Not happy
Not happy. I called and asked for dimensions of hinge. I never received the email.

Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
Hinge Outlet receives high praise for its easy ordering process and excellent product quality, with many reviewers noting the superior hinges compared to big box stores. Customers appreciate the fast delivery and the wide selection available on the website, often highlighting the efficient customer service that promptly resolves issues, such as shipping errors.
However, some consumers express dissatisfaction regarding order fulfillment, with a few mentioning problems like receiving incorrect items or not receiving timely responses to inquiries about product dimensions. Despite these occasional complaints, the overall sentiment remains overwhelmingly positive, with many stating they would return for future purchases. Hinge Outlet is recognized as a reliable source for quality hinges and accessories, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 51 |
| Sep 24 | 4.6 | 43 |
| Oct 24 | 4.3 | 43 |
| Nov 24 | 4.3 | 33 |
| Dec 24 | 4.9 | 45 |
| Jan 25 | 4.6 | 53 |
| Feb 25 | 4.5 | 55 |
| Mar 25 | 4.3 | 49 |
| Apr 25 | 4.3 | 35 |
| May 25 | 4.3 | 43 |
| Jun 25 | 4.8 | 49 |
| Jul 25 | 4.7 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ordering is very easy, fast and efficient”
“Also, the shipping took over 2 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −3% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hinge Outlet is #3 of 5 on overall rating in this group.
500 reviews of Hinge Outlet. Filter by what matters to you.
Not happy. I called and asked for dimensions of hinge. I never received the email.
Ordered these hinges previously, but did not receive these hinges. We were suppose to have gotten the S3535 and instead got the RBB3535. Not sure why. Carpenter installed the wrong ones so trying again to get the self closing hinges.
Great selection of products, but customer service is terrible. I was trying to order gate hinges and the website information had no information about whether they were outdoor rated (though one could easily assume given they are "gate" hinges they should be, but most of the information was that the hinges were rated for the NY housing authority which implies indoor use), nor whether they were individual hinges or came in pairs or triplets as hinges often due. I called and called at various times of the day and tried all their options from sales, customer support and technical support and could never get anyone to answer so I could get answers to a few simple questions. Their technical support option says to email them, so I did, and after a week of waiting (which put my project on hold) I never did get a response. I've ordered through Hinge Outlet many times before, but always knew exactly what I wanted. They are great in this regard, but if you have questions or need assistance, their customer service is remarkably poor.
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I ordered a hinge on February 27. It is now March 27 and I still have not received it. I live in the very state where this was shipped from and 4 weeks is no good. I have since purchased another hinge somewhere else and completed my job. If the hinge ever shows up I guess I will hold on to it for another job, one will come up eventually.
I purchased the stainless steel heavy duty weld on bullet hinges. There were no directions, sugestions or tips on installation. Since there are no flats, for alignment, and this is my first time purchasing them, l am left to invent a way to perfectly align a 3 hinge application.
Only shipped half my order, asked to cancel the rest and they shipped two more pieces and cancelled two other ones. Now I have two parts I don’t need because I had to get them somewhere that had them to finish the job. If I send these back I have to pay for shipping and pay for the free shipping difference. Not worth it.
why do i have to say pretty please, show me a flush bolt
We gave them our address and it was sent to a different address. They said we gave them that address, if they would have looked on the order to make sure was address, no problem. Using uses always put Legancy dr and not Victory Dr. Their fault hope we get order.
Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
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