Hoover Fence Company is a well-established supplier of fencing materials, with over 40 years of experience in the industry. The company provides an extensive range of products, including commercial chain link fence kits, wood split rails, and motorized gate closers, catering to the diverse needs of contractors, retailers, and homeowners across the United States.
Dedicated to delivering high-quality materials at competitive prices, Hoover Fence Company prioritizes customer satisfaction through knowledgeable sales support and excellent service. Their commitment to making the fence buying experience seamless has positioned them as a reliable choice for customers seeking fencing solutions and related accessories.
Hoover Fence Co. has a positive customer experience.
Hoover Fence Co. receives high praise for its exceptional customer service and fast shipping, with many reviewers highlighting the efficiency and helpfulness of the staff. Customers appreciate the quality of the products, noting that their orders are often delivered quickly and accurately.
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Several people mention the ease of the ordering process, with one customer expressing gratitude for the company's patience in handling multiple order adjustments. However, there are some criticisms regarding specific product designs, such as the self-closing gate hinge, which some found problematic. Despite these minor issues, the overwhelming sentiment remains positive, with a strong emphasis on the company's commitment to customer satisfaction and quality service. Overall, Hoover Fence Co. is viewed favorably by the majority of its customers.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,000
100%
-0.2
● Low
4.7 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.6▼ 0.2
12-month avg
4.8
All-time
4.7
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.8
42
Sep 24
4.8
22
Oct 24
4.8
33
Nov 24
4.9
22
Dec 24
4.6
22
Jan 25
4.9
19
Feb 25
5.0
20
Mar 25
4.7
22
Apr 25
4.7
23
May 25
4.4
31
Jun 25
4.9
21
Jul 25
4.8
10
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 470 positive reviews
Fast & efficient38%
177 mentions
Delivery37%
176 mentions
Customer service29%
136 mentions
Easy to use17%
82 mentions
“Great product, fast shipping, excellent customer service”
On “Fast & efficient” · Jul 9, 2025
Top complaintsof 18 negative reviews
Shipping56%
10 mentions
Customer service33%
6 mentions
Payment issues33%
6 mentions
Pricing28%
5 mentions
“It was also shocking - the high cost of shipping and on a prior order, alternate shipping was thankfully priced out...”
On “Shipping” · May 20, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
Overall rating and review count for this company and similar companies
Delivery time and packaging were good, the caps themselves were a little rough around the edges, but hey it's a fence post cap!
The caps did not fit my application, but this was my error not theirs. I have an odd size vineyard post and thought I could make them fit. Not.
Once again the online ordering process was seamless. Cross border shipping and delivery can sometimes be a challenge but not with Hoover. They always go above and beyond with communication which can be a rarity nowadays.
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The product was delivered on the date that was advertised. Everything was in the box and the directions were very detailed. Thanks for the excellent product.
After an initial issue with my original order due to the delivery method. I found some beautiful hinges and a nice gate plan on their site. That I went with instead. The hinges are superior quality to anything you'll find at home Depot or a place like that. I look forward to eventually ordering a few more sets.i got the cottage 18 in strap hinge set.
The product was as described on the website.
The product was received in a timely matter.
The price point was also good.
I will certainly order from this company again.
The product is as advertised, but expensive then there is the what seems to me to be outrageous shipping costs and it’s tempting to cancel the order, BUT if you are looking to block out views of a neighbor’s unkept property it does the job as advertised.
Hoover Fence Company is a well-established supplier of fencing materials, with over 40 years of experience in the industry. The company provides an extensive range of products, including commercial chain link fence kits, wood split rails, and motorized gate closers, catering to the diverse needs of contractors, retailers, and homeowners across the United States.
Dedicated to delivering high-quality materials at competitive prices, Hoover Fence Company prioritizes customer satisfaction through knowledgeable sales support and excellent service. Their commitment to making the fence buying experience seamless has positioned them as a reliable choice for customers seeking fencing solutions and related accessories.