Fantastic company
Fantastic company, your customer service department are very professional and couldn’t be any better in going the extra mile for the customer, beautiful furniture very happy thank you !

Hulala Home Inc is an online retailer specializing in home furnishings and decor, providing customers with high-quality products directly from manufacturers. The company offers a wide range of furniture options for various spaces, including the office, living room, bedroom, and dining room. Hulala Home prides itself on affordability, ensuring that customers can find stylish solutions to fit their budget and aesthetic preferences. The platform emphasizes convenience with features such as free shipping on all orders, fast 48-hour dispatch for in-stock items, and hassle-free returns within 30 days of delivery. Hulala Home caters to a diverse customer base, including homeowners and renters looking to enhance their living spaces with modern and functional furniture. By streamlining the purchasing process and focusing on customer satisfaction, Hulala Home aims to be a trusted source for home furnishings online.
Hulala Home Inc receives a mix of praise and criticism from its customers. Many reviewers commend the company's excellent customer service, highlighting the responsiveness and helpfulness of staff when addressing issues, such as damaged items or order adjustments.
Customers express satisfaction with their purchases, particularly chairs and desks, noting their comfort and quality. However, there are significant complaints regarding shipping and assembly, with some customers reporting damaged products upon arrival and difficulties in obtaining replacements. A few reviews mention frustrating experiences with slow customer service responses, particularly when dealing with returns or missing parts. Overall, while many appreciate the service and product quality, the issues with delivery and damaged items leave some consumers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 252 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 14 |
| Sep 24 | 3.0 | 9 |
| Oct 24 | 4.1 | 9 |
| Nov 24 | 3.5 | 14 |
| Dec 24 | 3.7 | 19 |
| Jan 25 | 4.3 | 17 |
| Feb 25 | 3.7 | 13 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 4.6 | 12 |
| May 25 | 4.6 | 9 |
| Jun 25 | 4.1 | 16 |
| Jul 25 | 4.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 252 most recent reviews.
“After a failed delivery by Hermes I contacted the company and received regular updates from Joana”
“Why is customer service dragging their feet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | +9% | 252 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Hulala Home Inc is #3 of 5 on overall rating in this group.
252 reviews of Hulala Home Inc. Filter by what matters to you.
Fantastic company, your customer service department are very professional and couldn’t be any better in going the extra mile for the customer, beautiful furniture very happy thank you !
My item has been ordered several weeks ago and get no delivery or adequate update. Where is my item?
Uk3409 I received an email from hills to say my order couldn’t be processed due to an unsuitable shipping channel, I replied to the email asking what that meant and also sent another email asking if I provided another address in mainland uk would that be suitable, I have yet to get a response, also the phone number doesn’t work
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Have sent numerous emails about my order of a a shell swivel chair, no response, I made the purchase on the 20th November. I have recieved no confirmation the item has been dispatched? Leaving this review here in hopes I will actually get a reply. Telephone number on their website doesn’t exist.
Unsers Sessel hatten eine sehr lange Lieferzeit. Nach meiner ersten Nachfrage wurde ich von Hulala Home in Person von Francine, sehr gut betreut und war immer auf dem laufenden. Nachdem die Lieferung erfolgte wurde wieder nachgefragt ob alles in Ordnung und die Ware einwandfrei sei. Ware fiel so aus wie beschrieben. Sind Mit Ware und Betreuung sehr zufrieden.
I ordered the navy chair and it is absolutely gorgeous. The seat and back were already attached so all I had to do was put legs on it. Super sturdy too. Love it!!!
Having purchased 2 Midcentury Modern Nights, after looking for weeks, I was looking forward to receiving them. As soon as they were delivered, I did want I always do, open one box take out the largest piece, the top, to look at the overall quality of the item. I was extremely disappointed to see the the top consisted of short pieces of wood that were put together with what looked like a saw blade edges. This feature was not revealed on the Hulala site and if it had been I would not have purchased. I contacted the customer service department asking for return authorization and since then have gotten nothing but a run around. First I was told I’d have to pay for shipping, which I refused as the items apparently were not vetted by Hulala. Then I was told I’d get a 15% + 10% adjustment on my current purchase and future purchase. I was also told I’d have to send pictures of the night stand top. So I’ve done that and know continue to wait for their return authorization update. I do shop frequently on line and have NEVER received such terrible customer service. I’ve been deal with this since November 11th and it’s now November 19th
How do you review a product you haven’t gotten? We have no idea when we will even get the recliner. Have NO idea if it’s even in stock. There was another recliner I DID NOT order because it was out of stock. If I had known this one was out of stock, I would have ordered the other one and waited!!! We ordered it Nov. 3 and have no idea what’s going on. BUT THEY ALREADY CHARGED PAYPAL!!!
