Beautiful chair at a very good price
Beautiful chair at a very good price. Small issue with delivery, but received when expected.

Hulala Home Inc is an online retailer specializing in home furnishings and decor, providing customers with high-quality products directly from manufacturers. The company offers a wide range of furniture options for various spaces, including the office, living room, bedroom, and dining room. Hulala Home prides itself on affordability, ensuring that customers can find stylish solutions to fit their budget and aesthetic preferences. The platform emphasizes convenience with features such as free shipping on all orders, fast 48-hour dispatch for in-stock items, and hassle-free returns within 30 days of delivery. Hulala Home caters to a diverse customer base, including homeowners and renters looking to enhance their living spaces with modern and functional furniture. By streamlining the purchasing process and focusing on customer satisfaction, Hulala Home aims to be a trusted source for home furnishings online.
Hulala Home Inc receives a mix of praise and criticism from its customers. Many reviewers commend the company's excellent customer service, highlighting the responsiveness and helpfulness of staff when addressing issues, such as damaged items or order adjustments.
Customers express satisfaction with their purchases, particularly chairs and desks, noting their comfort and quality. However, there are significant complaints regarding shipping and assembly, with some customers reporting damaged products upon arrival and difficulties in obtaining replacements. A few reviews mention frustrating experiences with slow customer service responses, particularly when dealing with returns or missing parts. Overall, while many appreciate the service and product quality, the issues with delivery and damaged items leave some consumers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 252 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 14 |
| Sep 24 | 3.0 | 9 |
| Oct 24 | 4.1 | 9 |
| Nov 24 | 3.5 | 14 |
| Dec 24 | 3.7 | 19 |
| Jan 25 | 4.3 | 17 |
| Feb 25 | 3.7 | 13 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 4.6 | 12 |
| May 25 | 4.6 | 9 |
| Jun 25 | 4.1 | 16 |
| Jul 25 | 4.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 252 most recent reviews.
“After a failed delivery by Hermes I contacted the company and received regular updates from Joana”
“Why is customer service dragging their feet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | +9% | 252 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Hulala Home Inc is #3 of 5 on overall rating in this group.
252 reviews of Hulala Home Inc. Filter by what matters to you.
Beautiful chair at a very good price. Small issue with delivery, but received when expected.
The furniture is very nice. It was packaged to survive transit. The carrier damaged one of our boxes pretty significantly, but due to the packaging there was zero damage. 1 of our 4 pieces of furniture didn't arrive. I sent an email to customer service and they were on top of it. Excellent communication, they found out the carrier lost it in transit and promptly shipped me a replacement, quite literally on Christmas Day. These guys are absolute professionals. I'll be purchasing from them again.
When items are sent from your warehouse with missing pieces the consumer should NEVER have to wait over a month to receive said missing items regardless of how busy you all may be. They should be made the priority and the situation be handled urgently. To add the smell of the chair was really never resolved ( cologne smell). I'm grateful this was resolved without further discomfort to me. Moving forward i wouldn't recommend this company nor will I be purchasing anything else again.
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Quality and trendy products at a reasonable price.
I’ve pre-ordered my side tables so I knew it wasn’t available right away but it was exactly what I wanted! It did take some extra for them to arrive but CS was quick to give me an update whenever I reached out. The boxes arrived and the package was very secure and padded, putting together was super easy for me and the hardware was nice and sturdy, the final product looked exactly like the photos so I’m extremely happy with my purchase 😊
Great customer service experience! When I forgot to update the discount code, Alaiza (Hulala customer service rep who responded on a Saturday) resolved my issue. She updated the code and issued a refund for the discount code amount. Thank you, Alaiza!
When I goofed on ordering the wrong pattern for a chair, the Hulala team was quick in answering my panicked email and switched the pattern for me within a day, without issue or increasing my wait time for the chair. Support staff was amazing!
I placed a order on Dec 13 2024 through Macy's still saying process called Hulala Furniture customer servuce several times and was told someone will contact me by phone or via email havent received call or email But payment has been paid not date for delivery and no furniture Really not good at all
Lovely chairs bought for a living room but ended up in bedrooms as not quite big enough, make sure you read the sizes! My fault. Good company to deal with, chairs well made (small amount of assembly once arrive but v easy and good explanation) Only negative is that they took months to arrive! On the whole a well made, sturdy and pretty chair, ok price!
I’ve been waiting weeks for an update on a purchase I made. I’ve wrote to them multiple times and there has been no response. Starting to think it’s a scam website. Would not recommend , mostly due to the fact the wait time and no response
Purchased a chair that I love 10 months ago. According to the seller it had a 30-day warranty. I contacted Customer Service to order a part and was told it was still under warranty for a full year. They were very helpful with identifying the part and getting it out in the mail to me at no charge, then following up to assure I had received it. This is one company that lives up to the name of 'Customer Service'. Well done.
Despite an initial really bad experience with Hulala Home UK - I was awaiting the second part of the order and not holding up much hope! But the item is beautiful "Lenore Velvet Upholstered Storage Bench with Gold Base & Nailhead Trim × 1" - I thoroughly recommend it.
I bought 2 nightstands for $500, the description states several times they’re made of real wood, however this is a lie. They’re made of particle board with a paper thing veneer on it. These heavy, cumbersome cheap nightstands aren’t worth the shipping it took to get them Edit: these nightstands were purchased on Amazon. It’s the: HULALA HOME Nightstand with Charging Station, Set of 2 Mid-Century Modern 2 Drawer and Open Shelf Dresser for Bedroom, Fluted Bedside Table, walnut The description says it’s made of wood and rubber wood, that the frame is made of wood. However they’re not, it’s particle board. I bought these based off of false information and now have to jump through hoops to return them. One wa also damaged, and the cardboard like insides crumbled to my touch
Hulala Home has great customer service. The original chair I received was damaged (not sure if it was from warehouse or shipping). I reached out to service and I quickly received a replacement chair in perfect condition. Francine was a very helpful!!!
Received a poor quality item. Had to go through multiple layers of customer service, which was frustrating. Eventually was offered a full refund and ultimately appreciate how the situation was resolved, while it could have been quicker. Can’t recommend the product I received.
I'm very pleased with the Victoria sectional. It's everything that it said it was. Comfy, large, great for larger size people. I love the storage and the color. Beautiful blue. I also love that I can take the covers off and wash. I made an excellent choice
The men we hired to put the chair together did not see the back cushion under the chair, so we thought it was missing. The customer service team got right back to us, including a picture of where the cushion was located. It must have been explained in the directions and our men do not speak or read English. Thank you so much for the help. The chair is wonderful!
I had a wonderful experience with Hulala Home. Everything was easy from ordering to delivery and set up. Francine had communicated with me every step of the process and made sure everything went smoothly. Very professional and friendly. I highly recommend making purchases from Hulala Home.
Hulala Home Inc is an online retailer specializing in home furnishings and decor, providing customers with high-quality products directly from manufacturers. The company offers a wide range of furniture options for various spaces, including the office, living room, bedroom, and dining room. Hulala Home prides itself on affordability, ensuring that customers can find stylish solutions to fit their budget and aesthetic preferences. The platform emphasizes convenience with features such as free shipping on all orders, fast 48-hour dispatch for in-stock items, and hassle-free returns within 30 days of delivery. Hulala Home caters to a diverse customer base, including homeowners and renters looking to enhance their living spaces with modern and functional furniture. By streamlining the purchasing process and focusing on customer satisfaction, Hulala Home aims to be a trusted source for home furnishings online.
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