Exotic
Never had candies and other snacks like these, tastes great

Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
I love that it brings a bit of fun to the door. It's a fun experience to share with the family. It brings us together and makes picking snacks for family movie nights easy. Would be nice to change currency view though for AUS.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Arnaque n'a jamais été livré sobstine à pas rembourser disant que sa été livré... srm a mauvaise adresse mais bon aucun service clients quand c'est le temps de rembourser les clients si vous avez un problème avec vôtre commande oublié la et vôtre argent aussi ma conjointe a perdu env 200$ des ostie de crosseur sa contact même ta banque dire que tu les a bien eu alors que non ne faites jamais affaire avec eux tout peut bien aller mais au moindre pépin c'est la quata
1. the shipping took almost 2 months 2. we got only the "gift" crate (when i made the order there was 1+1 deal) 3. my daughter was waiting for the japan sweet box for her birthday and was sooooo disapointed not to have it 4. instead of sending us a new crate as you should (!) we got a 50% discount for the next order, which will never happen again b/c we are very disappointed!
I used to love Japan Crate. The items are always unique and delicious. My last two boxes have had expired or damaged items in them. One box had two expired items (one by a whole year - and it was prawn crackers). So I have essentially thrown out half a box worth. The price has gone up over the years so it’s been disappointing to receive multiple items that will just go into the trash.
I’ve ordered from Japan crate before and have had a good experiences but this time it was far from it. For starters it took 2.5 months before I received my box. The prices were higher than the last time I bought them and Customer service was of no use, only using the same copy and paste answer every time. When I did finally get it, it was partially smashed. When I opened it all the boxes and snacks had been crushed and all the sweets had melted and hardened forming deformed messes that frankly didn’t feel very safe to eat. If it was hot enough to melt the gummy sweets I don’t think eating the chocolate biscuits or drink the soda seems like a very good idea. I am very upset :(
J'ai deux boîtes de retard (juillet et août 2023) sur un abonnement annuel qui m'a coûté très cher. Nous sommes maintenant à la mi-septembre et j'en suis bien déçue... pourtant tout avait bien commencé pour mes deux premières boîtes!
Ordered July 21 (prepaid for 3 months) and still haven’t received anything (today is September 15) Support has not been very helpful. Told me on 2 separate occasions in august that my first box shipped but when I asked for tracking info they backtracked and said no order for me shipped yet. Last week I finally received a tracking number but I quickly realized it was not mine, because the tracking said the order was delivered to Texas and I do not live there. When I asked customer support about the tracking saying delivered to Texas they admitted they sent me someone else’s tracking number.
I have not received 3 months worth of packages. I received my packages on the first month, back in June, but my orders have been marked as unfulfilled ever since July, even though they’re all completely paid for. At this point I’m wondering if there is some way to get a refund. These boxes aren’t exactly cheap, and I’ve only received a quarter of those that I’ve purchased.
Everything
They're amazing! The new way they do crates are honestly fun and maybe a little silly but makes them unique and is worth the time abd money it takes to get here. My only complaint is getting the same snacks over and over again but that's me being picky and wanting to try something new
I’ve had japan create a few years ago and loved it. Since the holidays are coming up, though to treat myself. I love Japan create and can’t wait to see what comes inside my box 💕
I love Japan Crate! All the best items in a little box. Sure delivery might take a bit, but it's always worth the wait! If I have any problems they always reply very fast and with great solutions.
Australian Subscriber. July 23rd Paid for 3 Month Sub to Japan Crate + 1 Gacha Crate. Order No. 157381 Tracking Provided. No Movement at all on Initial Tracking No. Have spoken numerous times to customer service and get excuse after excuse. Shipping Supplier Problem. Oh Its on the way in the next few days, a month ago. Constant excuses and standard finishing line of Thank you for your Patience and Understanding. ????????? You guys can't be a serious operation? Obviously, you have some shipping problems, but now at almost 2 months in and no boxes delivered I think you have business management problems. August 23rd Order no. 162103 Same deal. Says fullfilled, shipping number supplied, no movement for weeks. Order no. 162160 Unfullfilled. My last correspondence was oh we just found out your boxes has been sitting at our shipping supplier for over a month. Yet still no movement weeks later. Not my problem. Took you a month to realize that????? Terrible company. Have asked for money back and had no response at all. UPDATE Will not issue a refund. Close to 60 days and received nothing Same excuses everytime Excuse for no refund is they have packed the boxes. July crates still no movement . If you want to pay for a service and product and not receive anything Japan Crate is no1 in this department 0 stars .
Ordered monthly subscription starting with the arcade box on 15 August 2023. I haven't received anything, or any update on my order. Edit: 20 Sept 2023 - my crate has now arrived and the contents is great. Nice selection of treats and really nicely presented in the crate. Overall I'm unhappy with the delay, specifically that there was no communication or update from the Japan crate team, but the product itself is good and has exceeded expectations. Updated my score to reflect my more balanced view now.
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
This profile hasn't been claimed by the business owner.