The Sugatsune Soft Down Stay NSDX-20…
The Sugatsune Soft Down Stay NSDX-20 does not soft close . Easy to install but unfortunately does not soft close a toy box lid even after adjusting the speed of actuation .

Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
Hinge Outlet receives high praise for its easy ordering process and excellent product quality, with many reviewers noting the superior hinges compared to big box stores. Customers appreciate the fast delivery and the wide selection available on the website, often highlighting the efficient customer service that promptly resolves issues, such as shipping errors.
However, some consumers express dissatisfaction regarding order fulfillment, with a few mentioning problems like receiving incorrect items or not receiving timely responses to inquiries about product dimensions. Despite these occasional complaints, the overall sentiment remains overwhelmingly positive, with many stating they would return for future purchases. Hinge Outlet is recognized as a reliable source for quality hinges and accessories, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 51 |
| Sep 24 | 4.6 | 43 |
| Oct 24 | 4.3 | 43 |
| Nov 24 | 4.3 | 33 |
| Dec 24 | 4.9 | 45 |
| Jan 25 | 4.6 | 53 |
| Feb 25 | 4.5 | 55 |
| Mar 25 | 4.3 | 49 |
| Apr 25 | 4.3 | 35 |
| May 25 | 4.3 | 43 |
| Jun 25 | 4.8 | 49 |
| Jul 25 | 4.7 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ordering is very easy, fast and efficient”
“Also, the shipping took over 2 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −3% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hinge Outlet is #3 of 5 on overall rating in this group.
500 reviews of Hinge Outlet. Filter by what matters to you.
The Sugatsune Soft Down Stay NSDX-20 does not soft close . Easy to install but unfortunately does not soft close a toy box lid even after adjusting the speed of actuation .
You said the item would be back ordered. I said you had the wrong item number. You said you would look into it. I have emailed and called to follow up, but no response after at least two weeks.
I hate that you want to force me to sign up somewhere else in order to get tracking information.
I have not received my order as of yet so the experience has not been great
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I placed my order on 4/16/25, and it is now 5/15/25 and I have not received the item, nor have I been given even an approximate ETA. I have contacted Hinge Outlet twice since my order to enquire, and all I have been told is that it is on back-order, with no estimate for when I should receive it.
The gate hinge bracket I ordered was advertised on the website, however after placing my order, several days later I was told that the part was no longer carried by hinge outlet
Don't make me go thru multiple steps to decline buying additional product.
I haven’t received my order yet!
The hinges I purchased from hinge outlet DID NOT function as described. I was using them for 3/4" thick inset (flush mount) cabinet doors. When installed the struck the cabinet face on the hinge side, even with a rounded door front corner. Also, the shipping took over 2 weeks. I had already purchased similar hinges from a local store, and then ended up using Blum european stile hinges to meet my deadline, and keep my customer satisfied. I went on line to seek a method of returning these hinges. I found that the return was not possible as I did not have an order number. Please email me so we might put this behind us.
I ordered two items from Hinge Outlet approximately just over three weeks ago. While the company sent an email thanking me for the order, they did not provide shipping information. After two weeks I still had not received my order or confirmation of shipping. I contacted them to inquire about my order and received no response. I sent a second email and again no response. After about a week after my second email and not receiving a response I sent a third email with an ultimatum that if I didn't hear back within 24 hours I would cancel my order. They finally responded with a curt email response and by canceling my order. It would appear that they sell inventory they do not have in stock and then try to wait it out hoping the customer won't follow up before new inventory arrives. In Response to your follow-up: You have asked for my order number. Unfortunately I cannot provide that as you did not send it to me. I received an email from someone named Tony on March 3rd thanking me for my order, but not include an order number nor did it include shipping details. After not hearing from your company for some time I decided to reach our via email by directly replying to Tony, which is one method suggested by your company. This was on March 15th. After no response was received I sent another email on March 18th. My last email was sent on March 26th, which you finally responded to after I sent a more assertive email inquiring about my order. I stated that I would cancel my order if I didn't hear back within 24 hours. I checked my spam folder per your suggestion and there was nothing there from Hinge outlet. I find it hard to believe that you respond to all emails within 24-48 hours. Why would I receive an email thanking me for my order and then another canceling my order in response to my email with an ultimatum, but somehow the other two responses ended up in a spam folder. It doesn't make sense. Also, when you canceled my order you said that the items would be back in stock soon. Why are you selling inventory not in stock and then not telling the customer. I see from other reviews that this is not an isolated event. Furthermore, you canceled my order despite the fact that this was not my request. I clearly stated that I would cancel only if I didn't receive a reply within 24 hours, yet you elected to cancel the order outright. You wasted my time and now instead of taking responsibility for your poor customer service you appear to be suggesting that you did reply and it must have gone to spam.
Ordered a piano hinge 2 weeks ago still not received it been tracking it with US Post Office been to the post office several times and it's just sitting somewhere in a post office the post office people by me say it looks like it's a scam and it was never shipped out very disappointing and this has put my business on hold due to a piano hinge since I addressed it to the company by phone and have not reached out to me by phone to try to rectify the problem again I have a family to provide for and obviously things went the wrong way never order from them again
Website says they ship within 48Hrs, it’s yet to ship and I haven’t received any sort of sales confirmation email. Just this email asking for a review I would like to know when my 10 packs of SKU EZFG-EZ41/2 will ship/arrive.
Took weeks to get my order. Ordered on 2/7 and was finally delivered on 2/28 Didn't say anything about the product not being in stock. Product came straight from manufacturer so maybe the hinge outlet doesn't actually keep a stock of anything but I am not sure.
Ordered what I thought was a heavy duty hinge for a heavy door I have. The picture made it look heavy duty with thick metal and a large pin area. But what I received was a regular hollow door type of hinge. I returned it immediately and they kept 60% of the cost of the hinge the pleasure of scamming me. Never again HingeOutlet.com, Never again. You can choke on the money you stole from me.
I expected to receive a Penrod branded hinge as pictured on the Hinge Outlet’s website, but was sent a generic hinge. Customer service they normally just send whatever they have in stock, but if this is the case it should be clearly noted in the product’s description.
Submitted the NXT10 for 10% off first order and I didn’t receive the 10% off.
Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
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