The hinges were very sloppy
The hinges were very sloppy. The ones I was going to replace were in better shape than your new ones. Dennis

Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
Hinge Outlet receives high praise for its easy ordering process and excellent product quality, with many reviewers noting the superior hinges compared to big box stores. Customers appreciate the fast delivery and the wide selection available on the website, often highlighting the efficient customer service that promptly resolves issues, such as shipping errors.
However, some consumers express dissatisfaction regarding order fulfillment, with a few mentioning problems like receiving incorrect items or not receiving timely responses to inquiries about product dimensions. Despite these occasional complaints, the overall sentiment remains overwhelmingly positive, with many stating they would return for future purchases. Hinge Outlet is recognized as a reliable source for quality hinges and accessories, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 51 |
| Sep 24 | 4.6 | 43 |
| Oct 24 | 4.3 | 43 |
| Nov 24 | 4.3 | 33 |
| Dec 24 | 4.9 | 45 |
| Jan 25 | 4.6 | 53 |
| Feb 25 | 4.5 | 55 |
| Mar 25 | 4.3 | 49 |
| Apr 25 | 4.3 | 35 |
| May 25 | 4.3 | 43 |
| Jun 25 | 4.8 | 49 |
| Jul 25 | 4.7 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ordering is very easy, fast and efficient”
“Also, the shipping took over 2 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −3% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hinge Outlet is #3 of 5 on overall rating in this group.
500 reviews of Hinge Outlet. Filter by what matters to you.
The hinges were very sloppy. The ones I was going to replace were in better shape than your new ones. Dennis
Order a packet of 5 hinges and only one hinge arrived. e-mailed company to have the rest delivered about three weeks ago. Assured me they would be delivered within a couple of weeks. Still have not received them.
sent to wrong address
Tried to order some hinges. No luck.
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Crazy shipping costs.
I paid for (ordered online) hinges over a week ago. I have received NO order status update, no information on shipping. I have no idea if they have shipped, or even if my order was received. Except I have gotten 4 emails asking me to buy more stuff.
One hinge was bent and the other one squeaks so bad I have to lubricate it every few days. Over 100 dollars for 2 hinges and there junk.
Ordered some hinges on 12/18/2024 and they just shipped on 01/02/2025.
Still waiting for my order after two months. Each time I call no one can give me an answer where my order is. Will not order from them again.
Not able to change shipping address
Went on the website, found the exact hinges we needed, placed the order. The next day we received a message stating that item is not available with no further offer of assistance. Deeply disappointing. I can’t waste my time shopping a website with inaccurate information!
I bought 4 packages of hinges. Then got a very short email that the items they sold me were no longer available. So take them off your website!
Is this business a scam? My credit card was charged quickly, but I've heard nothing about when (or if) I will receive my order. I did place an order. I have received MANY emails, all of which are trying to sell me more, NONE of which have updates on my order or estimated delivery dates. Order no (10/9/24) is HT118485
Ordering was difficult at best then as
Hinges never arrived. Were expected by the 9th of the month… its end of day on the 13th and my hinges are in California (I’m in Florida) after starting in the Midwest… no expected delivery date… called for help and the company phone number said to leave a voicemail and they would call me back. No call back. At this point, just a refund would be nice as I haven’t had a front door in two weeks waiting on these stupid hinges… UPDATE: The next morning I received a curt one line reply email of ‘hinges are in FL with delivery today.’ That was it - no greeting, no ending punctuation, no name of who sent the email just “Customer Service,” and DEFINITELY no apology for their screw up. Thank you to FedEx for tracking them down, but ZERO apology from the Customer Service Rep for the delay/the lack of CS/anything. No call back (it says on another post they answer all their calls within a certain time period during buisness hours… bogus… we are well past that and no call). Also I asked to have them just reroute the box back to themselves and cancel my order. They ignored that and did not do it. I also replied to that curt email and asked for a return to please be initiated because I no longer wanted to do business with them. This may be a family company, but whomever answers their customer service emails is all about passing the buck… if you read the other 1-Star reviews they blame Amazon, they treat customers as if they were lacking basic intelligence telling them to check their Spam folders (spoiler, nothing in my Spam folder and that excuse hasn’t worked since the AOL dial-up days but nice try…) I am sure my message here will be replied to blaming FedEx or Spam or tides caused by the full moon… If a company won’t take responsibility and own up to their mistakes and completely ignores their customers requests, I don’t want to do business with them period. I conduct myself with integrity in Buisness and I expect the companies that I give my money to will do the same. I am going to have to file a charge-back on my card I guess since they won’t reply and allow me to initiate a refund. Better Buisness Bureau will be call number two.
Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
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