Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
There is a nice variety of snacks in the Japan Crate and it is fun to see all of the new and funky flavors. While I'm not a fan of fish flavored things, I try every one of them just in case I might actually like it. I'd love more variety of drinks though.
Site was easy to navigate and fun! Looking forward to my first box!!
Good service and trustworthy
Ordered a Japan Crate because I always wanted to try out a Japanese Snack Box. It took over a month to arrive. I payed about 50€ for the Box and had to pay 10€ extra for Customs. What I got was barely worth 20 Bucks, a few small Candies, a very small Cookie, two Savory Snacks, a Drink and a Pen that looks cool but is barely usable. All very plain and obviously very cheap, nothing fancy or entertaining. Also the DIY-Kit was missing. Wouldn't recommend and won't ever purchase again!
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The crates always have unique quality items that my family & I are eager to try. Rarely have I been disappointed, but even then it was because of personal taste rather than poor item.
I love the snack crate. There are plenty of desserts and snacks to try and there is a lot of variety from month to month. I especially like the drink that’s included. It’s always something fun and different than anything you can buy here in the states.
Had JapanCrate from Jan 2023 to July 2023 and they charge the standard $50 premium for their boxes even though they’re giving you maybe $30 worth of snacks. They try to make up the remaining $20 in either a lottery you may win (which I doubt anyone actually wins lmao) or a $0.25 toy. To make matters worse they try to have a monthly theme but use many repetitive snacks over the months. They always include a cotton candy, grape gum, a few KitKats, some kind of seafood flavored chips or crackers, chocolate, and hard candy. Absolutely nothing special. One month for the drink they included an alcoholic drink for the drink that month. What’s wrong with you guys? When it comes to shipping they advertise 1-5 business days to ship out. Some months it took 20+ business days to get the crate to UPS then another 3 or 4 days to deliver. Absolutely unacceptable and I had to drop my subscription and I’m leaving bad reviews on every site.
Japan crate is such an amazing company it's always so cool to try other cultures food that you're not otherwise able to get
My experience is great with Japan crate! All the snacks are lovely. I just wish there were more drinks and candy.
Unfortunately I was not able to receive June’s crate and was not the best experience. However Japan Crate did their best to make everything right. Hopefully I will be able try again soon with a much better experience.
I purchase snack box with Japan Crate last January, and while their email support was top-notch, I encountered delays with my delivery. The prompt and helpful responses from their support team were commendable, but the late arrival of my order was disappointing. Improving their delivery process would greatly enhance the overall customer experience. Hopeful for better service in the future.
My children and I look forward to our Japan Crate every month. There is always a great assortment of Japanese snacks in every box: some are full size, some are sample size, some are sweet, some are savoury, and there is always a drink and a "craft snack" to have fun with. Japan Crate always keeps us updated with friendly emails about the status of our account and any changes to pricing and shipping status. 本当にありがとうございます!
The company has great customer service and great products and I really enjoyed the company
My daughter loves and looks forward to her Japan Crate every month! She gets some of the most adorable things I've ever seen.
Disappointed that the KitKats are gone And no paper explanation of snacks
Ordene 2 veces, la primera vez no me actualizaron mi pedido en casi un mes hasta que los contacte y me hicieron una devolución sin ningún tipo de explicación (Sin el coste de envió), publique esta reseña y se pusieron en contacto, me devolvieron el costo de envió y me invitaron a probar el producto de nuevo, hice el segundo pedido en Julio y paso exactamente lo mismo, tuve que contactarlos después de un mes para obtener de respuesta que el paquete había sido devuelto a su almacén, pero nunca me notificaron y cuando intentaron volverlo a enviar tardaron 1 semana en decirme que ya no tenían existencias del paquete de ese mes así que solo podía cancelarlo y volverlo a pedir (Ni siquiera un intento de enviar de otro mes en su lugar). No lo recomiendo si eres de México Pd: Le daría 0 estrellas si pudiera por la perdida de tiempo y la horrible experiencia
Shipping is slow and they don't send you updated emails about your order.
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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