Excellent Service and perfect fit.
Excellent Service and perfect fit.

Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Excellent Service and perfect fit.
Helpful people
The online ordering did not go so well, for some reason would not allow completion of order, but once I called and ordered by phone all went smoothly.
Promped service
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Had a unit delivered damaged. Ingrams had another one on its way within 48 hours. They are great. Ive enjoyed my service so much I referred 3 people to them already.
Your salesman Matt was very helpful with my questions. His recommendation on products you carry made my decision to easy. Also great price on the product I purchased.
Salesperson I spoke to (Ken Helton) was very knowledgeable and very informative, helped me with all my questions/concerns... really knew his product....
Easy on line ordering and fast delivery. Packaging was undamaged and all inside was undamaged also.
The immediate filling and shipping of my order.
Great customer service. great shipping. Still need to hook it up. Good pricing.well made product. Thanks again. From Patrick Selle
Knowledgeable sales staff and good prices - needed an HVAC unit for a three car garage/shop that I am building. I can contacted Ingrams after a friend got a unit from them and recommended them. They helped me decide on a MR Cool 24K unit and shipped it very quickly. Looking forward to working in a heated and cooled shop early next year.
I ordered a necessary part for our hvac unit, specifically an electric coil. When I had a small issue ordering online, I called the company directly and was able to order my part. The part even arrived earlier than expected.
Easy website shopping great selection lightning fast shipping
Answered their phone every time (USA Based) - when I called. great pricing great selection very helpful offer suggestions as well made me feel like they really cared about their customers. we even had to return a couple of the items we didn't use - not a problem - fast service - fast delivery - will do business again with them...
The person who answered the phone was very knowledgeable and helped me figure out what I needed. The process was very quick, and the parts arrived safely in short order. Thanks so much for a great experience!
I purchased the wrong item but I reached out to their team and they got back to me quickly and helped me order the right part for my system!
You need to explain to your costumers how long the wait is going to be a year and a half is too long. Your people are great and very helpful that is the only thing that helped keep me calm.
Easy to install
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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