Great service
Great service, order arrived when promised. Great quality product (kettlebell).

GYM SETS LTD is a UK-based retailer specializing in high-quality home gym equipment. The company offers a diverse range of fitness products, including adjustable dumbbells, hex dumbbells, kettlebells, benches, and racks. GYM SETS aims to provide customers with convenient solutions to enhance their home workout experience, catering to fitness enthusiasts of all levels, from beginners to advanced athletes. The company's products are designed to support various training goals, whether for strength building, muscle toning, or overall fitness improvement. With a focus on durability and functionality, GYM SETS LTD strives to transform personal spaces into effective workout environments, making it easier for individuals to achieve their fitness aspirations from home.
Gym Sets Ltd receives a mixed response from customers, with a notable divide in experiences. Many reviewers praise the company for its great products and excellent service, highlighting prompt delivery and quality gym sets, particularly dumbbells and kettlebells.
Positive feedback emphasizes the helpfulness of staff and the overall satisfaction with the equipment received. However, a significant number of consumers express frustration over order issues, including delays in delivery and incomplete shipments. Complaints about poor customer service and lack of communication are common, with some customers feeling scammed due to unfulfilled orders. While some people have had wonderful experiences, others strongly advise potential buyers to avoid the company due to these persistent issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 4.5 | 8 |
| Nov 25 | 3.9 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Two of the sets were a little large to hold for me though, and I was then provided with brilliant customer service by...”
“Order placed on the 8/11/25, part delivery on the 12/11/25”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | 0% | 43 |
Bottom line: GYM SETS LTD is #3 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 3.6).
60 reviews of GYM SETS LTD. Filter by what matters to you.
Great service, order arrived when promised. Great quality product (kettlebell).
Great service from Jack at Gymsets. When my delivery arrived the wrong items had been despatched. However, this was all sorted extremely efficiently and promptly by Jack just with a couple of emails. He arranged for incorrect products to be collected the same day and for the correct product to be delivered the next day. Very impressed!
Still waiting for my delivery been intouch with them 3 times still waiting for a reply. Will never shop with them again.
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Great quality kettlebells at a reasonable price. I'll definitely be back for more items soon, highly recommended.
Used Gym sets for the first time & wont be my last! Good products at realistic prices coupled with first class customer r& experience from start to finish! Highly recommend
Great customer service and a great gym bench. Thank you
Ordered the 6 tier 2.5kg to 20kg hex dumbbell set. Material and look is a good quality. Really happy with the product. The weight of the product causes issues with deliver as the courier will deliver in parts. I assume this is to keep shipment prices down for the customer so can't fault it. However, there was a delay in my last shipment where the status took a little time to change. I called Gym Set UK customer services and Harriet (who answered) was brilliant. Explained the situation and made my complaint feel valid. Even though I was just having a bad day. Lol! Thank you for your gold star customer service.
Not overly impressed with quality - many of the dumbbells have imperfections or marks, and the tree rubber protectors had to be glued to stay in place. Tracking was hit and miss with it being provided for three out of four parcels, so left wondering about the fourth which arrived late into the evening with no notification. Overall 3* for value for money.
I read some of the reviews on here, and thought for the price difference vs other companies, it was worth a go. After 4 weeks of lies via email, saying they had sent it, and giving fake shipping numbers, i have had to go to my card provider to issue a chargeback request. They have now stopped responding completely, whereas previously it took 4/5 days. Please avoid if you want the actually get your product!
Great quality products ( I got the adjustable dumbells with the stand, the multigym and the bench) and really helpful customer service - sorted out a few bolts for me. Particularly love my adjustable dumbells - perfect for a home gym. Highly recommend.
Prompt delivery, good communication and a great product, I will definitely buy from this company again
Great service, great communication. Highly recommended
Good customer service, prompt replies. I believe I spoke to a lady called Harriet on the phone who was extremely polite and helpful.
Gym sets are an amazing business. They get everything right. The kit is superb and really robust well engineered and well manufactured. There customer service is personal, real people who care about customer satisfaction. Their logistic reach is awesome. Deliveries within 2 days. I had a slight problem with a faulty part on their otherwise world class equipment. Fir the record it was a spring pull pin, which are mass manufactured by 3rd parties. I didn't really expect much help if I'm honest.i contacted gym sets and their response, customer service and turnaround with replacing items was nothing short of phenomenal. Special thanks go to Jack and Leas who I dealt directly with. However their exceptional service clearly had the support of great management, amazing logistics and really really good quality products. Thank you to everyone at gym sets. You are amazing
GYM SETS LTD is a UK-based retailer specializing in high-quality home gym equipment. The company offers a diverse range of fitness products, including adjustable dumbbells, hex dumbbells, kettlebells, benches, and racks. GYM SETS aims to provide customers with convenient solutions to enhance their home workout experience, catering to fitness enthusiasts of all levels, from beginners to advanced athletes. The company's products are designed to support various training goals, whether for strength building, muscle toning, or overall fitness improvement. With a focus on durability and functionality, GYM SETS LTD strives to transform personal spaces into effective workout environments, making it easier for individuals to achieve their fitness aspirations from home.
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