Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
I received excellent customer service, both online and over the phone when I had questions. My order arrived within the promised timeframe, and I was able to conveniently track its shipping status. Their responsive, on-time service met my expectations wonderfully.
Knowledge people
Customer service was great and helpful, shipping could have been better, received heat pump in two days but air handler a week later, Lindsey was very good to respond and move things along.
Wonderful customer service and great shipping. They were a great company to deal with and the product has exceeded our expectation.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great customer service!
I received the AC unit late,Also my AC technician checked the unit because it had been damaged and It was out of freon so he put some in it and waited for about 45 minutes and it had leaked down some, so now I’m in the middle of winter with no Heat or AC unit because I need a package unit, now I’ve been told it will cost me an extra $569. To replace it, and they will not replace it until they get it back so they can check it out. Bummer 😡😡😡
I worked with Kenneth H. to determine the correct size for our project. Kenny was very knowledgeable and kind, and he always responded very quickly. He also suggested the scratch and dent items, and explained that the imperfections were barely noticeable. In the end, we we able to purchase the exact system we needed and at the best possible price. We will be using Ingrams for the other system we need to purchase, and we will be reaching out to Kenny for personal assistance. We would highly recommend Ingrams for your HVAC needs.
I had too wait about 10 months but my salesman John was real helpful
Selection, customer servers were all very good and professional,
I ordered the 4 ton geo thermal heat pump and 4 ton ground loop kit in may . The loop kit was in stock and I received it with in a week .the heat pump unit was back ordered. Said I should receive it in mid November . I actually just got it in the first week of December. However Tammy did a great job with answering my questions quickly And updating me
Best price for the 27k, 2 zone heat pump online. Quick delivery and everything went h smoothly
Quick answers, correct part determined, quick shipping, very professional and personable. The manufacturer of the mini-split I called to purchase parts for couldn't even tell me the part number. Ingram's support staff was able to determine the correct part and were able to get me the part in a timely manner. The staff was very nice and it was a great experience dealing with them.
Their website was easy to use very quick shipping. Good people to deal with.
Order arrived on time, hooked up the compressor no problem and worked great.
They told me exact part I needed and got it ship to me very fast! I will be using them again.
It was a pleasure working with this company. Carissa was able to pinpoint the exact replacement parts I needed to repair my mini split. I would definitely use them again in the future.
Eric listened to my requirements first, then offered a ‘best’ solution. I’m in the process of installing - so far no problems.
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
This profile hasn't been claimed by the business owner.
