Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
Me han eliminado la opinión, así que vuelvo a publicarla: Cara para lo que es, tarda muchísimo y encima tuve que pagar impuesto de aduanas. Me he dado de baja y no volveré a comprarla. Además en la bolsa sorpresa aseguraban que entraban accesorios de una conocida marca de videojuegos o figuras y a mí me han traído cuatro dulces enanos, un pintauñas feos y unos palillos. 50€ tirados a la basura
Don't know where my order is. I have no shipping details. Order almost a month ago haven't received anything. Tried to contact customer service to get a status update on my order. Said they would get back in 2-3 days. No response.
I gave them 2 stars since my money was returned. I think it's good to note that if you are willing to wait a very long time-- I am sure you will get it. I waited a month; after it says 8-10 business days to fulfill your order. I think they should revise their website to indicate they are running months behind before they send you the first box. I don't like to be charged for another box prior to at least making sure the prior one was shipped. There are other boxes out there to get great snacks shipped that are a bit more transparent. I guess with as many subscribers that they have-- they can afford to lose those that aren't willing to wait.
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So many different snacks! My family and I all had different favourites which made it so much more shareable!
It was meant to be a gift subscription for my son. But I went through the process of buying this subscription, and the site never asked me for my son’s name, or whether I wanted to write some kind of holiday note. Also: I wanted to make sure it would arrive before Christmas, but the order process never indicated the first month's arrival day.
So fun and had no idea you existed! I have two Anime fans in my family, and so this will be an awesome gift for one of them to get a taste of Japan right at home! TY
Love love love the Japanese crate, since I can’t make it to Japan for all these yummy treats , the crate is the best way to go!
Japan crate is a great website, and they have high quality packaging and content.
Thank you for including Trinidad and Tobago 🇹🇹!!!!!!
I just placed an order with Japan Crate. I am SO excited! We see the crates at our local World Market. But we did not know what the boxes contained. By sighing up for your site, we can now see what we are getting! Cant wait to get our order!
Boxes have been about 3 weeks delayed for the last 4 months. They are currently over a month behind. Great stuff.... when it arrives. Also customer service will give you a 100 dollar gift card for their website of which you can make another purchase that wont arrive.
I originally subscribed for the exclusive Persona 5 box they had. That went well, so I decided to continue my subscription. I purchased two crates for my boyfriend and I back in November 2022. Was sent a tracking number. That never arrived, so I reached out to customer support. They apologized and was told they’d ship out December’s box. Received a tracking number for that as well. Only one of two boxes were delivered.. when I paid for two. Overall, an extremely disappointing experience. The price you’re paying for these boxes are unbelievably high for what you’re getting.
I have been a subscriber with JC in the past. This time I subscribed in August and received my first Crate, which was good. Then I received no more crates. I contacted them each month and received a proforma reply full of platitudes. Despite being directly asked,they will not tell me when or if I will receive another crate in my subscription. They have lost my trust.
I order one Halloween crate and it never arrived, communication is not the best only email and it takes to long for a reply now I have 2 creates coming and I can’t cancel because I have to wait for an email, literally 2 months later I might receive 1 create
Is good i want more dribns
Giving people the opportunity to experience different cultures
Japan Crate customer service has never let me down. Any time, even though it's rare, that I have an issue, they resolve my issue promptly, professionally, and kindly. My 16-year-old daughter loves the variety of snacks and learning more about Japan. I enjoy the coupons and other box choices as well.
I love Japan crate
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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