Mother board replacment
Thank you. first, helping to locate and identify the problem. secund send the parts to fix it. Great job. Great staff...

Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
Ingrams Water & Air receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Lindsey and Brandy. Customers appreciate the knowledgeable frontline servers who provide quick assistance and expedite orders effectively.
However, there are significant complaints regarding product reliability, particularly with the Mr. Cool mini-split units, which have faced multiple compressor failures. Some consumers express frustration with the company's shipping policies and lack of communication, noting difficulties in reaching customer service when issues arise. While many customers report satisfaction with their purchases and the overall service experience, the negative feedback about product quality and customer support consistency cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Lindsey provided fantastic customer service”
“Ingrams customer service said there is nothing they can do”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 |
Bottom line: Ingrams Water & Air is #3 of 5 on overall rating in this group.
1,000 reviews of Ingrams Water & Air. Filter by what matters to you.
Thank you. first, helping to locate and identify the problem. secund send the parts to fix it. Great job. Great staff...
Good Company to work with, I Worked Back and fourth with Matt M. (Alot of emails) mainly because of finding more problems on my end.. To get the right sized system for my Home, The full package New Revolv Gas Furnace, Coil And 3.5 ton Heat-pump, Line-set, The Installation was easy to install and everything went good. I have a nice Warm toasty House Now!! The Shipping Was Fast, 3-days and everything Arrived in perfect Condition, Ingram's will have a repeat customer If/When I need to get more HVAC Stuff.
It took me awhile to find my part, but on my first phone call I knew that I had found the right company. The technician knew exactly what I was describing and knew exactly what part I needed and put me on a call back list from the purchasing office and my order was processed in the most professional way and 2 days later my part arrived. 6 months of searching only took 10 minutes to complete my order once I found this company. I am extremely pleased with my experience with Ingram air and water, thank you.
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Ingrams seems to be a well run company. Can always and successfully be in contact with them to answer all the questions inherent in a DIY install. My go to person Eric was always very helpful and informative. My total cost was 1/4 of what was quoted to me by a commercial installer. 30 days in I have been quite happy with my minisplits. It was an easy install. Only problem was waiting for the electrician to finally power up the system. I'm expecting big savings over what I pay for oil here in Massachusetts. Hoping the Mr. Cool equipment will prove durable enough to get me through a bunch of heating and cooling seasons. Thanks Ingrams keep up the good work !
The lady, Tammy, was very helpful and she knew what I was talking about so she was very knowledgeable in what the company sells. They also was quick in getting my order together and getting it ship to me in a timely manner. I am very pleased with the staff and service.
Dealing with Ingram Water and Air was a seamless process and efficient. Eric Wille was very helpful and professional in getting the unit I needed.
Great service compatible prices and fast shipping
I have ordered equipment on 11/9/23 and it is now 11/22/23 and have still not received equipment.
Order was received just a few days after ordering. Installation went well and the couple of questions that I had were answered quickly even on a Saturday.
Great customer service. No criticisms of Ingrams. However, UPS took a long time to deliver and the package had a hole in it. Driver said he'd make a note but it seemed the contents were there, so I declined. As far as the MR.Cool cleaning kit goes - major waste of money. The aerosol spray wasn't of sufficient quantity to complete both the compressor and the air handler. The cheap and I'm being kind spray bottle and spray handle leaked and wouldn't hold pressure, resulting in a dribble of flushing water to be dispensed. Lastly the bra that suspends under the air handler was constructed of cheap elastic and plastic which leaked also.
Everything went as expected and on time
Very courteous with a very stressful situation
the sales person was responsive and I got what I ordered without any hassles. everything was well packaged and no visible damage. will install in the next few weeks
I have put a few of these units in they are great won't take long to save on bill
Quick delivery great price!
Super easy to order !!!
Ingrams Water & Air is a wholesale provider of heating, air conditioning, and water filtration systems, offering products from well-known brands such as Goodman, MrCool, GeoCool, Trane, and Gree. The company specializes in delivering a wide range of central air conditioning units, heat pumps, and generators, catering to both residential and commercial customers. With a focus on energy efficiency and reliability, Ingrams Water & Air serves contractors and consumers looking for affordable HVAC solutions. The company’s extensive product catalog includes options for indoor air quality and alternative energy products, making it a comprehensive resource for those in need of climate control systems. Customers can access detailed product information and shop conveniently through the company's website, iwae.com.
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