 67 |
| Dec 24 | 3.9 | 42 |
| Jan 25 | 3.9 | 79 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.2 | 96 |
| Apr 25 | 4.0 | 71 |
| May 25 | 4.1 | 45 |
| Jun 25 | 4.3 | 58 |
| Jul 25 | 3.8 | 38 |
| Aug 25 | 2.9 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The meals are delicious and easy to prep”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | +4% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Green Chef US is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.3).
500 reviews of Green Chef US. Filter by what matters to you.
Terrible customer service. Can’t cancel my subscription. Regular price box way way overpriced. Food is OK.
I missed my opportunity to cancel the box in time and it was going to be delivered on a day when we supposed to be out of town. I know, it is my fault. But i thought that my 5 days window barely expired so i would be able to at least reschedule delivery to another date… I called customer service on Monday and the box supposed to be delivered on Friday. Basically 5 days in advance…And they could not accommodate me with delivery. I was not even insisting on cancellation of the order. I wanted to see if it could be delivered sooner or couple of days later. The person who was on the phone kept saying that I am out of my 5 days window and they can not do anything for me.. yes, i know i am out of my 5 days window, that is why i am calling customer service…. But even me calling 5 days in advance they could not help me to move my delivery date. Very frustrating! Now my box will be spoiled while waiting for me… Because they were not being flexible and accommodating , i had to cancel my account with them.
While the food was delicious it was always thawed upon delivery. Do not utilize if you live in the South in the summer. Also, you cannot get meals for one. Not acceptable. And when you do cancel the person reads from a script. The chatbot doesn’t work and they do t acknowledge emails.
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The company is very misleading.Where do I even begin. I paid for an organic meal plan and half of the time I would get a note stating we're out of organic but here's a non organic item. No credit or anything. Missing recipes constantly. Veggies look all decrepit and nasty. A couple of times had lemons that was rotten. Missing ingredients. Avoid these scam artists like the plague. A complete waste of money
food poisoning issues with an order
I enjoyed Green Chef when I first began using their food service but I have become very tired of it. The better options always have an upcharge. The meals that are included in the base price are typically vegan, turkey, pork or chicken bowls. Every recipe is 2 servings, which would be great if I didn't live alone. The leftovers (2nd serving) never are as good as the day it is prepared. My set delivery day is Thursdays. I had planned a trip to the beach on the Friday following the latest scheduled delivery, which I had planned to take with me. It never arrived before I left town. Therefore my box of fresh food was delivered more than 24 hours later than expected only to sit there and rot. What a waste!
Found a live spider in the bag of broccoli I opened for my meal. Customer service was very poor…. Getting in touch with someone is very difficult. When I finally did I got a $6 credit toward future meal…. In other words nothing was done! They said unless I was poisoned it was really not worth contacting me.
Ingredients were warm and multiple were missing. The instructions are lacking and need more directions. Most of the time they don’t say to cover the grain when you need to.
The meat juice had leaked through the box completely and there was a bad odor. I still attempted one meal but it made both my husband and me sick- I think the meat had not been refrigerated for too long by the time it got to me.
My experience with Green Chef was incredibly frustrating and dishonest. The checkout process was misleading, and I immediately called to cancel the service before receiving any product. I was assured multiple times that a refund would be processed, but it never materialized. Despite numerous follow-up calls, each time I was told the refund was being processed, yet it never appeared in my account. To make matters worse, they refused to provide a cancellation number or a confirmation email, leaving me with no proof of my attempts to resolve the issue. This is unacceptable customer service. Save yourself the headache and avoid Green Chef.
Over a 2-month period, 3 of my orders had the wrong food (asked for gluten free), overshipped twice (I ordered 3 meals per week and they sent 6/wk), chatted to customer service who promised a refund on the overshipment, yet it was never issued by GreenChef. I also noticed that food (in particular veggies) rots fast if not used within a few days, which makes me believe that the quality is questionable at best! ... overall, I'd not recommend GreenChef. Too unreliable, poor quality and lying about refund.
What went wrong is that customer service never got back to me. I had a $35 credit and I’ve never been able to use it and now it’s disappeared. You guys sent me crap that was old or not usable and when I try to get a hold of someone there was no one to help me so the recipes weren’t complete. This happened over and over and over again and I repeatedly have contacted Customer service and no one has reached out. So yes, I would give you -5 stars if I could….. do better
On my very first order, it was not delivered and I was not notified. Even through the payment had been taken from my account. Please take more care with future customers as I regularly order subscription boxes, and it doesn't matter how good your recipes are - you need to be dependable as a business.
The delivery driver for GreenChef hit our mailbox and damaged it in a way that cost us $1200 in repairs through our HOA and the company would take no credit for this as they said the drivers are a separate company! I will never order from them again, and honestly if they don’t care how dangerous their drivers are, what kind of company is this?!?!
I had a frustrating experience trying to cancel my Green Chef subscription. Despite multiple attempts to cancel, I was still charged for meals I did not authorize. The process was confusing, exhausting, and felt completely robotic—it took at least six emails within an hour to address an issue that should have been straightforward. The customer service approach felt deliberately designed to wear me down, with disjointed responses and no clear path to resolution. After escalating to my payment provider to prevent further charges, I was eventually promised a refund, but the overall experience was unnecessarily complicated and time-consuming. I would not recommend Green Chef based on my experience.
You changed the price on me once again. I am so disgusted with you. I always come back and get screwed. I will not be referring anyone to you.
I signed up yesterday for the first time and kept on getting cancellations to my subscription. I spent about 2 hours talking to customer services because of the continuous repeated cancellations only to be told at the end that if you rent an apartment and a previous tenant never cancelled their subscription associated with that address, you will never be able to order meals from them.
Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
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