Hulala Home Inc is an online retailer specializing in home furnishings and decor, providing customers with high-quality products directly from manufacturers. The company offers a wide range of furniture options for various spaces, including the office, living room, bedroom, and dining room. Hulala Home prides itself on affordability, ensuring that customers can find stylish solutions to fit their budget and aesthetic preferences. The platform emphasizes convenience with features such as free shipping on all orders, fast 48-hour dispatch for in-stock items, and hassle-free returns within 30 days of delivery. Hulala Home caters to a diverse customer base, including homeowners and renters looking to enhance their living spaces with modern and functional furniture. By streamlining the purchasing process and focusing on customer satisfaction, Hulala Home aims to be a trusted source for home furnishings online.
Hulala Home Inc receives a mix of praise and criticism from its customers. Many reviewers commend the company's excellent customer service, highlighting the responsiveness and helpfulness of staff when addressing issues, such as damaged items or order adjustments.
Customers express satisfaction with their purchases, particularly chairs and desks, noting their comfort and quality. However, there are significant complaints regarding shipping and assembly, with some customers reporting damaged products upon arrival and difficulties in obtaining replacements. A few reviews mention frustrating experiences with slow customer service responses, particularly when dealing with returns or missing parts. Overall, while many appreciate the service and product quality, the issues with delivery and damaged items leave some consumers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 252 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 14 |
| Sep 24 | 3.0 | 9 |
| Oct 24 | 4.1 | 9 |
| Nov 24 | 3.5 | 14 |
| Dec 24 | 3.7 | 19 |
| Jan 25 | 4.3 | 17 |
| Feb 25 | 3.7 | 13 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 4.6 | 12 |
| May 25 | 4.6 | 9 |
| Jun 25 | 4.1 | 16 |
| Jul 25 | 4.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 252 most recent reviews.
“After a failed delivery by Hermes I contacted the company and received regular updates from Joana”
“Why is customer service dragging their feet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | +9% | 252 |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Hulala Home Inc is #3 of 5 on overall rating in this group.
252 reviews of Hulala Home Inc. Filter by what matters to you.
Great looking chairs, bought two. They are very striking when you enter the room. We will see on the durability of the leather over time. They are a little smaller than expected, but lovely. They are not oversized.
i bought a bench from Home Depot that was a Hulala Home. I have 2 others of these benches and I really liked them. This last one that came had a damaged part. I reached to the company and they handled my request with great communication and delivery. Very pleased and highly recommend.
I ordered a set of two chairs and only received one. Despite contacting customer service multiple times over several days, I have been met with vague replies, empty apologies, and zero confirmation that the missing item has even been dispatched. Every message I’ve sent has been dodged with copy-paste responses like “we’ll update you soon” — but no tracking number, no resolution, and no real answers. It honestly feels like they’re just stalling in hopes I’ll go away. I’ve now had to threaten a credit card dispute just to get a response. Absolutely ridiculous for what should’ve been a simple replacement or refund. They have no respect for customers’ time or money. Avoid this company — if anything goes wrong with your order, you’ll be stuck in a frustrating loop of scripted replies and broken promises.
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Great selection and fast delivery
Stylish nightstands with a well-designed and easy-to-understand assembly guide.
I ordered 2 nightstands that are beautiful and perfect for us. My husband and I assembled them both. One of the nightstands had a pre-assembled part inside one of the drawers that was uneven and made it difficult to close. From the very first email that I sent, I received a prompt response from Cheryl. She was professional and courteous. I am very impressed with this company. Cheryl got us a replacement nightstand and I am so grateful. Thank you to Cheryl who helped us and thank you to the company for being trustworthy and reliable. I would definitely order from them again!
Very easy to deal with and super fast delivery The chair is lovely really pretty and we will definitely buy again Thank you so much
The experience I have had with this is second to none. I am more than happy with the chair I purchased. It is as described and was delivered in a timely manner. I was given a time slot and this was adhered to. It came very well packaged and was super easy to assemble. The customer service was excellent and they were very responsive and professional in every way. I would highly recommend using them.
As a follow up to my previous review I can now say that Hulala have now rectified their mistake and my order has now been received. All this was done with the help of Joan A who keep me up to date with what was happening. I would like to add that if Hulala do make a mistake they try try to sort it out immediately in a very courteous manner, which is why I have now given them 5 stars for service.
I like the support of your company. The delivery had some difficulties but the problem could be fast resolved. I am very happy about my chair and it has a good quality. Thanks a lot!
Für mich ein MEGA Service. Schnelle Antworten bei Fragen und ein tolles Produkt! Qualität TOP‼️ Mein Sessel erfüllt alle Erwartungen ♥️ THX soo much 🙏🏽
I ordered a buffet and needed some assistance. My superior rating for the quality and value of the product is only topped by the extraordinary customer service I received from Cheryl and the team. Their instant responses, genuine interest in helping and cheerful attitudes has made me a loyal customer who will highly recommend them to anyone I encounter in need of Hulala products.
Amazing service products and after sales support highly recommended
Automatic recliner for my 94 year old mother stopped working 60 days after purchase (past 30 day warranty). Cheryl began working with me to see if we had any options. It has been a long process (2 months) and many emails, but a new motor was delivered and now her recliner is back in operation. I was so impressed with Cheryl, as she did not let this fall through the cracks. She was kind, patient, informative, and relentless to make sure there was a positive solution. Thank you so much!
Hulala Home Inc is an online retailer specializing in home furnishings and decor, providing customers with high-quality products directly from manufacturers. The company offers a wide range of furniture options for various spaces, including the office, living room, bedroom, and dining room. Hulala Home prides itself on affordability, ensuring that customers can find stylish solutions to fit their budget and aesthetic preferences. The platform emphasizes convenience with features such as free shipping on all orders, fast 48-hour dispatch for in-stock items, and hassle-free returns within 30 days of delivery. Hulala Home caters to a diverse customer base, including homeowners and renters looking to enhance their living spaces with modern and functional furniture. By streamlining the purchasing process and focusing on customer satisfaction, Hulala Home aims to be a trusted source for home furnishings online.
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