Great Customer Follow Up! I purchased a recliner and only two of three boxes arrived. I called Alea at Hulala Customer Service and she quickly determined where third box was and when it would arrive. Her professional care and response ensured a positive outcome.
I ordered a cow print chair for my daughter's room and she absolutely loves it. Great service and item was recieved rather fast.
I ordered a lovely little side table and was very excited to receive my parcel so quickly, great service I thought…I was wrong!! When I opened the box the side table was broken so I took photos and sent them with an email to Hulala straight away, two days later I am still waiting for them to respond. I am utterly dismayed at the lack of contact in assisting me with a very straightforward issue. I like the product and just want a replacement, it shouldn’t be difficult but apparently it is. I am therefore writing this review to try and get a response from them! Hulala please reply and help Me? UPDATE Since writing the above review I have received excellent service from Hulala’s customer service, I received a replacement very quickly but unfortunately the second table was also damaged. I decided to ask for a refund and this has been agreed and paid straight away. So after the initial troubles I would recommend this company and will be happy to purchase from them again. Thank you for your help.
Llego rapido y perfectamente embalada y protegida. Buena silla y queda muy bonita.
I purchased a gorgeous sideboard manufactured by Hulala Home Inc from WayFair. Due to some unfortunate life events, I was unable to assemble the furniture within 30 days of receiving it and instead put it together 36 days later. I noticed that there was a defect in the furniture and reached out to WayFair to see what can be done as far as getting a replacement part. WayFair was unwilling to work with me or even provide me with the info to contact the manufacturer. I found an email address along with the well-written instructions for assembling the sideboard. The company responded very quickly, ensuring me that my inquiry would be addressed. Cheryl and her team expressed compassion and empathy to my situation and quickly resolved the issue by replacing the damaged item at no cost. I am grateful to this company for treating me like a human in this instance, rather than an order #.
AVOID THIS HORRIBLE FRAUD COMPANY! Not happy with chair I ordered (different colour to picture and dented so bought one from another company that I love) and been asking for almost a week for a refund but keep getting responses offering me discounts if I keep it and now telling me I can’t return it as it’s “too big for return label”. They are horrible at helping with such a simple issue like a return and as stated in my order confirmation and their website I am entitled to return something I don’t want! All I want is to return the chair and receive my money back so I never have to deal with this company again. This is my hard earned money and not going to give up!!
After placing my first order from Hulala Home, I reached out via email because the item was on back order. It was a nursery glider so I was concerned I might not receive it in time. Not only did they respond quickly but I was assured that it would be back in stock shortly. The chair was restocked in a short amount of time and I received the item quickly after that. It was well packaged and easy to assemble. Most importantly, it was exactly as described and I am very pleased with the chair. I would absolutely recommend Hulala Home.
Received my oval lamp table quickly. Excellent heavy product at a competitive price. Would recommend.
Todo fue perfecto
Hulala Home Inc is an online retailer specializing in home furnishings and decor, providing customers with high-quality products directly from manufacturers. The company offers a wide range of furniture options for various spaces, including the office, living room, bedroom, and dining room. Hulala Home prides itself on affordability, ensuring that customers can find stylish solutions to fit their budget and aesthetic preferences. The platform emphasizes convenience with features such as free shipping on all orders, fast 48-hour dispatch for in-stock items, and hassle-free returns within 30 days of delivery. Hulala Home caters to a diverse customer base, including homeowners and renters looking to enhance their living spaces with modern and functional furniture. By streamlining the purchasing process and focusing on customer satisfaction, Hulala Home aims to be a trusted source for home furnishings online.
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