John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region. The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
John Shepherd Estate Agents receives a mix of praise and criticism from its clients. Many reviewers commend the professionalism and responsiveness of staff members like John Blythe, Lauren Foster, and Melissa Cannon, highlighting their helpfulness in navigating tenancy issues and maintenance requests.
Customers appreciate the friendly service and efficient handling of processes, such as moving out and deposit returns. However, a significant number of negative reviews express dissatisfaction with the management of properties, citing poor communication and unresolved maintenance issues. Some clients report frustrating experiences, particularly after the agency took over properties, leading to a decline in service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 698 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.6 | 15 |
| Nov 24 | 3.9 | 11 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 3.1 | 9 |
| Feb 25 | 3.6 | 10 |
| Mar 25 | 3.2 | 13 |
| Apr 25 | 3.6 | 17 |
| May 25 | 3.7 | 9 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.6 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had a viewing with Millie”
“Centrick used to manage my property, and I never had any issues with them for 7 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 3.2 out of 5 (fair) | +8% | 698 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: John Shepherd Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.0).
500 reviews of John Shepherd Estate Agents. Filter by what matters to you.
Excellent service from start to finish. Both Marilena and Sam were very professional, and extremely responsive. Completed a letting within 2 weeks of going to the market. Would certainly recommend, and will be using John Shepherd in the future. Mr Chapman
John shepherd have been amazing with everything. Would definitely recommend them. And Hannah has been absolutely amazing. Would definitely use them again
Excellent service from the team at John Sepherd Lettings Dept. Thanks for helping me find my new home.
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I didn’t opt to use John Shepherd when selling my house. I had nothing but issue after issue with my estate agents and solicitors. John Shepherd Cannock branch were the agents who sold me my house and honestly they were brilliant. I dealt with Natalie mostly but sometime Spoke with Mia and Adrian. They all went above and beyond to help me and I got more information and action from them than I did my own estate agents and solicitors. My only regret is that I didn’t use them in the first place. Thanks for everything you did!!! Kris
Cannock office did a brilliant job. We were away for some of the time and they conducted tours for us. Extremely well marketed and valuation was spot on , as was the sales strategy. Along the way there were a few hickups but they remained very accessible and helped solve these iissues very professionally. We exchanged last week and complete on Wednesday. Very fair charges and would not hesitate to recommend to anyone at all.
I would highly recommend using John Shepherd, they have supported me through the process of renting a property and I’m sure that if I purchase a property in future I will try and do it with them, they were fantastic.
Excellent experience dealing with Jordan, Sophie and Shannon throughout the whole process, from valuation through to completion. The whole process has been smooth. Exceptionally professional and really helpful. I’ve met Jordan and Sophie, outstanding customer service from them both, they are both really personable and they couldn’t do enough to help me, I can’t thank them both enough. They made selling my house so stress free and such a smooth process. I wouldn’t hesitate to recommend John Shepherd, excellent experience. Thank you so much!
Excellent all-around service from John Shepherd. Megan is highly professional, efficient, and friendly. Thanks to her, the process was smooth and enjoyable from beginning to end. Highly recommended.
Great experience from the moment I first called, arranged a video viewing within minutes, and then straight forward process to getting our new property. Lily, Megan, Junace and I think Connor all gave a positive experience and made life very easy. Thank you all for your help and support to finding our dream new home. Would definitely recommend John Shephard ! Also to the gent who opened the door to pick up our keys very polite and welcoming into your office.
Excellent Everything was so organised and thank you Lily for your great help Would definitely recommend Lily was so helpful, very organised and understanding. She would reply back to any message or mail I sent in a few minutes which made everything so much easier and faster. Thank you for doing such a great job.
We had a fantastic experience with John Shepherd especially Lily with her expertise and friendliness she made our experience very easy and stress free even using her own free time to accommodate us,it was an absolute pleasure working with Lily she was so professional and kind thankyou so much Lily.
Fantastic People to work with, very professional and always ready to assist with any questions. I will be using them again n the future. Would like to thank Natasha Jack and Liam for all their hard work
Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too. They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used has given 3 different explanations for the leak and none of them are accurate. If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .
I had a viewing with Lily last Tuesday and put in mine and my partners application for our desired property straight away. Within the same day, we had everything sent to us to process and a week later, everything has gone through and been confirmed! It has overall been a great experience, communication was amazing throughout with fast responses to any queries/concerns. The service we had has been outstanding and we couldn’t have had a more smooth and straightforward process. I would 100% recommend John Shepherd Estate Agents and we look forward to moving into our new home ☺️
Professional approach to tag team and help customers. Loved they smoothly transitioned tasks and helped in getting a property for me. Clear and transparent timely communication.
Excellent attentive service, good communication throughout pre-sale & sale, couldn't have asked for more. Thank you again Katie & Natasha.
We rented a property through John Shepherd. And they were excellent. Our contact, Rickie Westwood, was brilliant. I would 100% recommend.
John Shepherd Estate Agents is a leading property management and real estate agency operating in the Midlands. The company specializes in sales, lettings, and property management services, catering to a diverse clientele that includes landlords, tenants, home buyers, and sellers. With extensive local expertise spanning over three decades, John Shepherd provides comprehensive support to individuals looking to buy, sell, or rent properties in the region. The company offers a range of services, including expert property valuations, dedicated landlord support, and tailored solutions for tenants seeking their ideal homes. John Shepherd is committed to delivering quality property management and facilitating seamless transactions, making it a trusted choice for those navigating the Midlands real estate market. Customers can access a wide selection of properties for sale and rent, alongside financial services to assist in their property-related decisions.
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