i had a good experience from this…
i had a good experience from this company. Very good price on the exercise bench i puchased for the features it had, and seems to be very sturdy. delivery took approx 1 week

GYM SETS LTD is a UK-based retailer specializing in high-quality home gym equipment. The company offers a diverse range of fitness products, including adjustable dumbbells, hex dumbbells, kettlebells, benches, and racks. GYM SETS aims to provide customers with convenient solutions to enhance their home workout experience, catering to fitness enthusiasts of all levels, from beginners to advanced athletes. The company's products are designed to support various training goals, whether for strength building, muscle toning, or overall fitness improvement. With a focus on durability and functionality, GYM SETS LTD strives to transform personal spaces into effective workout environments, making it easier for individuals to achieve their fitness aspirations from home.
Gym Sets Ltd receives a mixed response from customers, with a notable divide in experiences. Many reviewers praise the company for its great products and excellent service, highlighting prompt delivery and quality gym sets, particularly dumbbells and kettlebells.
Positive feedback emphasizes the helpfulness of staff and the overall satisfaction with the equipment received. However, a significant number of consumers express frustration over order issues, including delays in delivery and incomplete shipments. Complaints about poor customer service and lack of communication are common, with some customers feeling scammed due to unfulfilled orders. While some people have had wonderful experiences, others strongly advise potential buyers to avoid the company due to these persistent issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 4.5 | 8 |
| Nov 25 | 3.9 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Two of the sets were a little large to hold for me though, and I was then provided with brilliant customer service by...”
“Order placed on the 8/11/25, part delivery on the 12/11/25”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | 0% | 43 |
Bottom line: GYM SETS LTD is #3 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 3.6).
60 reviews of GYM SETS LTD. Filter by what matters to you.
i had a good experience from this company. Very good price on the exercise bench i puchased for the features it had, and seems to be very sturdy. delivery took approx 1 week
Jump box top notch compared to one purchased via Temu. I bought a jump box from Gym Sets and at the same time one via Temu which looked almost identical. The Temu one turned out to be of far lower quality solely due to the fact that it is filled with a different material and is therefore much less stable. I recommend paying the higher price for the Gym Sets one.
Great products, exceptional customer service. We ordered a bench and gym flooring from gym sets ltd. The bench is exactly what we wanted, sturdy but lightweight enough to move around and the flooring is great. There was a slight issue when we ordered more flooring and it didn't connect with what we had previously, but Jack from customer service was EXCELLENT and sorted out the problem quickly and made it very easy for us. I would recommend this company.
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The GYM Sets support team was first class. I had a problem with partial delivery of a set of dumbbells and they sorted the problem out quickly. It was so refreshing to be able to speak to a person on the phone who answered quickly. Well done Leas and Harriet.
Excellent kettlebells, delivered fast, great communication. All round a very happy customer. I will continue using gym sets Ltd. Thanks. Kind regards Ryan
I am so happy with my purchase from gym sets. I was always kept up to date with dispatch and shipping information, directly from the company. Any queries I had were also answered promptly. I feel they went above and beyond, I will definitely be purchasing from them again. Thank you! 1
I never recieved my order, my email isn’t being answered. Its been over a month now and the tracking details keep getting pushed back every time I check - I don’t think this item is ever going to arrive! I feel I have been scammed. I was sent a tracking link to someone else’s address at the other end of the country. I would just like a refund at this point but its impossible to get a reply
Ordered a cable crossover machine, 3 months have passed only to be told by email I have to wait another month, shocking service.
Purchased a Row Erg. Delivery was good, however there were missing parts (the bolts to assemble the Row Erg). I requested the missing bolts (4 No. 6x16mm and 8 No. 6x10mm) and sent a copy of the Assembly instructions that came with the Row Erg. The company sent me 12 No. 6x10mm and said that based on the machine in their warehouse they should fit. I thought I would try, however they did not fit for the 6x16mm requirements. I am still to receive the missing 4 No. 6x16mm now after some weeks and have lost patience and asked for them to arrange collection and a refund. still no response from Gymsets. AVOID
I did some research before purchasing my barbell set. The prices were really good so took a chance. The product quality is great, you'll be impressed. I also had to contact Gym Sets, they were fantastic, so helpful. Anything further I need in terms of my gym equipment, I'm coming here. Highly recommend.
The weights, dumbbells, and rack set turned up in good time and were well packaged. I bought this to replace a weights bench, and I’m really pleased with it. The rack took a little while to set up, but once assembled it’s very sturdy and solid. The weights themselves feel premium quality — definitely not cheap or flimsy — and I really enjoy using them. Customer service was helpful and responsive throughout, so overall a great experience. Does exactly what I needed it to. Highly recommended.
Great product at a great price. Customer services provided prompt and helpful.
The jump box we ordered was exactly what we wanted, and exactly like those I've seen in the gym. It is both solid enough and soft enough with thick waterproof and removable material. In budget too. It's even better than expected, serving workouts and also working as a foot rest, coffee table and turns my sofa into an L-shaped one. Never thought I would use it so much! No regrets on my purchase and I'll go to Gym Sets Ltd for future purchases.
I recently purchased some hex dumbbells. The price was extremely reasonable and the items arrived swiftly and as described. I was really impressed by the service from the point of purchase through to delivery. I have since placed another order as some of their clearance items were extremely appealing - worth keeping an eye on from time to time!
My experience has been great so far; some of the items I have ordered are preorder but what was in stock has been sent right away and the quality of the bumper plates is fantastic. I’ve had a few questions which have been answered really quickly, Abbie is super helpful. Pricing is really affordable for good quality products, really happy with my decision to buy from gym sets. Will definitely buy again in the future when I’m looking to expand the home gym further!
Very happy with the weight rack , weights and bench from Gym Sets it makes a perfect addition to our home gym . Very good value for money, the products are good quality at a reasonable price . The customer service was brilliant when inquiring about timescale of delivery and Leas was prompt with reply’s . Cannot reccomend this company enough ! Thank you
GYM SETS LTD is a UK-based retailer specializing in high-quality home gym equipment. The company offers a diverse range of fitness products, including adjustable dumbbells, hex dumbbells, kettlebells, benches, and racks. GYM SETS aims to provide customers with convenient solutions to enhance their home workout experience, catering to fitness enthusiasts of all levels, from beginners to advanced athletes. The company's products are designed to support various training goals, whether for strength building, muscle toning, or overall fitness improvement. With a focus on durability and functionality, GYM SETS LTD strives to transform personal spaces into effective workout environments, making it easier for individuals to achieve their fitness aspirations from home.
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