Lots of choices with fast and easy…
Lots of choices with fast and easy check out cannot wait to see what comes in the crate.

Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
Lots of choices with fast and easy check out cannot wait to see what comes in the crate.
It’s been a few years since I was subscribed to Japan Crate and I am hoping it is as amazing as it was last time!
Overall, these crates are just fantastic! I've been receiving them for many years. The selection and variety of products is also fantastic. It would be nice that so my favorite products, would be available to purchase. The cherry blossom box this year with a little underwhelming compared to the past years. But the products are still delicious and fun. My six-year-old enjoys going through the boxes with me as well and try new things
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I wanted to contact the company but nobody will respond to my emails. Satisfied with the products I get for the price.
I live in Europe so had to declare it and pay extra fees on top of the pricy 50 dollar price. I've ordered other japan snack creates that had actually popular Japanese sweets and snacks. This one was a big disappointment since a bit less than a half were actually good, the rest was either okay or inedible. The DIY candy instructions were very clumsy in english so I didn't make it correctly. Translating the original package with google translate even gave better instructions... Overall I would not recommend this at all. Value is way less than what it costs.
Had a subscription before and loved the products but had to cancel because of financial obligations
Best Crates. Cant wait for it to arrive.
I am a retired person on a limited income - having a little bit of Japan mailed to me fills a wish and takes away the longing of wanting to visit but that which is impossible. Thanking all those at Japan Crate your website is awesome - easy to understand. Sorry I can not afford to subscribe but thank you for letting me try your service.
Ordering experience is fine. I wish the web-site is tone down it bit. It's really bright. I can't give you over all experience because I just sign up and haven't receive my box yet. But seeing unboxing on youtube, that's what got me interested.
I love the Doki Doki box. The items are good quality for the price of the box and always on theme. The customer service team is amazing! I've had no issues with orders, but I had confusion managing multiple subscriptions/gift subscriptions, and they are always quick to respond and very helpful.
JapanCrate literally saved my son from depression. He was bullied in pre-school at age 3 (he is now 6), the bully clawed his face and tried to fight him to take away his toy. Moved him to another pre-school and behold he were to face it again, this time from teachers, a form of racial discrimination. He went into a withdrawal and didn't want to talk or go to school again. I got JapanCrate to try to immerse him into something different, snacks, culture, and he responded well as JapanCrate offered monthly boxes that we looked forward to such as Halloween, Christmas, Anniversary boxes etc, to see what new surprises awaited. JapanCrate not only showcased the snack/candy aspect of Japan, but the creative aspect in the diy snack kits and using the designed crate itself. This made our father son bond stronger and him recovering from what had happened. From then on he immersed himself into the Japanese culture #aaravcosplay
I haven’t ordered from here yet but I’ve seen orders from my friends and tried the snacks, I love tasting the authenticity snacks from Japan and would love to purchase a box one day! And the cute stationary you get too
Very kind and understanding company. All things are delivered in great condition and they always have something new and interesting to offer. Definitely one of the best crate companies.
I like how i can try other traditional snacks
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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