I love all of the cool snacks 😋
I love all of the cool snacks 😋

Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
Japan Crate receives a mix of positive and negative feedback from consumers. Many reviewers express their love for the variety and authenticity of the Japanese snacks included in the crates, highlighting the excitement of receiving a box filled with unique treats.
Customers appreciate the fast shipping and the quality of the products, with some noting improvements since the acquisition by Bokksu. However, significant complaints arise regarding order fulfillment and customer service. Numerous people report long delays in receiving their crates, with some waiting months without any communication from the company. Issues with packaging and confusing subscription management also contribute to dissatisfaction. Overall, while Japan Crate offers delightful products, the inconsistency in delivery and customer support leaves many consumers frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Their customer support is Madness 🔥 , never received a reply faster then 20 hours”
“First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Japan Crate is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
500 reviews of Japan Crate. Filter by what matters to you.
I love all of the cool snacks 😋
Im surprised you guys have added more :)
Jeg har lige fået tokidoki boksen efter snart to måneders ventetid (Jeg placerede min ordre den 10. Juli, det er den 1. September i morgen) men jeg brugte også en kode som skulle have givet mig en Lucky Bag med. Jeg har så ikke fået den Lucky Bag, hvilket egentlig var grunden til, at jeg placerede den ordre til at begynde med. Det er sgu rimelig nederen.
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Hello Japan Crate team! (◍•ᴗ•◍)❤ I wanted to thank you for making me happy with a variety of sweets and colorful, interesting design of the boxes. (◕ᴗ◕✿) I liked almost everything from the contents of the box, but the drink in the bottle impressed me the most.^^ I look forward to the next order to enjoy the taste experience again. (◔‿◔)
The products I receive monthly are unique and handy. The items are worth the amount I pay for it. Recently, my crates have been arriving later than usual and I did not receive an update until I emailed the company. However, customer support was very kind and quickly updated me on the situation.
less snacks in June and I got the cart only after the middle of the month, the snacks wasn't that good and you take off the bag of kit kat and give 1-2, the only thing that really I enjoyed its the katana pan, and July cart still didn't got, a lot of time you give the some snacks that on first time wasn't good and I am paying to much for shipping is cost me 65$ and very late
They won't respond, so redoing one here. I was correct in my previous review. I finally got the one I ordered on JULY 10th and got the one for August. Fantastic. The one I specifically said I ordered it for was never shipped and they just went, "here, have this one, it's fine".
Don’t bother emailing them, Just leave reviews because that’s the only way you’ll get a response from them… I originally made a review on 7/11/23 for a partial missing order and they responded asking for my “order number and that they would look into it.” I have not heard back from them since. I tried to give them the benefit of the doubt but it’s been over a week and I should ATLEAST have some type of update….. at this point just cancel my future orders that have been already paid for…
Fulfillment time too slow, not worth it for the money. I have ordered my first Japan Crate 20+ days ago, last night I had to cancel it due to exhaustion. Plus counting it’s almost 50€ per month (additional taxes/duties upon arrival in Eu) it’s way too much I can afford. It’s way too convenient to visit my local Asian shop. What a shame, I really was looking forward to try them for once. I would suggest to lower the subscription costs and fasten up the fulfillment time.Thank you
First off it was a very slow delivery with no updates, then when the postal service in my country made a mistake and send it back to them, the assured me that they would send it to me again when they got it. Again I got no updates and when I send an email to hear if they had gotten the crate back, I got no answer. Now I'm sitting her with no crate and no money 6 months later.. Edit: after posting this review, I have gotten my money back from them, which improves my experience with them a bit. I'm still at three stars because I had to make a bad review before they took any action to help me.
Awesome Service but shipping still needs work ever since it was switched from DHL.
I've always wanted to try it. So I finally pulled the trigger. I like how many different things will come in it and they are all things I could use for work since I work in an office.
Good company
I love Japan Crate! Their new billing date really works for me too. Thanks. I give 4 stars only because there are no sneak peeks of your other crates (Umai, Inku, Doki Doki, and Gatcha).
Japan Crate is an online subscription service that offers a curated selection of Japanese snacks and candies delivered monthly to customers around the world. The company's primary focus is on introducing international consumers to authentic Japanese treats, providing a unique taste of Japanese culture. Each crate typically includes a variety of popular snacks, drinks, and occasionally, collectible items that reflect the latest trends in Japan. The target market for Japan Crate includes snack enthusiasts, individuals interested in Japanese culture, and those seeking unique gift options. The service appeals to both adults and children, making it a family-friendly option for those looking to explore new flavors. Through its user-friendly website, japancrate.com, customers can easily subscribe and choose from different crate options, ensuring a convenient and enjoyable experience for all snack lovers.
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